Office Depot

This place is the worst. Only one person helping in the shipping department. I am writing this review while waiting on the line. It has been about 20 mins. While there are 4 people in the cashier. After a long wait, they ask me to put the info — why not telling me before???
Worst service and the old guy is so rude!

I own a big company here in Bellevue and I am so happy that we have such a great Office Depot close by. I buy a lot of products here for marketing and advertising we do a lot of labeling and the customer service manager Robert is really knowledgeable and friendly. You guys rule!

I love office supply stores, but I was underwhelmed by this one, unfortunately.
My disappointment began when I crossed the threshold into this store. Yes, it was immediate. You see, the store exterior is contemporary and modern, housed in a cute «strip mall» that appears, from the outside, to be newer, with clean architectural lines and colored siding. I expected the store interior to be contemporary and inviting, to match the exterior. It was not. Upon entering, one is struck by the fluorescent lighting, the open and deep and cavernous space and the office furniture and bins of «clearance» items which were scattered about the store.
I had time to kill in the area, and I usually love office supply stores, so I wandered every aisle of this store. Despite many employees on the floor, not one greeted me, asked me if I needed help finding anything, or said goodbye to me when I left 15 minutes later. I found that odd.
The store was clean, and there are discernible sections that are clearly marked with signage, but after walking around this store for a while, I totally get what another reviewer meant when she said this place felt «creepy». Between all the employees noticing me yet not asking if I needed help or acknowledging my presence in any real way, and all the clearance islands with their bright yellow signs and the cavernous space with the industrial-​colored walls and floors and lighting… it just makes for a store that doesn’t feel warm or welcoming or pleasant.
The place did seem well-​stocked for basic office and school supplies, and there sure were a lot of standard items on sale or «clearance».

Not sure what’s going on with the other reviews, but I had a nice experience here recently and figured I should share it to counteract the numerous negative experiences!
I walked here from my office to pick up some printing materials that we didn’t have in stock. The store itself was not very busy, but it was during a week-​day lunch hour, so that didn’t bother me. I found the store to be very brightly lit, clean, and welcoming.
I was wandering around aimlessly, and an employee came to assist me, pointing me in the right direction. I was picking up some CDs, CD labels, and CD jewel cases, all of which they had plenty in stock. When I was checking out, the employee at the register was very chatty and friendly.
Not sure why people have such high standards for this Office Depot, but they met my needs in a hurry, and they were nice about it. That deserves a good review in my book.

By far the worst customer service ever. After standing at the counter to print something for over 15 minutes with absolutely no assistance, yet 4 employees were standing around me staring at the ceiling, I finally just walked out. I never write reviews because I don’t have the time to complain about poor customer service, but this place was beyond any level of poor service that I’ve ever had the displeasure of witnessing.

There’s no discernible organization to the place. Things that should be together are spread across 5 different aisles. OTOH, staff kept the store open an extra 10 minutes for me one night (which, frankly, was a product of the lack of a discernible organization to the place).

Went in Office Depot this evening to get an iPad case. The selection was pretty slim. The store was almost empty. When someone finally approached us he was condescending and seemed bothered by our questions. Could be the whole reason why the store was empty. I will probably consider my other choices for offices next time I am shopping. In this day and age there is no excuse for substandard customer service.

Lucas who is in the printing department, is fantastic! Lucas has done numerous print jobs for me and each time he has been professional and goes above and beyond.

