Morris Management

This is an updated review. If I could give the company zero stars, I would, as I feel that the one star is too generous. For years now, my HOA has used Morris Management and I have no idea why. In the past four years, we have had two different property managers and both do not return calls or emails in a timely fashion. If you email the owner of the firm, Bruce, he writes back but he doesn’t answer questions nor does he propose any solutions to the issues. Nothing ever gets done with this company and I strongly feel it is a waste of money. I can provide numerous emails and examples of how Morris Management’s inaction shows the company simply does not know what it is doing. If you are considering hiring this company for anything, please contact me and I can share first hand experience. The company clearly does not see owners of the condos it servers as customers — I have had several emails from Bruce where he talks down to me and lectures me as if I am his child — not his customer. I have no idea how this company can stay in business.

Morris Management is charging illegal service fees that are not in our community CC&Rs and in violation of Washington State law.
They have been negligent in communicating with our community.
Our entire community has been fed up with the job they are doing.

Can I rate 0 stars? Morris Management has been failing to provide quality service for years. As a couple examples, my renter had water enter her condo which damaged property inside and out. MM did not correctly repair the problem according to my contractors, and water damage is expected to occur again causing mold, damage, and health issues inside the unit. MM informed me that to repair the unit correctly would be too expensive. MM not only failed to correctly repair the damage, but also refused to reimburse me my costs for fixing the damage inside the unit that was caused by them.
Furthermore, I keep on receiving notices from them that they don’t have a rental contract for my tenants. This is patently false, as they receive a contract (that auto renews on a 12 month basis per their requirement) and I have to call to explain this to them every time they see fit to send another letter. Perhaps they are losing their records? I’ve no idea what their malfunction is. This has gone on for years.
I’ve received numerous other letters for unsubstantiated violations that have no merit whatsoever and then no explanation or followup from them — taking time out of my day to figure out their latest concern which has all but once been unfounded (and that was an air conditioner in the window that was promptly removed).
Please, if you are considering moving to a community that is managed by this incompetent company — look elsewhere. If you are on the Board in your community, give thought to other management options. It’s the community who ultimately decides to hire these people to provide a service. Unfortunately, Morris Management seems content with mediocrity.

I hardly know where to start… but the bottom line is, STAY AWAY from this management company! Our HOA worked with them for 4 years, and we were very long-​suffering with the various community managers that were assigned to us. We had difficulty getting phone calls and emails back, and the most basic tasks were left undone. After we changed to a different management company we discovered that they had another community’s paperwork mixed in with our files. They also mishandled the finances so badly that we had to raise the HOA dues for the next year to make up the deficit that they created. I don’t know how they stay in business with the poor quality of work that they do, but I would highly recommend that you find a different management company.

Where should I start? This company has been a real headache for the residents at my complex. It takes more then 2 days to get a response from the property manager. And she is pretty rude at times when you ask for her help. Honestly I don’t even know why this company is still in business. Maybe it’s the high hoa cost we all been paying.

I am feeling generous giving one star because the receptionist on the phone, and at the office was polite, though she referred all decisions to the agent responsible for a particular condominium complex.
That being said, I found Morris completely uncommunicative until I sent a message through their website. Still, the information and answers I was seeking were not handled by Morris Managment in a cordial or even cooperative conveyance. When I am ready to sell my condo, and decide to buy another, Morris Management will be a negative deciding factor.

Morris Management is the absolute worse condominium management group! Nick who supposedly is the only ONE that can answer questions is never there and returns no phone calls. I have left voice mails, had the person answering the phone leave a note on his desk, she said she would call him and have him call me. Nope, never does. He is either not in, at lunch or on site calls. He is allowing a real estate transaction in the Hampton East Condo’s to fall apart because he will not call back and answer a question. The first go around when I tried to get in touch with him, they said he was at lunch, or he wasn’t in yet. But when I did talk to Nick the next day he was home with the flu. So the person answering the phone is being told to lie! Why anyone would hire this company is beyond me.

