ExOfficio

This is ExOfficio’s new location: in Bellevue Square Mall, on the second floor, on the same aisle as Auntie Annie’s pretzels (just a bit north of this pretzel shop).
Our family allergist has recommended this store to us often, advising us to purchase insect-​repellant clothing for one of my kids who is very attractive to bugs, and who gets bitten to death in the summer months. It was always problematic to go to this store when it was located on Bellevue Way, down by Palomino Rustica, so I was super happy that this placed moved into the mall proper! I had planned on getting my kid lots of this specialty clothing.
So I entered this store to look around and to redeem a gift certificate I had received at a Bell Square fashion show about 6 weeks ago. The coupon was for a free bug repellant bandana which I had planned on giving to my kid when she goes to camp in a few weeks. However, when I presented it to the lady behind the counter, she quickly pointed out that it was from «months ago» and she pointed out the tiny fine print on the bottom: «expires 5÷26÷15». Argh! I missed the expiration date by about 10 days. Still, here I am, in your store, expressing interest in getting this bandana for my kid who attracts bugs like bears to honey. You’d think the saleslady might have bent the rules and given me a dang bandana, or offered me a substitute of sorts, or even offered one to me to buy, or show me the rest of this bug repellant line of clothing. Anything but dismiss me, me, a potential customer! She said not a word as I turned and walked away. I realize this was my error in not seeing the tiny expiration date on the coupon, but still, from a customer service perspective, her dismissing me was a very poor business move. Not only did I not purchase anything, but I wasn’t shown anything either, and I doubt I’ll ever return to this store again.