Eastside Autoworks

We took our work truck in for an oil change and general inspection and Glenn and staff were a pleasure to work with. We will be using Eastside Autoworks again in the future.

If your looking for auto repair in Bellevue I will tell you I am very impressed with Glenn and the entire crew at Eastside Autoworks. My Durango died, Glenn and his crew had me back on my feet in no time. You’ll enjoy working with him and his crew.

First time here and was very impressed with the professional service.
They misquoted the price on the oil change as my car needed a more expensive oil. They still charged me the lower estimate.
Web access to records.
I will be going back.

Don’t let Glenn’s folksy, syrupy-​friendly voice fool you. Press him to see what he’s really made of… back pedaling and non-​commitments. Glenn talks out of both sides of his mouth; he’s not ethical or straight forward. I would never bring any car to Eastside Autoworks.
I used Eastside Autoworks during summer 2012. They fixed a number of things including many leaks. I did not have a great experience with them, and decided to resume service with Honda of Bellevue. I recently noticed that my car was leaking fluids again. I went to Honda for diagnosis of the leaks, along with some delayed repair work I needed. Honda determined where the leaks were coming from. All leaks were ones that Eastside Autoworks had fixed only 4 months ago. With the leaks around the radiator hoses, Honda said the clamps were tightened too tightly and were literally cutting into the hoses. Those hoses and clamps were newly replaced by Eastside Autoworks 4 months ago. So were the VTEC solenoid gasket and distributor base O-​ring. I called Eastside Autoworks and spoke to Glenn. He would not refund any money. He insisted that his shop needed to do any warranty work. And Eastside Autoworks would determine whether the hoses needed to be replaced. He said that he could get the car from Honda of Bellevue and do the work today in his shop (the time of the phone call was around 11am). I said that before I released the car to him, I wanted to make sure that all the parts were available and that the car would get done today, because prior services promised the same day were not completed as such. Glenn back-​pedaled (during the same conversation!!), saying that it was already 11am, not 8am, and the best they would do is «try» to get the car done today. I said I would not give him my car unless he could promise a time when it would be finished. After trying to find time to leave my car for a long enough period of time, he said that maybe we’re looking at getting some alternate transportation for me. [no indication of who pays for it]
I had to take my car in a few days prior to the actual appointment date to fix the issues. Glenn wouldn’t give me in writing a confirmation of fixing the warranty work at no cost, and getting a loaner car at no cost. Instead he wrote on his business card «Tuesday 23» and «loaner car».
I took my car in at 9am on the 23^rd, and tried to confirm that my car would be ready today. Glenn again was non-​committal about the answer. He said they would do their best but would not promise the same day. The work is not extensive: replace 2 hoses and 4 clamps, and replace lost fluid; replace the damaged solenoid gasket and o-​ring. This shouldn’t take a full day to complete. I asked when I should expect a call. Glenn said around 3pm.
I did not get a call around 3pm. I called at 3:10pm to check on status. Glenn said that they were not done. They need to get the car up on the lift to finish. That won’t happen till around 5pm. Once on the lift, Glenn said it will take about 30 minutes to replace the parts and see if still leaks. He will call at that point as to whether I can get my car today. Glenn said I’d get a call in enough time for me to get to the shop before it closed at 6pm.
I called the shop at 5:37pm to find out status. I did not receive a call from Glenn. I live at least 15 minutes away. It took Glenn a few minutes to find out the status of my car. The work was completed. They still need to drive it to make sure that it looks ok after driving. I got the distinct impression from Glenn that the tech was going to leave then to test drive. Glenn will call me with the assessment after they drive my car.
I called back at 6:07pm and got the answering machine. No one called back. At 6:14pm I called Glenn’s cell phone. He answered and told me that my car was still out being driven. It takes half an hour to test drive a car? I don’t think so. Glenn’s answer to everything is «clocks sure move fast, don’t they?» when I said it had been more than a half hour since the last phone call. And «we’re just doing the best we can.» And «It’s only a car.» And «The work done on your car is the same as other Hondas we work on, even including our own Hondas.» These are all excuses for poor service. I missed my opportunity to go to the gym, and I may miss my chance to take a walk. For sure the walk will be in the dark, if I get out. Glenn called me at 6:15pm and said the car was fine & ready.
I picked up my car. The car had been driven only 2 miles. Clearly when Glenn and I spoke at 5:37pm, the car was NOT about to be taken on a test drive. It does not take 35 minutes to drive 2 miles. By the time I got home, it was too late to go walking.
I waited around all day, curtailing my activities, waiting for Eastside Autoworks. I asked Honda’s service dept how long it would take to fix the same items. Honda would be able to fix them in 4 – 5 hours. Not the 9 hours that Eastside Autoworks had my car. With no assurance that it would be done the same day.

Awesome. I am so impressed with the service I received at Eastside Automotive. They are professional, courteous and «honest mechanics.» Mike provided excellent customer service. He takes his job very seriously and truly wants the customer to be happy. Glenn and his team of mechanics are top-​notch and did a great job identifying the problem with my car and fixing it at a reasonable price. I am so happy I found a shop that I can trust. I highly recommend Eastside Autoworks.

I took my volkswagon Bug to Eastside Autoworks, I usually have any work I need done by volkswagon dealers. Both places could not get my car in rightaway, so I took my car to Eastside Autoworks. I dealt with Glen Mac Milian, the owner. He was great, he was calm when I freaked out. I feel that I can trust Eastside Autoworks, they did an awesome job and I didn’t feel like I got robbed. A big thumbs up to Eastside Autoworks.

Car serviced: 06 Ford Mustang GT Convertible premium
Problem: Worn out brake pads, damaged brake rotors, misaligned wheels, other maintenance issues.
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Point by point rating:
1.) Friendliness — Top Notch. They’re very friendly and polite. (⁵⁄₅)
2.) Quickness of service — Finished right away the next workday. (⁴⁄₅)
3.) Quality of work — Did a fine job on the repairs. They even did a point by point inspection and fixed/​pointed-​out other things wrong with my car besides the problem that I stated. (⁴⁄₅)
4.) Cost/​Price — Worth it, but it was too pricey for me; I wouldn’t have mind the price in any case, but I wish I was provided with a quote first so I could have saved up. I starved myself after my car was repaired! (²⁄₅)