BBRP

First, I called on BBRP to install some brakes for my Vespa. I’d already bought the brake pads, so I just needed them installed. The technician was friendly and competent. He offered good service and the brakes seemed to work well.
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Second, a few weeks later, on a second scooter, I called to follow up on some brake work I had done. Unfortunately the brakes still squeaked/​vibrated during stops (after work done here at BBRP), so I called to set-​up an appointment to have them looked at. The technician I reached was friendly and looked up my original work order. I tried to set-​up an appointment to to have the brakes looked at a second time, he dissuaded me and said I should just show up with the scoot and ask for them to take a look at them. I told the technician I would come by a week later on a Friday and he said that would be okay.
A week passed and I showed up, exactly as I had planned and the shop was busy. I tried to talk to someone in the shop and was encouraged to talk to someone in the «office». I did. I told that person the whole story. Our conversation was soon hijacked by someone (i have no idea who it was) who was not kind. He said I shouldn’t have come in on a busy Friday morning, I should have had an appointment, and on.
This fellow (maybe the owner) is the reason I will probably never return to BBRP. He was rude, he contradicted his employee who I had spoken with, and WORST, he was rude.
They never touched my broken scooter this day, even though I had spoken with a technician a week earlier and he had told me it would be okay to bring it in again to fix the problem for a second time.
There is no excuse for being rude to a customer. Never. Particularly if a customer is being calm and polite.

Great service. Quick, reasonably priced, and friendly.
If you have a yamaha bike (of any kind) this is the place to take it.
I was treated extremely unfairly by Al’s honda and BBRP was able to help me out extremely well. –Evan

My husband brought his motorcycle to BBRP a few years ago and bought a new set of tires from them. After a trip down the freeway, he noticed a bad speed wobble, and when he checked, the back tire was off alignment by a few marks, resulting in the wobble. He took it back in and showed the mechanic, the mechanic rolled it into another section of the shop, adjusted it, rolled it back out, and said «no it wasn’t.»
Unfortunately, my husband decided to give BBRP the benefit of the doubt and took his bike in again for an oil change. He supplied his own high quality synthetic oil that he wanted put in. BBRP put the oil in, and not only went ahead and charged my husband for the oil that he supplied, but put WAY TOO MUCH oil in. The oil level was above the breather valve, which caused a pressure problem that resulted in a blown gasket. He took it back, explained the problem, and they charged him almost $ 300 to repair the gasket. They failed to fix it, and the gasket blew again. He then took the motorcycle to a Suzuki dealership which identified that the oil level was still too high, they corrected the oil level and replaced the gasket for about $ 60.
My husband took the receipt to BBRP and asked for a refund of the $ 300 for the failed gasket repair (which, as you will recall, was only necessary because of BBRP’s original error of overfilling the oil.) The owner did finally refund my husband part of the money, but then proceeded to tell him to get the f_​_​_​out, and called him a mother_​_​_​_​er and a c_​_​_​_​_​sucker.
My husband also saw BBRP employees riding his motorcycle multiple times, miles away from their shop, during the times they had his bike. I understand needing to test ride a bike for diagnostic purposes, but that should take place within a mile of the shop, not all over Bellingham.