Pacific Bioscience Laboratories

The product is excellent and the customer service is exceeds expectations. I dropped my clarisonic, causing a small increase in the space at the «seam». I called customer service to see if they could repair it, although still working I didn’t want to risk the insides getting damp. They sent me a brand new handle which I received 2 – 3 days later, along with a prepaid return label for my damaged item. They even included a new boxed brush head. They will have me as a returning customer, guaranteed!

My Pro stopped working two months after the end of warranty. At the encouragement of my husband (thank goodness!) I called Clarisonic. I spoke to a customer service rep after a very short wait. The rep was wonderful and said they would allow a «grace period» on the expired warranty and send me a new Clarisonic Pro! I just received tracking notification from UPS & it’s on it’s way. I will return my defective unit in the same box with a pre-​paid label from Clarisonic. I could jot be more thrilled with the Clarisonic customer service and I cannot understand the complaints.

I don’t know how their product is because I bought one (Plus), and it never worked; I called the customer service, and she couldn’t tell me what’s wrong. She told me they would replace it under warranty but not with the color that I got. So, she suggested that I return it at the store I bought it from. This is all OK. However, her attitude wasn’t very friendly. At the end, I said «Thank you!», before I hit the «End» button on my iPhone, I heard a long breathe of relief from her! She didn’t provide me any useful information; she couldn’t tell me exactly how the unit should work. Why was my call such a burden to her?

I want to start by saying that I LOVE my clarisonic and it is a great product. That being said, this company delivers worse customer service than Comcast. My Mia stopped working while under warranty and I have been trying to make contact with the someone in customer sevice to solve the problem. I have now waited on hold 3x each for about 45 minutes at a time only to wait that long and be connected to a voicemail??! I left my information and was called back by Angela at 7:21 am. this is not a reasonable time to call someone. She left a vm asking to to call the hotline again… yeah right.

I must — absolutely must — review the folks at Pacific Bioscience Laboratories here on Unilocal!
PBL are the geniuses behind the Clarisonic Skincare System — the fancy little brush that buffs and polishes your skin to a youthful glow. I bought my first Clarisonic a year or so back when they were first released. Stunned and in awe of the fact that the rep, a handsome young man, had the most amazing skin and talked the talk of owing a lot of it to Clarisonic. What? Since this is a special event you’ll sell it for a discount? And what? Give us many additional brush heads? Okay. Sold.
So it was that fated day that I fell in love with my Clarisonic. My skin has thanked me each & every morning ever since! Well, a few months back I received an email from the Clarisonic folks. A voluntary recall. Some of the Clarisonics were experiencing problems and they urged us faithful fans to see if ours could have the same issues. Well, that’s a pain I thought. Mine is fine. I don’t want to deal with this hassle — I thought.
Last week I received a reminder email. Okay, let me just see … Oh darnit, mine is part of the voluntary recall. That’s a bummer! Don’t fret they tell me, they will send me out a brand new, advanced mechanics, Clarisonic free to ensure that I, the customer continues to be pleased with my purchase. Really? These folks are like the Nordstroms of Skincare! I love it!
So, I click the link and submit my information. Here’s my confirmation. I will soon receive a box with return shipping labels, all free of charge, to ship back my original Clarisonic. They will then ship me my brand new Clarisonic.
Yeahhhhhhh. But really, how long will this take? Within 3 days I received my return shipment box. Wow that was fast! And even more impressive, within 2 business days of placing my original Clarisonic in the mail, I had my brand new Clarisonic sitting on my doorstep! Yeah! Yeah! Awesome!
Even better, I had the opportunity to «upgrade» my Clarisonic to the pink Clarisonic brush, benefiting breast cancer awareness. I did. What can I say, for the extra $ 25 I support a fantastic cause and I get to maintain my love of all things pink!
Kudos and a round of applause, Pacific Bioscience Laboratories, not only for a terrific product, but for stellar customer service!!!