If you want to know what Hell is like then I suggest you go to this Office Depot. I made a purchase here on 03÷04÷14 of an office chair, I had a coupon for $ 15 off $ 75 and a free item of my choice from the list they provided. The cashier rung me up but didn’t include my coupons the first time which was a total of $ 191.60 when I brought it up they had to refund the $ 191.60 and charge me again including the coupons which was $ 164.24. I know that it usually takes at least 2 days for the banks to realize the money was refunded and place it back into your account. So for the next couple days I kept a close eye on my account. Two days later the $ 191.60 charge went through as if there was no refund along with the $ 164.24 causing my account me overdrawn and getting charged extra fees because of that. I called my bank and told them that it was an unauthorized charge and office depot claimed they had refunded me the money. My bank filed a claim and gave me $ 191.60 back (which wasn’t supposed to charged in the first place). Now just yesterday 04÷01÷14 at 3am $ 191.60 gets pulled out of my account again! What in the world is going on?! I called my bank and they said «oh well we saw they refunded you back $ 164.24 so we took the money back we gave you for that claim.» They refunded me back the wrong amount! I know the difference is only $ 27.36 but it’s the principle. I’ve had to deal with this headache for a month now and why was it so hard to refund the $ 191.60 that was charged by mistake then turn around and refund back the wrong amount? All I know is that I will no longer will be going to this business for anything in the future.
Btw the way, this is the first bad report I’ve ever had to write on Unilocal.I usually only write good ones because I think people only write reviews for places they’ve had bad experiences with rather than places they love.

Staff was SO busy but SO polite!

Office supply stores are empty in general but this one felt almost creepy. The lighting is all weird, there are way too many employees on the sales floors, and all the employees look like zombies. What is going on?
Their shipping supplies section is small but it had what I needed. I wish their Office Depot brand cardboard boxes came in more sizes though! Their prices were slightly cheaper than the namebrand Scotch 3M boxes. However, the Office Depot boxes aren’t cut as nicely.

I needed to print wedding invitations that I had created, but did not know which big box store to go to. I chose Office Depot, and I am SO glad I did. A gentleman named Lucas handled my project like it was his own. Incredible attention to detail. Looking each test print over to make sure it was just right. Trouble shooting if there was an issue. They came out BEAUTIFULLY. They even scanned a self drawn map and put it on a 4×6 card. The manager was also extremely helpful (he helped me before Lucas took over). The price was also much lower than I expected. This store has my printing and other office needs business for Life.

Is it me or are all of the office supply stores the same? While they are large, they seem to be dimly lit and a bit boring. Certainly nothing like the awesomeness of Ito-​ya in Japan. I never knew pen shopping could actually be fun. That magic doesn’t exist in the U.S. unfortunately. Office supply shopping is a chore.
Shopping at this Office Depot is no different. It is indeed a blah experience, but they have good deals that make it worth a visit. Particularly during the back to school season.
The phrase, so bad that it is good fits for this location. It is oftentimes empty, which is the reason I like going here. This means that products are not too picked over which is how I bought a sought after product here from a company that rhymes with the word muggle that I probably shouldn’t be in possession of considering my associations. What can I say? I like tech toys.
I think Office Depot, OfficeMax and Staples are pretty much the same. What differentiates them is their product selection and their availability of items that I am looking for. This location of Office Depot seems to be decent at getting both of these things right which is why I give them an a-​ok score. Though I have to say they need to do something to make this location a little less blah. It is in need of a renovation.

I keep going back to Office Depot thinking somehow it’ll be a better experience. Unfortunately, each time I leave very underwhelmed and perplexed by their anemic customer service. Forget about questions being answered, you may as well answer them yourself as these morons don’t know anything! It doesn’t help things when you walk in and every 20 seconds you hear an annoying loud ear piercing beep! I asked the guy what that horrible sound was and he ignored my question. When I asked again, he copped out some lame answer saying it was the «kindles» that kept making the sound. Wow… that really makes me want to buy a kindle! Long ago they remodeled their store and ever since it has only gone down hill! Someone needs to come in there and clean this dump up!

This place is as empty as Chernoybl on a busy night. Actually, nevermind, there was never a busy night.
As far as I know, this place must be older than I am, and the more time passes on, the emptier it gets. It seems that they really don’t have any decent laptops/​computers/​notebooks/​ponies here. You might as well not ask as the employees most likely will not know. (and not a single fuck will be given that day, of course).
Their school supplies are like a child’s dinner. Some meatloaf here, crumbs of bread that got mixed into your salad, and the peas have rolled off the table. In other words, unorganized.
But hey, it’s the only one we have in Bellevue, so we might as well keep it.

