Microsoft Store

The rubber portion of my Band 2 started to crack, so I dropped by this store to see if I could swap it out for a new one. I only had about 10 minutes to spare, but they got it done in less than 5! All they needed to do was type in my email address, scan the barcode on the new band, and we were done! Even better, they gave me a new screen protector since I had one on my defective band.
I feel a lot more confident buying expensive hardware from a place that I feel confident will make things right when something goes wrong. Thanks!

Got my surface pro 3 fix for malware panel. They told me it will b done in 2 days. I wait almost 5 days. No called to update status. I have to call to ask what happen. And Ryan told me it needs more days to finish … Slow service …

Terrible customer service by the store manager Mike. Purchase a Samsung laptop and have to work with the manufacturer to get a cost to replace a defected computer. Good thing is my Max Book Pro still works like a new computer. Sorry PC but your products don’t last and the service you provided me the Microsoft Store in Bellevue sucks too.

I had broken a brand new Surface Pro 4 and called in to see if they had a replacement. The representative went above and beyond the call of duty and checked all stores in the area. they sadly didn’t have one in stock yet.
I called a week later and the Manager was kind enough to hold until next day. Everyone was very friendly and professional.
Great Service.

I received microsoft band 2 as a gift and it started having issues within 4 months. So I took it to the Bellevue store and was hoping to have it fixed. I made asked to make an appointment and met with a Tech there. I thought it was going to be a repair but I stood with the guy for about 20 minutes while he was going through the process to get me a replacement. I didn’t expect a replacement so this was great. Since I wear a small band and they were out of stock in the store, I was told that it would get shipped to me. So this all happened on ³⁄₅. It’s been more than 2 weeks and I’m still waiting for the band. I did receive 2 updates in the two week period and one of which informed me that I would received soon (³⁄₁₈). But the fact that it’s taking this long for me to receive it is really surprising and disappointing. The experience between if the stores had the product in stock or out of stock is drastically different. Microsoft needs to work on better customer experience for product replacements that is out of stock at its store.

If I could give more stars than this I would because the customer service that my grandmother and I received was above and beyond any customer service I’ve ever received. I, 23, and my grandmother, 57, are both tech savvy enough to survive in this world but obviously have our limitations which is what started this whole story. A year ago my grandmother was sold a brand new Samsung Galaxy phone which runs android and over the last year she has grown more and more agitated with the device. Gramma decided she wanted a windows phone but got no help when she went to the T-​Mobile store. When we went to the windows store we met with Omar who was more than happy to explain to her how each device worked and what the differences were which made picking out her phone an easy decision. Omar then explained to us our options about adding her phone to her current T-​Mobile plan and encouraged us to work with T-​Mobile to make that happen. Armed with knowledge and a plan we returned to T-​Mobile. Once the customer service rep there realized that he wasn’t going to make a buck on us he became very disrespectful and unwilling to help. Because of this persons actions Gramma decided to end her 14 year contract with them. We returned to Omar at the Windows store without having been productive. Omar then asked for assistance from his coworker Justin-​another amazing, delightful, and helpful Microsoft employee-​and together the two of them throughly explained to us the process of switching from T-​Mobile to AT&T and then we began initiating the process. Unfortunate there was an issue with the stores allowances being that my grandmother needed to make a down payment on her new windows phone she had to finish the process at the AT&T store. At this time we decided that we needed to finish the process the next day.
The next day that we came in Justin was teaching class but Omar was free and was permitted to take us to the AT&T store to finish the transaction so that we wouldn’t have to explain ourselves to the rep there. Omar was able to talk with the rep and we were set up and out of the store within 30 minutes with exactly what Gramma wanted for a much cheaper price! I am amazed by both Omar and Justin’s resilience and eagerness to help! The tow of them went above and BEYOND any customer service I’ve ever experienced and that is due to their kind and caring nature. These two are some of the best people I have ever met and anyone that comes into contact with them for any reason should count themselves lucky. We could not be happier with the service we received.

