Edible Arrangements

They sent another delivery of the arrangement when they delivered on an earlier date at no charge. My coworkers enjoyed it a lot so happy mistakes! Helpful customer service if you call.

This shop literally ruined my birthday. I waited home all day for an arrangement that never arrived, forcing me to cancel the rest of my birthday plans as I waited for their driver. Today when I called, the driver claimed there was no way into the building (there is a 24hr concierge) and that no one was answering calls. No calls were made to us at all that day, nor were any update emails sent. When I called to talk to someone about it, the woman was very abrupt and completely unconcerned with what happened and the fact that the driver either blatantly lied or went to the wrong address.
I would not recommend that anyone order from this shop.

Absolutely horrid thing happened to me! A few months ago, a man and woman who were delivering to my secured apartment complex forced their way into my building to deliver. I politely declined entry to the gentleman because he was in an unmarked car, no nametag, no building key, and I want to keep my fellow tenants and I safe from any foul play! He said, «I don’t see anybody stopping me,» and brushed me out of the way. I will NEVER order from your company. This is absolutely absurd for customer service. I will never let someone else go through what I went through with a delivery from this company.
Tried calling management, and they were unresponsive. Let my name and number.

Placed an order via website for same-​day delivery in Seattle. Website indicated it would be delivered. 10 minutes after receiving email confirming my order and delivery date, the local shop called to say they couldn’t deliver same day. Appreciated the local shop letting me know they couldn’t deliver. Why does WEBSITE tell me it /​can/​be delivered?
Wasted time and wondering if refund will be a hassle and more time wasted.

One day late delivery. i am okay with that as long as you deliverer. BUT rotting fruits? black bananas dipped in chocolate? Wow!

I’ve tried other dipped fresh fruits, but nowhere else has products compared to theirs. I always come back to this place, my family and I love their chocolate-​dipped fruits. Really good and worth worth every penny!!!

Had a great experience with this location. Customer service was literally the best as I was ordering over the phone with Alan since I live out of town. I’m super indecisive so he helped me choose the best arrangement to be delivered the same day! It was delivered within hours which I did not expect. Normally when you’re given a window of time it is never early or on time with other places. I can’t wait to call him again and order another arrangement. Thank you to you and your team!

I received a beautiful arrangement from my honey, and let me tell you, it was AMAZING! This is definitely a great option if you are trying to impress (or maybe apologize. hehe) and want something other than the usual bouquet of flowers.
I shared the arrangement with my whole office… and still had tons of tasty fruit to bring home. The fruit itself was great quality, but so was the chocolate they used. The choco-​covered pineapple slices shaped like flowers were SO GOOD. Thanks to everyone at the Bellevue Edible Arrangements!

Not impressed at all with the customer service. I called at noon on Sunday to place an order. They put me on hold for 5 mins. They said they couldn’t deliver today to the hospital that is literally five minutes away from their store. I then explained I was traveling so didn’t know the design number but wanted to spend $ 45 for a baby boy being born and the employee said rudely they have over 600 choices so I had to know the number. Seriously? Thanks but I’ll send cookies instead.

I sent an arrangement to my fiancé on our anniversary. Because I spent so much, he got an additional free box of dipped goodies. He later sends me a text (at work) and tells me he came back from lunch to goodies on his desk. I asked for him to send me a picture, and it was just the box of dipped chocolates. «Anything else» I asked him and he said just a card. I then called him and told him to look in the fridge, thinking maybe a coworker put it in there while he was gone. He asked what he was looking for, which totally ruined the surprise. It wasn’t there.
I called the store, and she told me to hold. The driver left the arrangement in the fridge!!! Seriously bummed me out! There goes my great surprise! They didn’t even offer to make it right by offering ANYTHING. When you screw up, you’re suppose to make it right for the customer. For how much I spent, I expected WAY better service than I got.
I will never do business with this location again.

GREAT customer service. Above and beyond! I ordered a surprise arrangement to be delivered to my best friend’s work on her birthday. The night before it was to be delivered, I find out she would be leaving work early to take a half day! I called the store in a panic but they were closed, so I left a message explaining the situation. The next morning I got a call at 9 am, exactly when they opened. The lady explained that they usually don’t even start delivering until noon, but that they would make an exception to help me out! They put it together quickly and sent it out all on it’s own. Needless to say, I really appreciated how prompt and accommodating they were. And on top of all that, she LOVED the arrangement and said it was gorgeous and delicious! Definitely would recommend. Thank you!