Absolutely the worst planning and communication ever. They «manage» the Condo’s i’ve lived in for 6 years. I must say I’ve never dealt with another management company but as a customer service oriented business person — I shudder to think they are the cream of the crop. If I was as non responsive to my customers as they are to theirs my employer would’ve long been out of business. Either they chose the perfect industry (with no competition) in which to Slack off perpetually — or their industry is rife with opportunity for better ness.
Avoid unless you enjoy sub par mediocrity

UPDATE: Recently there was a drive-​by shooting in our community. The target house has had many issues in the past several years with similar problems. When Morris was informed, they requested the owner of the house please repair the bullet holes. I’m still in shock that they could be this callous, especially as they’ve done nothing about the problem tenant other than a letter.
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We’ve been a part of a Morris Management community for 3 years, and they’ve single-​handedly convinced me to never take part in an HOA for the rest of my life. As other reviewers have mentioned, they are extremely slow in responding to issues, often taking months to respond to phone calls for clarification about various citations they’ve handed out, even after they’ve been corrected.
1. Our former representative, Bert, cited us several times for not painting our trim. I had no problem with this, and took care of it shortly thereafter. However, I kept receiving second notice/​third notice/​final notice even after I confirmed it had been taken care of. As he never returned his messages, it was nearly impossible to talk with him in person on the phone. (As it turns out, he was one foot out the door to retirement, the company simply let him do whatever.)
2. The last straw, our community landscaper, an employee of MM, ran down my wife in his work truck while she was walking our dog, then screamed at her for our dog leaving urine stains and droppings on his lawn. (He sees that we never leave home without dog bags for the public areas, and always clean up after ourselves.) When I asked him about it, he continued his psychotic rant at me as well.
The one great representative we had took over for Bert about a year ago. When I contacted them about issue #2, I discovered she was no longer with the company.
Even if I ever warm up to the idea of an HOA again, it certainly won’t be with anyone associated with Morris Management. Their employee track record is frankly terrifying.

Update: 4÷6÷2015 Better Business Bureau (BBB) Complaints against Morris Management.
Dear Unilocalers,
In an effort to not come off as a disgruntled former Morris Management Customer, I’d like to provide you the link to the BBB complaints that have been filed against Morris Management to include a recent one in 2015.

Any condos that hires Morris Management will live to regret it!!!
DO NOT HIRE THEM!!!
DO NOT HIRE THEM!!!

This is my first review on Unilocal because I am beyond fed up with this management company and I will be so relieved the day I find out our condos get a new property management company. I completely agree with reviewer M.B. Bellow is just a sample of what I have experienced since Morris Management became our condo’s management company. My quality of living in our condo have greatly gone down.
Morris Management treats people who live under their «rule» horrible. I have received more violations from MM in 2 years (many false accusations) than I have in 20 years from all other management companies combined. I am a quiet resident who has lived here with no problems for over 20 years until Morris Management took over. Now I feel like I am walking on eggshells. Morris Management makes me feel like I am the worst person living in the neighborhood. I am frequently being sent violation letters and threats of fines and legal action against me for things I have not even done or minor things which I have quickly corrected. If you are in violation of a rule or regulation they don’t even bother to check to see if you have corrected things before they gladly send you another violation letter or fine. If you respond to their false accusations they don’t call you back and rarely email back. They like to use legal language or threats of fines to try to scare you so you go away and stop trying to contact them when you need to defend yourself. They act like they are always right and treat you like you have no rights even though you own your property. They are rude and could care less what you have to say. If you try to stand up to them against their false accusations they than accuse you of harassing them and threaten legal action against you. I rehomed my dog after 6 years because I couldn’t take anymore of being falsely accused of allowing my dog to eliminate on the grass. I threw away hundreds of dollars of plants because no matter how much I cleaned my balcony it was never clean enough according to Morris Management so I finally just threw everything away to get them to leave me alone. I also know two other residents who have been given a bad time about normal plants on their balcony or patio. I have been falsely accused of littering. I have been threatened fines over oil on a parking space I haven’t used for over 10 years. The couple times I did commit a minor violation unknowingly even though I quickly corrected it they never bothered to check if I corrected it and instead a month later sent me another letter saying I didn’t correct it and threatening me a fine. This happened two times. I have 3 times seen them post stickers on resident’s car windshields accusing them of having expired car tabs and threatened to tow the car in 24 hours. I looked myself and the cars actually did not have expired tabs. If your visitors park here longer than they think they should your visitors might get their car towed as well. I have talked to many other neighbors who have also gotten violations over petty things. They are nit picky about when the residents make noise but have no problem hiring landscaping people to come at 7:30am every Thursday giving everyone a rude awakening to lawn mowers and leaf blowers right outside your bedroom window. Rule book says no loud noise between 10pm and 10am. Morris Management can violate rules and regulations all they want, they can falsely accuse all they want, and residents have no say what so ever. Morris Management is all about power, intimidation and false accusations. They act like they are the condo Gods. This is how horrible they treat people who live in properties under their management. If you hire them for your management company you are likely going to have a lot of upset residents. I personally know two people who have sold their condos and moved because of Morris Management and one woman who moved out from living with her husband and went to live with her mom just so she could get away from Morris Management constantly accusing her of things. I am seriously considering moving myself because my quality of life has gone down quite a bit since Morris Management came on board. No one should have to live feeling like they will get violations left and right simply for living like a normal person not bothering anyone. Think you wont have a problem because you are a good resident? That’s what I thought too. Trust me they will find something to violate you even if you never did it. If you are reading this I would think twice before buying property that is managed by Morris Management unless you like to get violation letters and fines on a regular basis.

