Interpret This Inc

Our company, Lam’s Seafood Market in Seattle, had an urgent request needing professional Vietnamese translation from English for our employees at our company meeting. We tried using an online service, but it was taking too long so we gave up on it the day before the meeting. I was referred to Interpret This from a friend and asked if it was possible to get something interpreted before our meeting the next day. They did a solid job and got all our documents translated before our company meeting. I would use them again.

I go to Unilocal to praise or complain so form and structure means little to me. However I guess I’ll have to write more formally…
I would like to respond to a demand letter that I received from an attorney’s office on behalf of Interpret This, Inc. If this matter escalates beyond this Unilocal page, I will gladly provide the chain of emails between my office and Interpret This, Inc. in court.
I have not altered the previous posts nor will I.
The purpose of my previous Unilocal posts was to provide my opinion on Interpret This, Inc.‘s services — I will not use their services in the future nor would I recommend them — I would, however, like to clarify my previous posts.
In my 1÷7÷13 review, I wrote «I’m assuming they are getting more money and just decided to leave my client and my firm high and dry.» — Please note that this statement is purely an assumption, not a statement of fact. However, I find it reasonable to believe that an interpreting service would chose to pursue a job with more hours (a trial) versus one with less hours (arbitration). While I understand the rationale behind this preference, I believe that my firm was the victim of this choice of profits over customer service. Again, this is a matter of my opinion, not a statement of fact.
The following is a factual statement — My firm agreed and signed agreement papers for Interpret This, Inc. to provide interpreting services. If we had canceled their services less than 24 hours before the job, my firm would have owed them 2 hours worth of billing. However, if my firm canceled before 24 hours it seems no money would be owed. My firm was given 48 hours notice of cancellation by Interpret This, Inc and even if it was given 24 hours notice there was no penalty or recourse in the reverse.
The following is a factual statement — As a result of Interpret This, Inc.‘s cancellation on short notice, my firm was forced to find a new interpreting service on short notice (less than 48 hours). As a result, we had to pay a «rush fee» to the new court-​certified interpreter. Thus, Interpret, Inc. did NOT charge my firm a single penny.
As an indirect result of their cancellation of services, I was forced to pay a premium on interpreting services. Had Interpret This, Inc. fulfilled their initial invoice, I would have paid less money for interpreting services. My firm was forced to eat these costs. Thus my «overcharge» comment in my 1÷15÷13 follow up review. As a result of this frustration, I took my to personal Unilocal account to vent my opinion of Interpret This, Inc. and their business practices.
The interpreting service I used and paid a premium on was «horrible» and the experience of being canceled on last minute by Interpret This, Inc. was «horrible» thus my 1÷15÷13 comment «…which are horrible as well…». Interpret This, Inc. was NEVER used by my firm so I cannot comment on their quality.
I might have written these reviews in anger and they might not have been crystal clear but I hope I have explained my opinion and the facts as I do not want to slander nor defame this business. I do still uphold my opinion that this company deserves a poor review as I believe I have every right to do so.

Interpret This is awesome! The Vietnamese interpretation and translation services our organization received have always been on point. They care about the services that they provide, always making sure that it is done correctly.
It is so easy to work with them and they have always taken care of our questions and requests. The extensive bank of professional interpreters is why our organization has referred them to other groups who need these services.