Lakeside Collision Center Of Bellevue

This is a review for the 2 times I had my car serviced with Fix It.
In June 2013, I accidentally ran my driver’s side car door along the pole in my apartment parking garage. I was working in Bellevue at the time and this place had the best reviews in the area.
I brought my car in and I worked with Rob. He provided exceptional customer service. They worked alongside State Farm regarding estimates and payment. My car door was replaced within a week. They even removed wrap that was peeling around my rear view mirrors for no charge.
In July of 2015, I was in an accident that resulted in my Mini to be completely inoperable. I called the shop the next day and within an hour, my car was towed to their location.
I worked with Leah and Chris. They provided exceptional customer service. They worked alongside State Farm (who proved to be quite a pain in the ass) and updated me daily on the progress of estimates. They even helped me by recommending that my car be deemed a total loss.
I would highly highly recommend this shop. I would give them 20 stars if I could.

I have used Fix three times now. My family had a string of fender benders and Fix was recommended to us. Could not believe the work that was done. On my van, one of the fenders was creased right at the tail light, it looks stock. The paint blend is perfect. It looks like they painted the whole van! Very happy with the service. Jon the painter did an amazing job!

Painted over dirt on my door which chipped and the owner would not repair and took 2 months for a 2K paint repair. I had to go to another Auto Body shop for correct repairs. Left silicone glue on the roof of my vehicle. The trim to the car could be pull right off which I had the new body shop fix. They could not believe it and stated you are luck they did fly off when driving down the road. And they smoke in my vehicle as I cleaned out cigarette ashes they day after they return my vehicle to me. I have a very rare vehicle only 2500 where made. I do not smoke or let anyone smoke in any of my vehicles.

Wow — appalling service.
Initially called for an estimate — when I got there — they gave me an estimate and then called a couple of days later for a new estimate. (a thousand dollars higher).
After negotiating on the phone they reduced the new estimate — and gave me a pick up date — i called a day before the pick up date — and they said — well the tech has not talked to the estimator: translation: no one has started working on the car yet. WTF???
The last call was a WEEK ago and no one has started working on the car. Now they tell me that the car will take another few days — all these days while my rental car is costing me an arm and a leg. When I asked why did it take so long to give my last phone call’s conversation to the tech — she said «we talked at the end of the day» — i checked my phone and the conversation was at 10:38AM! When I told her that, the person said, «well I have it here as 2pm». No apologies, no «our mistake», no customer is treated with priority. I just felt I was being yelled at over the phone.
It would have been nice to just give me a longer estimated pick up time, and I would have adjusted my rental car rate to weekly as opposed to daily.

I took my car to Fix Auto Bellevue for a body repair. I liked them after talked to them. They candidly (a bit subjective here) talked about lots of details including what to be done, how to do it, and what materials to use, without I asked for it. My impression is they were very professional and capable. They gave me updates of the repair twice a week. And the job finished on time. I liked experience.
I saw everything was fixed nicely, but I am not a mechanic to have too much credits on telling how well/​bad it is done. The quality of repair only time will tell. But FixAuto provides life time insurance of what they repaired, so I get peace of mind there.
I would recommend their service when unfortunately you need auto fix service.:-)

Thank you Fix Auto of Bellevue (Lakeside Collision) for taking excellent care of my car that visited your shop twice this year. First for a rear end collision and second very recently for damage repair from a truck spraying metal objects on my car. Everything was done and completed with such professionalism. Cindy (front desk manager) is a joy and works well insurance adjusters taking care of all details. Rob goes above and beyond to make sure all workmanship is completed plus anything more as needed with great competency and customer service. I trust them completely. Just hand them your keys and know they will complete everything with perfection. I left my car there and went out of state. They are CARING, CAPABLE AND CONSCIENTIOUS !

I chose the place because of the review. The new manager Rob certainly exceeded my expectation. He had a real customer first working attitude. I sent two of my cars to this shop and each time I felt the advice I received was very honest. I was never rushed to let the insurance company fixed everything with me paying the deductible. One time, I was given an option to buy my own parts from Amazon Honda for my side mirror. Another time, I received couple options for the level of the jobs I could afford if I chose to pay out of pocket instead of using my insurance. I was really appreciated for the options well explained and provided to me.

I had my toyota prius door replaced a couple years ago, I was told that it would be replaced with the same year & model, when we got it back, the door felt heavier and did not close and open as smoothly. When we asked about it, the manager at the time didn’t say anything, he just wanted the check from my insurance company. The paint job was nice though.

These guys went so above and beyond what I expected. My repair was done in a single day. They lined up a rental for me at the shop. They even detailed my car inside and out. What a terrific experience, almost made getting in an accident worth it!

Fix Auto Bellevue (Lakeside Collision) is a fantastic local business that you know you can trust. I visited them for a minor door dent repair quote and the staff was friendly, quick and personable. What impressed me the most is that they provided me a price quote for a complete repair (to look new again) but then also said that it can be done in a very good fashion with only minor imperfections with painless dent removal for a ¹⁄₅ of the price. They were honest and let me know that their shop would not be the most cost effective for what I needed done. A complete repair with them would have been around $ 700. For fun, I took it to another auto body shop (Gerber) who said my door would need replaced (FOR A DENT!!) and it would cost at least $ 2,000. I visited a painless dent removal place and my estimate for a highly rated company was just under $ 100. If you are in need of auto body work, I highly recommend and trust Fix Auto Bellevue.
I will also add in listening to another guest quote, they take the time to clearly explain what is going on, the risks of damage that can not be seen until repairs are started and the why’s behind this. They are honest people who want to make sure they provide you with a fair price, but also for what is best for your individual needs.

