Washington Urology Associates

Since a high PSA is an indication of a possible health risk, you would think that the Dr., Nurse or Medical Asst. would follow up. NO! I have made no less than 5 calls to them and rarely get a return call and when I do it is usually 3 – 8 days later. Yes, I said 3 – 8 days! When they made me wait for over an hour for my 1^st appt. I should have suspected something. When they didn’t call me back with my PSA results (as promised) I should have known something was wrong with their Business Model. Now over 2 months have passed, my PSA has risen, I received a bill for a «Non-​Routine Procedure» even though it is routine. I am left to fight with them for treatment and now with their billing office. This is the worst Medical experience I have ever had anywhere. These people should not be allowed to continue to practice!
I will shout it from the Mountain Tops, DO NOT go here. Period. Nothing that they do or say is truthful, on time or worth what they charge. Go elsewhere.
Unfortunately I cannot give them 0 Stars… or I would.
EDIT: 2 more weeks have passed since my last call to them. Their response… I got another bill in the mail followed by a LETTER that says I should have my PSA checked. It is indeed curious why they do not respond and change their how they perform services. It seems that they simply do not care…
Off to find a Medical Staff that does.

I thought the other reviews were exaggerations. Boy, was I wrong. PLEASE TAKE CARE OF YOURSELF AND DO NOT EVEN GO TO WASHINGTON UROLOGY ASSOCIATES. Please take care of yourself and do not even go to Washington Urology Associates or try to see Dr. MARTIN WALLl. I had an appointment at 1 pm. I would see Dr. Martin Wall at this location. I got a call telling me that there is an urgency and Dr. cannot see me at 1pm. Instead, he will see me if I can come by at 12pm. I am at work, busy with meetings. But I try to be understanding (I have a lot of Drs in my family too) and tell them I will come by. I leave in a rush to make it at 12pm. I go to the office. At the front bench, I tell them that I got a call telling me that I should come by now instead of 1pm. And they tell me that there is no emergency, Dr. is just having lunch. And I need to wait until 1 pm to see the Dr. When I tell them that I had to reschedule my meetings for this appoinment, they tell me to fill the paper forms, it will take time anyway. At 1pm, I am told that Dr. Wall will not see me today. I need to reschedule. You will be lucky if they acknowledge you. Find another doctor another place.

Dr. Weissman gave me the worst experience at a doctors office of my life. I have had over a month of pain and finally decided to see a specialist about it after being diagnosed by 3 other doctors. Dr. Weissman did not even greet me with a hello or an introduction. He seemed the whole time like he just wanted to get me out of his office.
At the end of the appointment he told me that the other doctors were wrong and that nothing is wrong with me, and that I should just take some advil and get on with my life. Highly do not recommend.

I was in a lot of pain from kidney stones that were not passing.
A handful of visits and a relatively painless non-​invasive surgery later and I’m all squared away.
Insurance seems to pay for everything. Nothing out of pocket yet.
They have been very good about getting back to me in a timely manner. I have never shown up 30 minutes early for an appointment, in fact have shown up a couple minutes late at least once, and that has never been a problem.
They have even been able to squeeze me in same day for simple things that would have otherwise required me to come back another day.
Their not perfect but they have been perfectly easy to work with and they solved my problems in short order.

This place is crazy about their arrival of 30 minutes before your appointments. We made 2 appointments and only got there 15 minutes early due to traffic and they turned us away. When I tried to reschedule a 3^rd time they refused saying there were red flags on our accounts. They say that the policy is that you have to arrive 30 minutes early to fill out paperwork and when I told them I downloaded all the forms online and they are filled out already, they said I still had to arrive 30 minutes early and when I asked why that is necessary since all my paperwork is done, they didn’t have an answer for me and just got pissed off. They actually refused our service due to their ignorant receptionists and there 30 minute policy that makes no sense. Skip this place, if their receptionist takes 30 minutes to check me in, my god how competent can the doctors be?

