Liberty Mutual Group

I had all of my insurance through Liberty Mutual. Despite setting all accounts up with auto-​pay, and being fully up-​to-​date, I would receive collection agency letters. A phone call would stop that letter (everything had been paid), and after a few months the next collection agency letter shows up and the process repeats.
Luckily, I didn’t have a claim, but I expect it would have been challenged for non-​payment. When I cancelled the policy, the first thing that showed up was a bunch of emails for bills to be paid (interesting when cancelling a fully paid insurance policy).

This was not my specific location, I worked with Liberty Mutual online and by phone. It has taken me 4 months to get my policy canceled. I have made several phone calls and received confirmation emails for cancellation each time, only to receive another bill. I did not renew my policy when it came up for renewal, because it turned out to be much less expensive through All State. Never the less, I got a bill every month in the mail. Today, I got an email saying the remainder of my bill would be going to collections. I was incredibly frustrated! How can you send me to collections for a policy I never agreed to?! Another long phone call, and a confirmation email later, I can only hope this is the end of this! I would not recommend this company to anyone. I am so thankful that I never had to file an actual claim with them, I can imagine it would be a nightmare.