Custom Prescriptions

Overall, this pharmacy makes every attempt to give a high level of service. Their prices are reasonable, and though I’ve had a couple of issues with them in the past, they have always made it right… even going so far as to hand deliver my prescription. I doubt any other pharmacy would go that far for customer satisfaction.

As I said in my prior review: customer service is everything. I decided to update my review because a day after my wrote my review, the owner of this pharmacy contacted me. He was very polite and we talked a lot regarding what happened in my last visit there.
I was not expecting that at all since the massive amount of managers/​owners of business do not care to the reviews here. I explained to him what happened and I was very disappointed since I was a long term client.
He explained to me that he really cares and always want to make sure his customers/​patients are well treated and happy with their experience in his pharmacy.
Any business that goes that far to solve any kind of problem deserves a 5 stars rating and I want to make sure people know about it.
Thanks again for going beyond my expectations. By the way, I will get transfer back my prescription here again :)

This pharmacy provides amazing customer service. I’ve been getting a progesterone prescription compounded here for 4 years. They went out of their way to create a special formula for me that does not contain soy. It’s really easy to get refills from them complete with insurance documents to make insurance claims easier. They also mail refills, so I don’t have to worry about a special trip to the pharmacy –which is great since I live in Everett.

Life saver — literally… My 17 year old cat got diagnosed with acute renal failure and we are trying calcitrol to treat the condition. Of all the compounding pharmacies we called (there aren’t many) this one was a stand out. They were able to compound the medicine down small enough for our cat’s consumption– not all could, the prices are fair– they gave us more doses for a better price, they offer shipping — which is always quick, customer service is excellent, and they flavor the medicine! My cat meow’s at me as soon as I get home for his chicken flavored calcitrol. He absolutely loves it and he’s a pretty fussy cat. His condition has improved drastically since starting calcitrol, and we owe it all to this pharmacy — Thanks so much you’ve got a customer for life.

My cat has asthma and needs to prescriptions every month or so. These guys are so nice and make it so easy for me to just call in my order and they ship it to me within a day or so.

I’ve had interactions with Custom Prescriptions over the phone and I am loving this pharmacy. I’ve gotten two meds here that the Compound Pharmacy I normally go to didn’t have. Then they send it to me in the mail so I don’t have to take a trip to Bellevue. Best customer service ever! I highly recommend Custom!

Compounding pharmacies are few and far between. Custom Prescriptions, located close to downtown Bellevue, is a great location when in need for a compounded prescription.
The location is nice with plenty of parking. It is easy to drive into and drive out of, unless you’re getting there around 5 PM and then leaving the complex is a little tricky with the amount of traffic. They have solid hours 9 – 6 PM, Monday through Friday, and I have never had to wait when picking up my prescription.
There are a few inconsistencies. I have called asking for time frames on prescriptions and have received a few different answers. Then when they call to tell me to pick up the prescription it never is on a day that they estimated the prescription would be ready. The staff ranges from very helpful to indifferent.
For location, though, I couldn’t ask for anything better.

This place is the best compounding pharmacy ever! Craig goes completely out of his way to do whatever he can do to help. I’m a prescribing doctor and if I ever have any issue with medications for one of my clients, they do everything in their ability to right the situation. I have been seriously impressed and will always use this pharmacy for my compounded drugs.

For a long time I have had issues filling a prescription that I refill every month. The staff offered no solutions to fix whatever issue I was having.
Eventually, the owner of the store called me personally and we talked through my complaints. He assured me I wouldn’t have anymore issues and I was able to finally refill my prescription without any hassle.

Had my first visit to this establishment today, and I will be back! I was sent here by the man at Juanita Bay Pharmacy (another compounding pharmacy that is fantastic) and I’m very impressed.
It’s easy to find, parking is free and plentiful. The pharmacy is sparkling clean and looks super organized. There were enough people on staff that I didn’t have to wait for someone to help me and they were courteous, knowledgeable, and professional. Top marks!

I have been getting my prescriptions filled here for several years and they are efficient and very customer focused. They make sure you are completely satisfied with your order and have even sent me a complimentary refill when one of the dispensers malfunctioned. Free shipping is offered, which saves my time and keeps the gas money in my pocket.