I have been seeing Dr Weissman for my medical issue and I found him to be competent. However, I wish I could say the same about the administrative and billing section.
I was asked to come and have an XRay done for my issue after the diagnosis. Having no experience with doctor’s offices in this country, I said OK and asked the nurse how to go about it. The nurse instead of telling me that they would send a referral downstairs (to the Imaging lab) told me to come up to the office and see the doctor. So the day of imaging I came to see the doctor as advised. The doctor said this was not required and he needed the XRay only.
Now a few weeks down the line, I receive a bill for an office visit on that day. All that was done was the doctor ordering an XRay referral and telling me what the results were. Usually this can be done without any office visit and no charge (the nurse simply calls and schedules an upcoming appointment with the doctor).
I am mailing Tricia West who is listed as the CEO of the clinic but have received a cold shoulder treatment from her. For some reason they see the referral as an office visit, and I quote her,
«There is an appropriate charge for the services of 12/​10/​2012, and medical necessity for this service was met. «
I have no idea what this means. I sincerely hope that they actually bill the service correctly and do not just see the patients as a source to make money out of by mislabeling services provided.
UPDATE:
I gave up and paid the charge. Seems like the medical system in this country is broken and I would not want to risk a dispute at the risk of ruining your credit. Highly dis-​recommend the administration. They do not even bother to call back about the results of your imaging and you actually had to ask the imaging center to tell you the results.

I finally decided after years of incontinence that it was time to put an end to my problem! With months of research I selected Dr. Elizabeth Miller after attending her seminar held at Overlake hospital.
Dr. Miller is a confident, caring and intelligent woman who impressed me at the seminar with her knowledge and understanding of MY issues. At my first appointment and every other appointment since I have been treated with respect and kindness. The office is state of the art! My appointments were timely and productive. The staff experienced and friendly!
I decided the Sling was the best answer for me and I want every woman, young or older, to know what a difference it has made! I can actually laugh, cough, run, and sneeze without leaking! No more embarrassing accidents for me!
Before and after my surgery Dr. Miller and her staff were there for me! It was an easy process and the recovery time was minimal. I felt confident that Dr. Miller had my best interests in mind as I went into the operating room. I felt no nervousness, only appreciation for Dr. Millers skills as a qualified and trusted surgeon.
I want everyone who reads this review to know that Bellevue Urology Associates and Dr. Miller are the ultimate professionals within this medical field.

Read the other reviews and suspected they might be slight exaggerations, I was wrong. Went in on a Friday to have some lab work done, was told that the results would be available Monday first thing in the morning. Called Monday morning, no answer so I left a message. I called maybe 5 times throughout the day on Monday and finally got through around 4:45pm. I was told that my results weren’t showing up in the system and that the doctors were out for the day. At which point there was an awkward silence and I asked «so, should I call back tomorrow?», and I was told «um, okay, sure». Called the next day and I was told that no labs were run and I would have to come back in. This is the most unprofessional medical service I have ever dealt with in my life. I didn’t believe the posts on here and I now regret it.
Update to original post: 2 months later I received my bill in the mail from my original appointment, I paid it. 2 weeks after paying my bill I now received a second bill for having to come back into the office to retake samples because they lost my first samples and on the invoice it doesn’t indicate that I paid for the first visit.
At this point I am so tired of dealing with this utter incompetence that I can’t help but laugh. Do yourselves a favor and never go to this physician office.

Dr. Elizabeth Miller, urogynecologist, is the greatest. She’s not just doing her job, she’s truly making a difference in women’s health care and well-​being. I’ve found her to be responsive, professional and kind. Over the years I have seen her many times for different problems and never been disappointed in her manner, attitude or interest and ability to make things better.
She has excellent support staff in her assistant, Zenae, who knows and cares about the patients as well and helps Dr. Miller’s practice «flow» smoothly. In the procedures room, Kathy, who has been with this practice a long time, has a fabulous manner with patients with her supportive manner and caring.
This practice is in the process of merging with another Eastside urology practice and there has been quite a turnover of staff but these three professionals are working hard to see that uro health care needs are met, and with grace. I have referred several friends to Dr. Miller and they too have been more than happy with her care. SBC