I don’t know what people are complaining about for what this Microsoft Store does. I have not purchased anything from the store in the past, but I will going forward! I made an appointment, was seen on time, was handled by a very knowledgeable Brian B., he went above-​and-​beyond to clean up my PC, and fixed the issue.
People, people: free technical help, no high-​pressure sales, the best customer service, what is the issue? Try it, trust it, and believe it.

Absolutely worst customer service ever. They could not even help me get a replacement charger for my surface pro 3. They did not even look at my cord to address the problem. Not to mention, I have taken my surface in to fix screen problems and they «couldn’t find a problem» and said nothing was wrong with the device. I’m convinced they are not being trained on customer service and are not very competent either. I will most likely be purchasing Apple products from now on because Microsoft continues to fail me.

Overall a great Microsoft Store with friendly staffs who know what they are doing. I purchased a couple products here before in which I got assisted by the staffs very well every time. The only thing is they don’t really have good deals. I have never seen any good deals here before unless it’s like a Black Friday, and that was when I bought my Xbox One from Microsoft.
The store itself was very spacious and cool. I love the big screens they put all over the store for kids to game or advertisement. I also like the facts that you can get to try any products they have from phone, tablet, games and laptops. This way, customers can get the chance to experience their products on hands before they make purchases.
I also went there one for a technical help for one of the programs I have (Microsoft Project 2013). The tech guy who helped me was friendly and had decent knowledge with Microsoft programs. So, I enjoyed their service here and will continue to be a PC over Mac guy.

I had a broken Microsoft Band that the U Village Microsoft Store told me to send back to MS Support in Texas, and after 2 weeks it got sent back to me as being my fault and not covered under warranty, despite the MS Store guy telling me it would be covered/​fixed. (grrr…) I brought it into the Bellevue store tonight thinking I would need to have an unpleasant confrontation, but awesome Alex just exchanged it on the spot for a new one in under 10 minutes. It was really amazing, and one of the best customer service experiences I have ever had. That’s how it should be done, Microsoft :)

I was having issues with my personal Lumia 920 phone after upgrading as part of the Insider program. Nothing I could think of or do could help me reset the phone back to a usable state. I then went to the Microsoft store to see if they could pull a miracle to fix it.
Wow…that’s what I sum up as my experience in the store. They immediately took my phone to start working on it and suggested that I play around with Windows 10 on the new 950 series. While doing that another employee came over and asked if I’d like something to drink while I waited… whaa? I politely declined but thought that was a nice touch and was completely unexpected.
In 15 minutes they had my phone from a brick (since its a Nokia I’d say literally a brick) back to life. Great job folks with both the technical expertise and customer engagement.

Wait 30 minutes to buy something? No I don’t need help. No I don’t have question. I just want you to take my money. You have 5 stacks of the item right here. 30 minutes says the «I’m just standing here taking names» useless greeter. What a joke. Clearly you have no concept of customer service. Try harder.

Great one-​stop shop to try all things Microsoft – particularly useful when you’re in the market for a new Windows laptop and want to play with all your different options in one place. If you have no interest in laptops, you can also play with the Xbox/​Kinect for some time, try on a Band, or play around on the latest Windows Phone. It’s pretty similar in concept to an Apple store, right down to classes being offered and sales associates willing to help you out with any question or issue you might have. I’m glad this place exists!

Came in with an appointment for an issue with my surface pro charger. I had an Non OEM charger that was faulty and my equipment was way past its warranty period. They replaced it at no charge. Great customer service!
The wait time was a bit long… But it was worth it since I did not have to pay anything for a replacement.

