Factoria Eye Clinic

I have had nothing but great experiences with this office over the last five years from the office staff to the Dr. My eye exams have always been with Dr. Kaufman, who is is professional, thoughtful and does a good job fielding any questions throughout the exam. She is careful to make sure my charts are accurate and up to date. They do offer a service, not covered by insurance yet, to take your eye photos instead of the standard dilation which is a huge convenineve for me so I can squeeze in my appt. during work. I’ve also ordered glasses and contacts through their office and they are prompt to send me emails notifying me when my pick ups are ready and texting me (if you want this service). I would highly recommend this clean and friendly clinic to anyone.
My only complaint and reason for not giving 5 stars — the office hours. The frame shop is not open Saturdays or Sundays which can be an inconvenience.

My wife went here for an eye exam and to get her glasses. After the initial visit with doctor Jensen, he gave her a wrong prescription. She had the glasses made from this clinic as well for over 500 dollars. After wearing it for a couple of days, she had severe headache so we decided to go back to the doctor to see if the prescription was incorrect. A couple of optometrists from the front desk told her she needed to wear it at least 2 weeks for her visions to adjust, and so she did. The headache became much worse, and she was unable to focus on anything when wearing it, so she decided to take it off and we made another appointment to see if the prescription was incorrect. An intern from this clinic did an exam on her vision this time and gave a different prescription, which was also wrong.
Doctor Jensen said he would send her to an eye specialist on Friday that week. Friday past, no one from this office gave us a call. The next Friday we called in to check when my wife would see the specialist, for which they said they would contact the specialist next Monday. Another week past and nothing came from this office so we call them again. After 3 weeks, we got a call from them to schedule an appointment.
After the exam with the specialist, he said my wife doesn’t need to wear any glasses. The reason why she had severe headache was the prescription was very inaccurate. A few weeks after, we got a bill of $ 450 dollars from the specialist. We then called Factoria Eye Clinic to see why we had to pay for it as it seems like a malpractice here. My wife doesn’t need to wear glasses and we already ran back and forth so much just to end up receiving a bill and some bad headache experience. Probably they charged my insurance companies for the exam even though we got the refund for the glasses.
After my complaint, the clinic said they would have someone name Jacob called me back on Friday or next Monday. No call from Jacob so we waited until the end of the week and called them to remind. Two weeks after, Jacob called and said we needed to pay for the bill. He said as I recall, «You have a choice to visit a specialist or not. Even though doctor Jensen referred you to a specialist, and we made an appointment for you but you still had a choice to whether see a specialist. Because you did, you have to pay. Normally we don’t allow refund on glasses but we made an exception on this case.»
After hearing what he said I was speechless. Looks like a clear malpractice and doesn’t make any sense. What does it even mean you have a choice to see the specialist after the doctor there referred her to one and they made an appointment for her…
I would stay away from this clinic.

Dr. Kaufman should not be in practice and is extremely rude. She doesn’t care about anything. They are completely overpriced and have a very limited selection on frames. They screwed up my prescription and I had to wait 3 MONTHS to get my glasses. She rarely sees patients and has her trainees see you instead. When I went this year for an eye exam, I was told the computer that can be used instead of dilation would run me $ 39. I wanted that option but I didn’t have the money that day and asked if I could be billed. The front desk girl said it shouldn’t be an issue. The very young male assistant came out later to take me back and said Dr Kaufman said I could just skip that part of the exam. When I asked why she would do that instead of just billing me the $ 39, he couldn’t answer me so I walked out. She must not care at all. No one is ever in there when I have gone and hopefully the practice is coming to an end.
Dr. Kaufman is a joke.
I have filed complaints with VSP and BBB. DON’T GO HERE! You would get better service at America’s Best and they are the absolute worst so that is saying a lot.

I should have never came to Factoria Eye Clinic to begin with since a friend warned me about their experience. I decided to go since it was close to work and most convenient for a lunch time appointment. Overall the place is expensive and when I asked if they could fax my prescription over to Costco so I could order some affordable frames they were hesitant. A few months down the road I called in and asked if they would fax it over to Costco and they said yes, when I went to Costco they didn’t have my prescription. I called FEC back and nicely asked if they would fax over the prescription and even gave them the fax number and they again said yes. When I went back to Costco there was STILL no prescription! Finally I called and asked it I could walk down and get a written prescription to I could take it to Costco myself and they said yes. The next day I picked up my prescription and left out the door and noticed my PD (pupillary distance) was not on the Rx so I called them right away and asked for that info. The admin staff said she couldn’t give me that info so she put some guy on the phone that said he had to pull my file. After 7 – 10 minutes of being on hold he picks up and tells me I shouldn’t order frames on line because of risk and then refuses to give me my own information that is on my chart. He then asked why I needed my PD and what I was going to do with it. It’s not their business what I do with my information and where I buy my glasses. I think withholding a patients information is unlawful and is bad practice. I will be filing a with the Better Business Bureau.