I have been here twice over the last few years to get work done when someone else damaged my infiniti. Both times the experience was top notch. The other reviewers say it clear so I will spare you details but I did have a bad experinece dealing with an adjuster from one of the major insurance companies and didn’t feel comfortable having thier reccomended company perform the work. The guys at Lakeside (now Fix) are as professional as it gets in the industry and really have this customer service thing nailed down, something that seems rare, generally speaking in the auto industry.

Just got my Audi’s rear bumper replaced here. They did a great job!
I went to a different shop that I had my car done before for an estimate, but I was not happy because they don’t do appointment and when I show up on Saturday, they said they do not take any more estimate because they have 7 people waiting. (I will write another review for that place.)
So, I went through the list Ameriprise Insurance provided and found Lakeside Collision Center on Unilocal with great reviews. So my wife called and scheduled an appointment on Saturday. (They don’t open on Saturdays, but the owner Chuck will come in for the customers need)
Met the Owner, Chuck. Great guy, very friendly. So we decided to let them work on my car. Linda from the front desk has been on top it, very easy to communicate.
Ryen from the shop has been really cool as well, got a lot of good information from him.
Picked up my car, and the bumper looked great. They also gave me a small bottle of the paint touch up kit. I would recommend this shop to everyone.

I watched the video that Lakeside has on their web site. I totally AGREE with everything the woman said about how she was treated and the service she received. I had my 2010 Acura TL repaired after being rear-​ended on I-​5.
I was completely blown away by the level of professionalism and service. Everything was EXCELLENT! Defintely recommend to anyone.

I had the hood on my wifes car painted there a while back. Now the paint is milky and opaque.
So I called for the manager who worked with me on the repair initially, Brent, He was no longer employed there. so I spoke with the manager, Chris, when the problem first arose. sadly now Chris is no longer works there either and now the shop refuses to warranty their work.
it seems the company has struggles keeping staff there for any length of time.
I was told in no certain terms NO! For a company that talks about customer service, lifetime warranty and such I struggle with accepting their declining to correct their workmanship problem. Of couse I received a good price on the repair, however, I was not told their warranty was priced based, I would guess a good price comes without a warranty? THAT NEVER CAME UP!
That said, I see by other reviews this seems to be a common problem there at LAKESIDE COLLISION CENTER OF BELLEVUE, which is Part of the Canadian collision repair chain of FIX AUTO COLLISION. The last communication I had with them is I was given this as their closing gesture;”. I have no further comments regarding this issue.“
WOW!, way to take care of the customer, It will cost over $ 500.00 to fix this, and they are telling me to buzz off!
I would urge any potential customers to steer clear of this place!

I recently got in a fender bender and took my car to Lakeside Collision (among other auto body shops) for a quote. Because I was going to pay for the repair out of pocket, I was concerned about the cost but also wanted quality workmanship and good customer service. With Lakeside, I got all three. Chris worked with me to figure out how much I was willing to spend and my expectations for the repair. He was very flexible about finding a way to keep the costs down.
My repair only took one day, and with their special Unilocal deal my rental car was free of charge. I was very impressed by how fast the repair took and in Chris’ terrific communication. Chris and the other guys were all very personable and down to earth, and all went out of their way to make sure I was completely satisfied and informed. I highly recommend Lakeside Collision.

Just picked up my car today and it looks great. They fixed the auto body damage on my Lexus so beautifully, you can’t even tell there was any damage.
And they fixed the tail light brake issues from the impact. Great communication and delivered the car as promised! They took care of everything with no hassles at all. They arranged to have my car towed and arranged for the car rental to pick up my car at drop off. Definitely a very customer service friendly business. I highly recommend Lakeside Collision for your auto body repairs!

I’m happy with their service, which they are super professional and friendly, but I’m not very happy with their thoroughness in their paint jobs. They didn’t finish clearcoating the inside of my sideview mirror, for example, and I just noticed a very small paint chip from a recent respray after an accident. Going to have to call them.

Lakeside was incredible. My car was about a hundred dollars away from being totalled and now it looks better than it did when I bought it. Working with Chris was an extremely simple and stress free experience. The customer service overall is beyond any expectation I had. This was my first major accident and so working with a group of people who were out to make my life easier really helped me get through it.
I can’t say enough about the impression they’ve left on me. I will take my car here anytime I need it and will be referring all my friends who need body work there as well.

To be honest, insurance companies are a joke and they will do all they can to save money and get you the cheapest repair job. Their «so-​called» authorized collision centers/​body shops will only do the repairs specified by the insurance estimator. In essence, the repairs will be the absolute minimum and your interests are out the window. At Lakeside, they are not linked to these insurance companies and they serve YOUR interests and want to ensure that YOU, the customer is taken care of.
One of the other reviews I have read really struck me as true. If your car is hit, not only is that part of your car damaged, there could be damage to the other parts. Details to how the work is done and their attention to workmanship is apparent here. Service also is second to none.
I have dealt with many body shops in the past, for friends, family, and co-​workers and I can say with confidence that Lakeside has earned my trust for their quality work (everything looks like new), honesty (they won’t feed you the bull) and reliability (you see from the other reviews). I have no reservations when I recommend this business.

I brought my car in for an estimate after reading rave reviews here. I was highly disappointed.
The guy who helped us was either totally disinterested in his job or incompetent. He was unhelpful, unengaging, and uninformative, not even able to provide an estimate for us.
He said he would get the estimator to do a real estimate for us the next business day and e-​mail it to us. It never arrived. I guess we’ll take it some place where (1) they know what they’re talking about and (2) they do what they say they will do.
No thanks.