Servpro of West Bellevue

Prompt, friendly and helpful. We had a water pipe break in our basement in the middle of the night. They showed up right away and quickly got things under control. Took the time to explain mitigation and insurance process. Followed up with to make sure all was taken care of.

I left a negative review about this business, turns out it’s the wrong franchise. The owner of this franchise has offered to help with problems… pretty good «pr» if you ask me!

Is there anything less than 1 star?
I ordered a duct cleaning from this company and I will never use them for anything again.
First — they looked at our furnace and cut a hole in the wrong place.
After they left, my furnace died (not their fault as far as I know) while replacing the furnace I took pictures of all the dust that they didn’t get to because of the incorrect cut.
I needed to talk with everyone all the way up to the corporate HQ to get them to come back out.
I asked the owner to NOT send out the same team that did it wrong the first time.
Guess who he sent out? They were late and had an attitude the whole time they were here.
I asked for reimbursement for doing the job incorrectly — He told me that now that everything was clean he felt he had done his job.
this was a horrible experience that I wish on no one.