NOT impressed w/​this clinic. Initial appt was on the 22^nd of the month (for an eye exam, new prescription, new lenses, and new eyeglass frame). New staff blamed recent «staff turnover» for botching my lab order (ie, no former staff member bothered to submit the lab order to create my new lenses after my initial appointment). I’m the one who called to check on the status of my glasses after eight business days of hearing nothing from this clinic. «Would you like us to order your lenses for you?» I was asked when I called. («Why yes, that’s the whole point of me completing an eye exam, getting a new prescription, and choosing an eyeglass frame in your clinic.») The employee ordered the lenses for me, and, after NINE additional business days, my new frame and lenses finally arrived (on the 15^th of the FOLLOWING month). Unfortunately, these lenses were not correct, either, despite me telling the (former) staff member all the features I wanted on the lenses when I initially came into this clinic. Now new lenses have to be ordered/​created, which will take ANOTHER seven to ten business days, likely arriving near the 29^th of the month ~ A FULL FIVE WEEKS after my initial appointment. Unbelievable. UPDATE: the re-​ordered lenses arrived within ten business days and WERE STILL NOT CORRECT. The lenses had to be re-​re-​ordered. The correct frame and correct lenses FINALLY arrived a full TWO MONTHS after my initial eye appointment. I don’t know how this place is still in business. Please save yourself some aggravation and be a patient at some other eye clinic.

First visit as a new patient was pretty good. Dr. Alex Chou (in training) did most of my eye exam and he was patient to explain what he was doing and field all my questions. I learned a bit about eye care and picked up some tips. Since I hadn’t gotten an eye exam in a while I also had my eyes dilated to check on general health (they do have a fancy picture option so no dilation is needed but it would be $ 39 not covered by insurance that I didn’t want to pay.
Dr. Kauffman came in to finish the rest of my exam. She really seemed to enjoy her work and was quite amiable. I left the office with a pair of monthly contacts and some dailies too.
Cost? Depends on your insurance. I’m covered by basic VSP (this place was in the network) so it was 15% off the entire exam — including the contacts fitting, I paid ~$ 65. I think with the way VSP offers coverage its cheaper to go out of network where VSP covers $ 50. Either way, I felt taken care of by the doctors and staff.

Dr. Jensen is the best! My husband and I have been coming to him for years! The office is clean, the staff is friendly and they have text message reminders of your appointments. The best feature of the visit is the machine that maps your eyes without needing to dilate them. Huge bonus for me!

we are new to Seattle area. So we give it a try to see Dr. Jensen in Factoria Eye Clinic. He was very nice and the kids enjoyed the eye exam and he made it fun. I would give the Dr. a 5 star but not the place itself. The reason I give them 2 stars is that I did not felt the front desk were honest about all of the pricing. I absolutely have to dig in order to get all my detail cost and they won’t even give me a copy of my family eye exam record while I was at their office. She told me they need Dr. approval before hand. (really???) I requested to have it send to me but never received and I asked once again when I was back in the office 2 weeks later. the lady in the front desk told me it was sent. At the end, I received a bill instead. I would not recommend this place. (while I was there, someone else complained the price that they quoted)

Overpriced on frames and lenses. Office staff is unfriendly. Never called me to tell that my kid’s glasses is ready.

I first went to Factoria Eye Clinic in April 2011 and while I liked Dr Kaufman, the office staff was incompetent and unfriendly. After they lost some of my test results (what office doesn’t have a computer back up!!!), contradictory price quotes then complete lack of response I gave up.
I decided to give them another chance a few months ago and it was just as bad. I was given a quote for some specialized contact lenses and paid for the office visit in full (as I requested and was told). After my first experience, I requested a quote for the contacts and fitting in writing and again, received inconsistent pricing. When I asked for clarification and confirmation of pricing — nothing. No response. So I gave up and found a different Eye clinic that I am completely happy with. –this part of review has been deleted — I will never go back to this sham of a place and if I could give them a zero star rating I would. Beware.
Edit: Since I was threatened with a lawsuit because of the way I stated my opinion in my review, I’ve had to alter it, but would still give them a zero rating.