I just contacted the store at 6:03 p.m. this evening Eastern time just to confirm if an order I placed for my father’s birthday had been delivered. Told thr person had never done this before and wasn’t sure how to proceed in finding out. The person was so lax in their presentation on the phone I can’t tell you if it was a man or a woman I was speaking to. It seemed and felt as if my calling them was an inconvenience to her/​his job. Finally after taking my name they replied «it’s been delivered» then just sat quietly on the phone for a moment. Finally I said oh okay… then the person replied is there any thing else? (In my mind it would have been nice to know an approximate time in which it was delivered to have an idea and know that my father was there and got to enjoy it). Guess I was over thinking it when I thought to myself that’s what they must be checking during the silent pause. Note that this was not (I don’t believe) the same person who called me yesterday to confirm the address after the order was placed (there’s no way the happier version could be). In business customer service is everything, at the core very basic level. Thinking I’ll stick with flowers or things that aren’t franchised out…
Morning of ¹¹⁄₂₁ still not even sure he rec’d it… guess we’ll see.

My dad ordered a fruit bouquet when my daughter was born in August. He wanted to give us something healthy to snack on (brilliant idea!!). Unfortunately, the first bouquet arrived with the fruit already over-​ripened. We had to throw it out the next day. I was disappointed but when I called the 1 – 800 number they were very apologetic, got me in touch with the manager of the store, and we got a new bouquet right away. And the new one was amazing. Huge fresh strawberries, plump grapes, and sweet sweet pineapple. Delish and exactly what I needed!

Calling the recipient of the gift the day before to warn them that they are going to drop something off is not ok. I paid good money and ordered a week in advance so that I could surprise my spouse and Edible Arrangements ruined the surprise! First and only time I will be using the service.

My boyfriend ordered me an arrangement for Valentines Day, and it NEVER ARRIVED! They wont answer their phone so believe me, if I dont hear from them, I will show up at their door demanding a refund.
How unprofessional. I dont even know why these folks are even in business.
DO NOT BUY FROM THESE PEOPLE! IF I COULD GIVE NO STARS I WOULD.

OMG, I wish I have read the previous reviews before using this business… I ordered two large arrangements for my friends and delivered them myself. One of the baskets was opened in front of me, sadly to my embarrassment: strawberry were greenish-​brownish color, we did not dig through the entire arrangement, but that was enough to spoil the mood. I spent about $ 200 for something that left literally a bad taste. I called the store immediately to speak with a manager only to hear nothing but a self-​praise; no offer to compensate, not even an attempt to somehow fix the poor impression. I’d say this is a terrible business practice, won’t be surprised to see them gone.

last Saturday I ordered an arrangement for my boyfriend’s birthday.
I did it online at 2:00pm, paid and got confirmation that it will be ready
at 4:00pm for pickup.
while driving to pick up my arrangement I’m getting a call informing me
that my order was received but designer has gone for a day and nobody
can make it for me.
to my question: what should I do? answer was — we will give you money
back.
I was near the store, and came in — there was no sincere apology and
the woman who worked there couldn’t even reimburse me online.
I had to come back with my card to get my money back!
and who is going to pay for my time, gas and disappointment?
I will never do business with this company.

Horrible! Sent an arrangement to my mother for Mother’s Day.
Strawberries were small, crunchy and not sweet. Other fruit was just as bad other than the pineapple.
Mom felt bad and didn’t tell me until 2 – 3 days later but kept the fruit. She didn’t want to waste food but even smothered in sugar the strawberries were awful.
Called after tasting them myself but no resolution.
They could have refunded some money and/​or sent a replacement to mom but didn’t offer that either.
They said I can come in to pick up some strawberries but for busy people like me and older mothers that don’t drive, this was unacceptable.
After calling the corporate office they were useless too for resolution.
If this was an anomaly, they should have fixed it!
Too bad… I’ll never use them again. I really wanted to like them.
The Kirkland and Bellevue stores are the same unresponsive owners.

Yum yum yum! It’s actually much better than flower arrangements and costs about the same too. If you decide you want a nice flower arrangement, expect to pay around $ 60 at QFC in Belleue.
Instead of a boring old flower arrangement, get an edible arrangement. It’s much more exciting handing over a masterpiece of fruit to your mother-​in-​law than a floral arrangement, right? It might make her a bit sweeter, get it? Haha.

I have ordered a couple arrangements from here and am slightly disappointed! The look of the arrangements is really neat-​they do a great job! Plus, creativity can be added with chocolate dipped fruit, numbers cut out in the fruit or adding balloons.
Their customer service is OK I guess? Both times I have been in to pick up my order it was ready on time, which is great, but both times there have been really upset customers in there. It just seems like the staff might need more training?
The freshness of the fruit seemed lacking. I feel like you can get better tasting and more fresh fruit from the super market.
Their prices seem steep and it is ten dollars to deliver — even though I am two blocks away!
I think next time I will stick to the normal flower arrangements or try a cookie arrangement instead.