Other being big and close to my house, this store is a disappointment.
Paper supplies are distributed randomly throughout the store, so finding my daughter’s school supplies takes a long while. The clerks tend to point vaguely with directions, not helping much.
Some decent cameras, but no one had advice and they were 20% cheaper on Amazon. Why did my daughter drop her camera and shatter the viewfinder? It’s also not their fault, but someone’s making money when I buy yet another $ 100 worth of ink for my $ 100 printer, and good luck finding the right ink.
The parking lot had numerous strange unusually small «compact» spaces half-​filled with SUVs. The only worse shopping experience is the nearby Rite-​Aid.

Dropped by on a lark after a business meeting on a lark. Okay… not quite a lark. I mean, I have a thing.
You know — for office & school supplies. I LURVE THEM. I know it’s not normal. You’re talking to someone who has a box full of notebooks in varying sizes, colors, and designs in her closet. Annnd buys more. Regularly. I can’t tell you how many pens, pencils, markers, staplers, three hole punches, post it note pads, staple removers, rulers, pencil sharpeners, and assorted supplies I’ve bought, stored, used, and horded over the years. Eventually I stopped going to office supply stores, even avoiding school supply aisles at Target or department stores. Even unversity bookstores. Especially university bookstores.
So visiting this Office Depot today was like an alcoholic stopping by a bar «just for a visit». This location is definitely a two star; it is hands down the most run down, shabby looking, dingy big box Office Depot I have ever been in. Even the lights seemed dim, although the store didn’t seem dirty. I briefly wondered if this store too was closing, like the boating (?) store in the same plaza. Then some Astrobright neon colored printer paper caught my eye and I drifted unconciously toward the display like a moth to a flame. And then, a voice.
«Wait. You don’t NEED colored printer paper. Awww but it’s so pretty! I could — no. Seriously. You hardly print anything. Turn away.»
Somehow I turn away. A sales clerk asked if I needed any help (clearly my crazy was showing), I chirped back that I was just browsing — and tried to gain my bearings. Then I saw them. NOTEBOOKS. «Ooooooh», I said aloud and drifted over to the display. It was a killer sale! Half price! Business-​y notebooks perfect for creating proposals and taking notes in a professional type manner. Hadn’t I *just* been tearing through the store trying to find a notebook for my meeting? «See? You actually *need* this!» [No, I didn’t. Remember: BOX FULL OF NOTEBOOKS IN CLOSET.]
As I perused the display another sales clerk approached and offered assistance. Something about his personality made me want to confess my own special brand of crazy as if he were a co-​conspirator (or, more accurately — my dealer). Anyway, his name was Bert, his nametag indicated Department Manager, and he nicely showed me where the rest of the deeply discounted notebooks and accessories were without a shred of judgement, irritability, disdain, or jerkface.
While I browsed the same notebook display in the back for 20 minutes then wandered around aimlessly admiring a multitude of supplies, I was asked by two different associates if I needed assistance. The store seemed overstaffed, and everyone helping other customers were kind, eager, and friendly.
Checkout was easy, there was plenty of parking, and other than the store looking severely run down, it was a pleasant shopping experience. There was also a fair amount of clearance and discounted merchandise, so if you’re looking for a deal check it out. You’ve got nothing to lose.

Thanks Office Depot, for making us stand in the regular checkout line for a simple return. And thanks to the 5 or 6 employees wandering aimlessly around us while one woman checked out a line of about 15 customers. Really, thanks.

I’m quivering just thinking about it.
Anyway, I got back to the office a few minutes later and played with my hot new Microsoft hardware.
The check out was one of those excruciating rat-​mazes where they line you up and you have to try to find your way through the ropes before you can escape and eat cheese.
Tried out a bunch of different mice, then walked back in to OD and bought it.
So I walked next door to Compusa and was much happier, except for the price.
But I just don’t like it.
Anyway, they have a surprising selection of mouses (?) here, all with good prices.
It’s all beat down inside and smells like skanks rolled through a bunch of liquid paper.
My mouse broke, so I headed over here since it’s close to work and on my way back from another place.
This has got to be one of the worst office depots ever.