Continental Carpet Care

Yes, we were out of their service area and didn’t realize it initially. So we agreed to pay the $ 30 charge and were scheduled a month out (no explanation as to why it was a month out, just assumed they were busy)
When she canceled our appointment she did NOT offer to reschedule. She was instead quite short and rude, offering no alternatives, just to contact Group-​on and ask for a refund. She told us that she had waited to see if someone else in our area would schedule a cleaning but they did not. No one had told me that our appointment was contingent on whether someone else from our area scheduled a cleaning or not, only that we would have to pay extra.
If she had told us in the beginning that we are out of the area and they couldn’t come out, we would have completely understood. Instead she told us that it would be fine so long as we were willing to pay the $ 30, which we agreed to.
This situation should have been handled much more professionally. Call for yourself, It only takes a few seconds on the phone with her to realize that she should not be in any kind of customer service… OR just read all the other 1 star reviews saying the same thing.

I purchased a Groupon and was looking forward to them cleaning our carpets as they have so many good reviews.
I called the company before I purchased the Groupon and I sent an email to make sure they could come out to where I live– The woman said yes.
Today when I tried to book the cleaning I was told that they don”t service the area and that I could pay an additional 30.00 to have them come out. Then when I could prove that they had given me the information that they would come to where I live, (in fact it was the person I was presently speaking with) she told me that they could not book me until mid October and the Groupon would have expired and they could not honor it.
The topper was when they said they couldn’t do anything because ««If I did this for you she would have to do it for everyone-​»
I did not find the customer service to be even a 1 star and I will never find out about the carpet cleaning

Terrible customer service!
We too made the mistake of buying the Groupon. It took a month to get an appointment and they were suppose to call on their way so we could meet them there (it was for a vacant home that was for sale). They did not call on their way and once they arrived, they called the wrong number. They were extremely argumentative on the phone when trying to reschedule (even though we had a saved voicemail from them confirming they would call on the way and the number they would be calling) and again tried to push us out yet another month — for something that was their mistake.
I can understand miscommunication, but the rude and argumentative attitude we received from this woman was completely unacceptable — especially when we had a voicemail from them confirming the details.
I don’t know how well they clean carpets, but it can’t be worth the unprofessional customer service.

Short Advice: Avoid at all cost, plenty way better alternatives out there
Long story:
Had an appointment with them @ 12, I had an emergency that I really didn’t feel like explaining and I couldn’t be present with a «hard copy»
I left my mom home and expected them to just simply ask for the voucher number, or even just had my mom to pull the voucher page up on an iphone or even a computer for god sake
But nope, they insisted they needed a hard copy of the voucher (funny thing is the woman over the phone said something like «I TOLD YOU AT THE BEGINNING, I TOLD EVERYONE») and regardless of the fact that my mom was at the house, this is a «no show», and I «violated the rule»
When I asked them why wouldn’t they simply give me a call or something instead of being there for a so-​called «30 minutes» while waiting, the woman over the phone replied «we weren’t supposed to call the buyer unless we are running late»
Clearly the instruction part of ALL groupon deals = pull up groupon with mobile app (or print it out)
Apparently their policies = hard print voucher only AND absolutely no phone call (the guy that went to my house didn’t even have my phone number rofl …)
What if I simply have no access to a printer and the nearest library is 15 miles away?
Why is it the customer’s responsibility to accommodate the service provider’s special request?
Despite this «no show» non-​sense, the whole process from setting an appointment to having a «no show», they made me feel inferior, as if they are giving a wonderful service for free and I should be grateful for their generousness
They voided my voucher for all they care, but im glad Groupon knows how to deal with this crap
All in all, out of all the carpet cleaners out there, I don’t see a reason why anyone would wanna deal with such horrible attitude and services

These guys rock! Let me count the ways:
–They treated my emergency like it was important, and worked me into their schedule.
–They were fast.
–They didn’t «doom and gloom» about how tough the job was — they were positive, laid back, helpful.
–They got out every last stain, and some of them were years old!
I’m going to be a regular with these guys. Definitely.