Through this review I want to share my experience with Dr. Caroline Kaufman/​Factoria Eye Clinic which didn’t go well because of two prime reasons:
* Fact that she established from my corneal topographies (she took) that I have Keratoconus in my both eyes, whereas later I found it’s only my right eye which has Keratoconus.
* Highly Over-​priced — Quoting $ 2,200 (first $ 2,000) for Scleral lenses compared to $ 400 average I checked from other doctors in Bellevue/​Seattle
That was just a gist of full story below —
After I was unable to get better vision with my new glasses, my eye doctor suggested me to consult Ophthalmologist saying you may have Keratoconus which I got confirmed from a pre-​lasik test. As it was a free test, they didn’t give any reports to me. I then went to another eye doctor who confirmed that I do have Keratoconus. He is a very good doctor but unfortunately don’t do lenses for Keratoconus and he didn’t have tools to take corneal topographies to take K-​measurements. He referred two doctors (One in Seattle and Dr. Caroline Kauffman in Bellevue) for getting RGP lenses for my eye condition. When I called first doctor’s office they said that doctor does surgery only but not lenses. For lenses I have to see other doctor for whom I didn’t find good reviews online.
I then decided to see Dr. Caroline Kaufman who used specialized corneal topography tool to take measurements of Keratoconus and confirmed my both eyes are affected with Keratoconus. In reality it was only right eye which I got confirmed in my latest exam with same kind of corneal topography tool from my current doctor. It is only astigmatism in my left eye and now I am using torix lense (custom soft lenses for astigmatism)
On my first appointment with Dr. Kauffman I was told 2 options for lenses. 1. Hybrid lenses costing $ 1200 pair (good for one year). Quote I received for Scleral lenses were $ 2000 (good for two years). I made up my mind to go for Hybrid lenses, I made a call to make an appointment and spoke to Ms. Caroline (not doctor but receptionist). I «specifically» asked what I have pay for «this» visit as I knew my insurance is not covering anything for these lenses. I was told «You don’t have to pay anything on the day you are coming for fitting. but it will be $ 768 for ordering your first pair of lens and $ 500 on second that will be ordered after first one works for you» Now it was only on the day of call I was hearing about these 2 pair of lenses good for 6 months vs previous information of one pair good for 1 year.
On day of appointment, Dr. Caroline tried 4 – 5 hybrid lenses in both of my eyes but none was comfortable in my left eye. I was told to try scleral lenses on my next appointment. I was asked to pay $ 300 for that visit and they will adjust $ 200 towards $ 2200 for scleral lenses. Yes original quote of $ 2,000 now changed to $ 2,200 for scleral lenses. So their statements changes every time you talk to them. How can you even trust someone like that!
I am really glad that happened as this is what made me NOT to visit them again. Otherwise I might have never known that my left eye doesn’t have Keratoconus which came as a big relief to me. Though keratoconus mostly affect both eyes but there been cases wherein patient have it in only one eye.
Generic Quote for Keratoconus Scleral Lenses PAIR as I got from some of doctors’ office in Bellevue/​Seattle compared to $ 2,200 or $ 2,000 from Dr. Caroline
* XXX, Seattle– $ 320
* XXX, Bellevue — $ 520
* Dr. XXX office. Bellevue — $ 360
All these lenses are also good for a year and some patients use it for two year as told by all of these offices I called to.
I wish I listened to my gut feeling of not going to Factoria Eye Clinic in the absence of any good reviews on Unilocal and existing reviews of billing issues with them. But I was having hard time to find a good eye doctor who does these specialized HYBRID lenses which eventually I didn’t go for.
Best!
P.S: I thought it won’t be a good idea to include names/​places of other businesses I worked with or talked to for getting these quotes.

My family has been going to Factoria Eye Clinic for over 5 years. They are an integral part of our family’s eye care. All the Optometrist have been the best in care and service. We have two boys that have been wearing contact lenses for a number of years. At times, they find themselves short of supplies and without hesitation Factoria Eye Clinic is there to help. They are what makes our community a better place. I highly recommend them to anyone with eye care needs. You will not be disappointed.

I absolutely adore this place! The staff is so friendly and helpful. They have state of the art technology and equipment. They offer the Optomap Retinal Imaging. It’s pretty cool because when you go in for your regular check up, you don’t have to use those drops that make your pupil dilate and make your eyes all sensitive afterwards. It helps to check pressures without the «puff of air» in the eye.
Also, I recently started my Corneal Refractive Therapy here with Dr. Paul Jensen and he’s great! He only comes in on Fridays, but he really makes sure that you’re taken care of.
If you live or work in the East side, Factoria Eye Clinic is a really good place to get your eyes checked and treated!