This review is given to our current property manager from Morris Management.
While dealing with issues, the property manager should be a mediator. But she appeared to side with certain HOA members and alienate others. It is very funny that she herself disclosed that a pissed off board member gave her a bad review during a board meeting and that is the only review she has received.
If your service is not good enough certainly you will receive bad reviews.

My community’s Morris Management representative loves to threaten fines for pretty much anything (most recent example: not responding to an email). When we work with her, it’s clear that she’s obsessed with rules and control and being right in all things — no consideration for helping make our community more neighborly, or friendly, or happy. I dread every single interaction with our Morris Management representative, and can’t issue a complaint or – in all seriousness — a witch hunt would be conducted to find tiny rules that are not being followed to the letter of the law, and fines and harassment would ensue. Run from this company, people.

I was also mystified by the low ratings for Morris Management. Maybe only annoyed people write reviews for their management company? Anyway, Morris has done a great job with our community: They reply to emails from residents very quickly and when I was on the HOA board, our Morris Management representative was very organized, caring, and attentive. Every year we’d give her glowing reviews and a bottle of wine!
When I sold my unit, my realtor kept gushing about how helpful our Morris Management representative was in terms of getting paperwork and answering questions.
Anyway, since I had such a good experience, I figured I’d share. Maybe our Morris rep is just special… or nobody writes reviews for GOOD service.

Very unprofessional… not responsive to maintenance requests or repairs IF you can get someone on the phone! Lots of «not at her desk» or «out to lunch»… The one star ratings have been earned.

Unfortunately I have not had great experiences with Morris Management. I am a homeowner in a town home community in Bothell. We contact Morris anytime there are concerns with the building or property. They are slow to respond to problems/​concerns. Usually two or three emails are required to get something taken care of and sometimes repeated phone calls as well. Having to wait a month or more for resolution is common. Excuses for delays are also common. Follow through and follow up do not seem to be their strong points. I don’t have a lot of experience with other property management companies so maybe this is as good as it gets, but after working in a service industry myself for more than 20 years I find their service unacceptable.

i live in a townhouse managed by Morris Management, and I currently have a suken driveway caused by a overall grown tree root. Coral Cardon from Morris had a company come out and assessed my driveway, instead of telling me what the contractors have told her, she made up bunch of lies so the HOA wouldn’t have to spend too much money correcting the problem the right way. this company demonstrates absolutely no compassion, and no tolerance for any sort of criticism when they mess up. I made my complain about my driveway around May 2013, it’s been almost a year, and my driveway is still pooling 1.5″ water.

Unprofessional, unresponsive, unwilling, uncaring.
Simply put Morris Management has failed in every aspect of property management within my community.
Morris Management does excel at excuses and incompetence.

Wow, reading the other review of Morris Management made me wonder: do we have the same condo management company? Our community manager is absolutely incredible: unbelievably responsive to us, crazy-​prepared and organized for our monthly meetings, totally up on condo laws and updates and our community’s bylaws and governances, and very, very knowlegeable on the goings-​on of our developments’ many, many issues. Our development is a large one, and it has had more than its share of large, involved and complex construction issues and projects and problems over the past 4 years or so. I’m not sure we could have made it through the past 4 years without our Morris Management manager, who served as a sounding board to residents and Board members alike, a mediator, a resource for info, and a buffer to conflicting parties.