Clothes Rack-Womens Consignment

I was so pleased to be introduced to this consignment store! It’s rather unassuming from the outside, so I was honestly surprised at the quality and variety of clothing. I’ve now bought and sold a lot of clothes there. I really like how they organize their clothes by both size and color. The (new?) owners are lovely. They are friendly and helpful, always greeting me by name.

I LOVE The Clothes Rack. It is my favorite Consignment store. It has high quality clothes at great prices and the size of the store is perfect.
Catharine

If you have any desire to be treated with even the slightest bit of respect, please do not go here.
I went to consign five pairs of shoes and asked to be called about the pricing before my items were put on the floor. I even took a photo of every item I left because I had a bad feeling from the start. After a full business day and no call, I went back to make sure the owner didn’t donate my items like she did to the other Unilocaler. When I arrived, four pairs were already on the sales floor at prices I wasn’t comfortable with.
The biggest problem is she lost one of my items before they ever even made it to the sales floor. It has been ten days and I have gone into the store multiple times to seek resolution but she still has not owned up to an understandable mistake. I understand that items get lost. What I do not understand is the dishonesty of asking for my name and number just to keep sending me away and hope I never return. Enough with the excuses.
To top it all off, she said the pair of purple Croft and Barrow flats I also brought in were the tan Vera Wang flats that I’ve been looking for. If the color, the brand and the quantity of items weren’t enough of a difference, the photo I took beforehand and her own security cameras can clearly prove a distinction.
From my personal experience, I’ve learned the owner has two reliable associates but she herself lacks respect for community members who choose to support her business over more popular consignments stores. I made a huge mistake by not trusting the previous Unilocal review. Very untrustworthy business practices.

They have great prices on nice labels!

Great store. They don’t rely on flashy advertisement or target only the younger «cooler» crowd. They have clothes in all sizes and styles. They are a bit smaller but its worth checking out. They have a sale room which is amazing and sometimes they’re only a dollar! They have colored tags and every time I go in there there is a tag on sale. The only con is you might have to go shop here a few times before you find something you like but its so worth it. The prices are amazing the owner is incredibly friendly and I love the sale room. Definitely worth checking out!

This review is directed towards especially to prospective CONSIGNORS.
Several years ago, I discovered the Clothes Rack and sold a lot of high end clothes and shoes with them. I also became a regular customer. The owner was friendly, although the store seemed to attract a lot of «hangers-​on», i.e. women who regularly hung out near the cash register and discussed/​complained about their life situations. Not very professional or pleasant to listen to!
My trouble began when a handbag I purchased there absolutely fell apart right after I bought it. I complained to the owner, and suggested she give me a credit, or re-​consign the bag, but she refused. Then, soon after I consigned a selection of items, including some jewelry and expensive unopened French perfume. When I stopped in several days later to see if she had decided to consign them, or let me pick them up, she informed me that they had been left out with the donations for pick-​up! My loss! I complained and asked for an apology, some restitution or even a partial store credit as I was such a regular customer. She absolutely refused and said she was under no liability to give me anything.
The last straw was when I asked where a pair of Emu sheepskin boots were that I had consigned; I saw they were no longer on the shelf, but I had not received my portion of the sale. She said that they had not sold, even though they were no where in the store. I went in several times after that, scouring the store (it is not that large) to find the boots and solve the mystery! When I finally confronted her, and asked for my money, she told me that they had probably been stolen, and it was my bad luck! She was under no liability to recompense me for my loss. I finally complained in an email to her, explaining the situation and she informed me that she had found the boots out in plain sight (!!!) and sent them to be donated!
This was too much bad customer service and lack of accountability for me, and the next time I visited the store, the clerk told me that the owner had said I was no longer welcome in the shop! I have never, never been treated with such disdain by a shop of any kind, and my girlfriends have all encouraged me to give her the Unilocal she deserves!
Steer clear!