Connect Communicatons

We met with Kyle at Connect regarding purchasing a phone. Kyle is one of the few real live hero’s I have had the pleasure to meet and he saved us hundreds of dollars on our phone and our Comcast account. Kyle was in charge of a IED removal platoon during the Iraq war. We were immediately impressed with Kyle and his professionalism and advice has greatly helped us several times in the last year.

Not happy with what happened.
I approached this company once in the morning to ask about the rates for internet in Bellingham. The associate, allegedly the owner, showed up 13 minutes late. I know this because I arrived at 10:13p.m. on a Tuesday as he was opening greeted me non-​chalantly at the door as he unlocked it. He gave me the basic information about the best deal for gaming and I told him, after giving a little bit of information, that I wanted to shop around.
I cam back later in the afternoon and I was offered a $ 29.99 deal and I gave more personal information. But the more information I gave the more fees the associate was telling me during the process; there’s a $ 15 self-​connection fee and there was a $ 7 fee for something. Why wouldn’t he disclose the information up front?
I asked why is there a self-​connection fee, the response the associate gave me was «it’s for the ethernet and phone cable package you get to buy». When I replied I didn’t want it, he said I could call Comcast and try to waive it, so I left him.
I called Comcast and they informed me my connection was set up. I didn’t sign any paperwork, give SSN, give authorization and I get to consume all the fees I originally didn’t want.
I don’t know who pressed the Green button to give me internet connection but I got the first bill in the mail today. Now I am stuck with internet.
I wouldn’t go through this location nor this company CONNECT. I don’t like the experience I received nor the bill I now have to pay.
STAY AWAY FROM THIS LOCATION!