McGrath Escrow

PLEASE, PLEASE, PLEASE DO YOURSELF A FAVOR AND DO NOT GO WITH THIS LADY FOR YOUR CLOSING! I promise you’ll pat yourself on the back after.
I’ll TRY to keep this brief, but I think this lady needs to just retire and realize that she’s incompetent at what she does.
Let’s start at the beginning:
Definitely wasn’t my choice to go with Keystone Escrow (another company she works for), but each and every time she had contacted me, it had been rather late in the evening around 8÷9÷10 pm. We communicated for some time before we actually had to go sign closing documents a day before before Christmas eve. Our mortgage and real estate agent thought she was something special as well.
Fast forward to closing day:
She called me to meet her at the Starbucks located in QFC in Mill Creek closest to the new place for 4 pm. I had kept asking her for the address, she didn’t know the address and had specifically asked her to e-​mail the address. At 3 pm, she had called me to confirm that we were still meeting at the Starbucks QFC in Mill Creek. Come 4 pm, she was lost and could not find her way to the Starbucks QFC in Mill Creek… wtf. 45 mins have passed and several phone calls later trying to help her navigate to the location we had intended on meeting. She stated she does not know how to use GPS, and was currently at the Starbucks in Fred Meyers in Bothell… again, wtf. I told her to stay put and will make my way there to meet her. Just a f’n horrible start… it gets better…
Once I had arrived at the Starbucks in Fred Meyers, she had all of our personal documents laid out like she was doing arts and crafts. I was not very comfortable meeting in such a public place to close on a transaction that meant so much to me. Anyhow, I just wanted to get it done and the only person in between me and my new place was this lady. During the signing, she had received a personal call from her son, she was talking to him about his laundry and other bs, like the other reviewer had stated, she does not exude professionalism. She had an attitude the entire time and seemed disorganized. I had to help point out where she needed to stamp and sign, it was unbelievably painful dealing with her.
Of course, once I got home from signing, she had me sign some more documents that she had forgotten… shocker. She had asked for an additional fee to ship the documents to the title company, whatever, that’s fine… but it was already 6 pm when we had finished and Christmas eve was the next day. The following business day (Monday) when the title company was open, everything had closed and recorded, and she had called at 10 pm to let me know that I got the house and everything’s done… gee, thanks Terry, you’re the last to know, I wonder why. I had to contact the title company to make sure that the documents had been sent over as I wanted to limit my communication with Terry earlier in the day.
2016:
I’m in my new place, she had called me to ask where I would like my reimbursement check to be sent, I told her the new home address please. The first check arrived at the new address. Then several weeks later, I had received the deed and other checks from Terry that had been sent to my old address after being at the new address for a month and her knowing I was at the new address… whatever drugs she’s on, I want. Please retire already.

McGrath forgot the cardinal rule of service: the person in front of you takes precedence over the phone. Apologies provided, with the caveat that double booking her time wasn’t her fault. Being delayed is fine, but notice to us would have enabled us to tend to other errands.
Once 20 minutes delayed, we found the selling price on the documents were incorrect by $ 15,000. And again, it was someone else’s fault. A few more
minutes and the addendum was found with the correct selling price.
Several more small errors were identified and several «hidden» fees were included in addition to the ~$ 800 escrow fee.
IMHO, I expected better service for the price.

Run the opposite direction. We had to use Terry for two deals in two months and she was consistently a poor communicator, rude and inattentive to details. She failed to communicate our closing date to us and gave us less than 48 hours notice with which to leave our home. She asked for extra funds to cover utilities in the event the closing date changed in the second deal. When we closed on time, she refused to give us our extra funds back. Very unprofessional.

Horrible horrible service! The old lady had bad attitude when doing our paperwork! She delayed our paper work for more than two weeks and requested us to sign it before the closing date without much time to considering everything with our family! Fortunately, we refused and insisted to go through everything and found mistakes! Never get service from this company!!!