Today, 8÷20÷15, I rushed to get out of work early to attend a free class on Office 365 for small businesses. I was 20 mins late, but was the only one to show up so Travis, the guy teaching it, just showed me whatever I wanted to know. Thanks Travis, great experience!
On Sunday, 8÷16÷15, I’d gone into the Microsoft store to take a free 1 hr class on Windows 10. Clearly a lot of you readers aren’t aware of these classes, as there was only one other person in the class besides me. Morgan the guy teaching the class was very knowledgeable and engaging. After the class he answered all my questions. And then I had more questions about the Xbox One. I’d shopped around online and could find no deals better than theirs. They were very busy, and the credit card machines had crashed, but Morgan went far out of his way take great care of me. Thanks Morgan, I’m now a loyal customer!
My only gripe is this:
Most of the classes are scheduled during work hours. I get it, you want all hands on deck to sell while people are there after work, but I cannot attend all your classes if they’re scheduled at noon. Also, diversify the classes. teach me about your devices and programs. Word, Publisher, Excel, Access, PowerPoint, One Note, Edge, Fresh Paint. I’ve had a Surface since last November and I never use they pen. What good is it? Sell me on things while you do it. Charge a fee for the classes. I’m FAR more likely to buy something if you show me a use for it and how to use it.
Look, some of you watch TV, I take classes. I’m kind of a junky.

I am a Microsoft employee, so theres that, feel free to ignore if you think I am not being truthful.
I had a problem with my Microsoft band, believe it or not, it took me less than a minute to show someone my problem and for them to issue me a brand new Microsoft Band replacement. It was awesome ! In contrast, I must take appointments in Apple store.

I wish I could this store negative stars. I gave them two laptops for a Windows 10 Upgrade. It has been 6 days and there is no sign of the laptops after 4 visits and 5 phone calls. The story changes from «we are doing quality testing,» to «we are back-​logged,» to «we are under-​staffed.»
They knew that a W10 upgrade will be used by lots of people, especially those with Windows 8.1, and should have planned accordingly. I upgraded two old laptops at home and it took ~45 minutes each.
I really should have done the install myself — I am a die-​hard Microsoft user but will never ever use this store. It is staffed by very polite but completely clueless people.
Update: 2 more days and one laptop is finally ready (August 15). Their excuse this time: «We were updating drivers.» They have promised to call me on August 16. I still maintain that these polite but completely incompetent staffers are why more people do not make purchases in that store. I definitely will not.

Always friendly staff therr they are there to help you pick out what you need to fix what you don’t understand or find the perfect fit for your lifestyle or even a gift. Thanks!!!

I went in today and the greeter in the front, her name starts with an N I believe was very rude. I asked her a simple question. She was short and then continued to turn her body away from me, as is she was done with me and it was time for me to move along. I do not think this is a proper way to great customers that were coming in to experience your store. I hope this gets resolved. I went in today a little after 1pm on January 24^th, 2015 and explained myself to a manager. I hope he manages his employees and makes sure this never happens again.
Never going back to this store.
Jr.

A little self disclosure. Yes, I do work at Microsoft but it does not mean I can’t be objective in my review.
This Microsoft Store location at Bellevue Square does have a great location on the lower level near Nordstrom. I have visited a few Microsoft Store locations and they seem to have the same cookie cutter layout.
You will find Microsoft Kinect and Xbox by the front store window drawing up the interest of passing shoppers. Surface tablets and Windows Phone smartphones are also towards the front. With laptops and accessories towards the back of the house. The shopping experience is comparable to the one at the Apple Store. You have to get the attention of one of the staffers if you are looking to make a purchase.
I have been here a few times. Mostly to browse, but on the most recent visit to pick up a new Windows Phone as my previous one was sent out for repair. I had some difficulty finding anyone available in the phone area to get help from, so I ended up heading to the register instead to make my purchase. After I did, the shopping experience went smoothly and I was on my way out the door with my new phone.
I don’t know how they determine sales territories, but I would suggest having an employee focused on shoppers interested in the smartphones. While the shopping experience was somewhat disappointing, I feel more comfortable buying at Microsoft Store over buying online because they do have product support staff in-​store should I have any questions. Plus they have some good product promotions from time-​to-​time. Especially during the holiday season.
I like Microsoft Store. It is a nice store that allows me to try the product out before I buy, unlike if I bought it online. I just wish the shopping experience was a little bit easier than having to get someone’s attention. There has got to be an easier, more straightforward way to go about this.