Executive Auto Center

Went to get my MA State Inspection. The guy that took my keys I could barely understand he has a very think accent. The waiting room is very nice and inviting. They even have a fire place .
My vehicle needed wipers. I told the guy I’ll put them on myself. He said «well I’ll just fail you.» When I questioned him about it and why. He got very rude. So needless to say. I had him replace the wipers. While he went to where ever he was. I heard him poking fun of me. He was very loud about how cheap people are.
When he came to give me my paper work he got very upset that I did not want to pay by cash. He then wanted to charge me extra for using my credit card. I was not awear it was a cash service only. I did as he wished and paid cash for my sticker.
I will not return.
After reading the other reviews I can’t see why this business is still operating.

Overpriced parts, overpriced labor & rude staff.
I went there once for an oil change and the guy actually yelled at me over the phone about how he needed things done. If I’m the customer and he’s the one providing the service, why is he the one yelling at me?
I have no plans on going there again.

Brought my SUV to get inspected and I thought it would be a very easy pass. However they told me I needed tires and that I would not pass without it. The tires in question have less then 15,000 miles on them. I was floored when they put the rejection sticker on. My next stop was to the shop I bought the tires from and I was told they were fine. I also went to another inspection station and they also told the tires were fine, and I was given my sticker (after paying another $ 35.00 of course). Executive is failing people in hopes to get them to spend money to have the cars fixed there. My Father went and they failed him because his rear windshield wiper was worn. Then they offered to replace it for him.

This is the second time I’ve brought my 2004 Ford E350 in for inspection here, and will be the last. I was failed because the kid said there was a «massive amount of play» in the front end, but he was unable to tell me what the problem might be. My husband, who is an experienced mechanic, jacked up the front end and said that, while there was a certain amount of play, it was within the allowable limits. He adjusted the ball joints and I went back for re-​inspection. The same kid said that the amount of play was the same as the first time, and asked me if I’d fixed the problem. Since he was unable to tell me what he thought the problem was, how could I know? Then I asked him how much Executive would charge to fix it, (whatever IT was) he was unable to tell me how much it would cost. I have a feeling that, if I were a man, I wouldn’t have the same issue. I find their service unprofessional, their staff less than knowledgeable, and will be taking my vehicle elsewhere for a second opinion.

I bought a truck here yesterday and it failed inspection in 8 categories. The shop said it was ready for the junk yard and the frame could crumble a part at anytime. I called Chad Saghbini (the owner) and told him I was bring the car back and he flipped out on me and said I would need to take him to court if I wanted my money back. I was his first sale on his new dealer license and he totally screwed me. Now I have to go threw this process to get my money back. It goes to show you how selfish and irresponsible this business really is. Do not give this guy any business, he is a headache! I am reporting this to the Attorney General first thing tomorrow!

Please never use this business. They are unprofessional and when fixing the original problem they break other parts in your car. When asked to fix what they break they verbally assault and threaten you. This really happened and I don’t want this to happen to anyone else! We work too hard for our money to have to deal with this!!!

We’ve had minor items addressed here such as inspections in the past. My truck had a blown differential. AAMCO suggested trading it in but my truck should be able to provide another 100K at least. Tried Executive. Got a decent quote. Decided to do it. Got it back less than a week later with an alignment printout saying my Rt. Front wheel was dragging. Hmm. Wasn’t noticing anything but brought it down the road to where I last had tire/​wheel work done. They looked at it and told me the caliper was bearing down. Replaced that. Then on the way home, the ABS kicked in and the truck stalled. Mind you, I had only driven a total of about 400 yards since the differential was replaced. The «tire» place replaced the rotor at NC. But the stall was still there. Brought it back to Executive where it stalled out again and again. Plus, when I put the AC on, it blew all kinds of crap in that it had never, and I mean never, done before. The blower was also making a horrible sound and the idle just above «dead.» Executive’s owner called his mechanic out and began yelling at him and promised to get it fixed. Next day, was told it was all set. I went to pick it up and asked what I guess was a stupid question to ask; «what did they find?» The owner proceeded to chew me out for hassling him and wasting his time trying to get him to fix stuff they were not responsible for and to never bring my stuff back. Hmm… Great customer service. Not. As I have mulled the situation over, yes, my truck is running and they did not charge me for «repairing what was NOT WRONG when I dropped it off.» I am now quite certain that when they dropped the axle, raised the engine, and took everything off, all of the issues we encountered were the result of their poor mechanical skills. And, when Executive goes out of business, it will be because of their poor customer service skills. I find them disingenuous at best. Don’t bring your car for repair there.

Second day of car trouble.
A buddy recommended this place to go for a sticker. I usually have no trouble. I give over my registration and money then a few minutes later I am off. So much for that in this situation.
The guy came out and gave me a laundry list of stuff. OK, that’s fine. But I just had all that stuff you listed… FIXED!
And I know that the guy did it because he is a buddy and recommended this place. So, I smiled and left after paying $ 29.00 for nothing but a damn headache.
I looked over the print out and it basically was a visual fail (tires/​brakes) and to boot the car was not warmed up enough. He could have told me that the car was not ready. I guess it would not have mattered seeing I could not understand him (thick accent).
This proves again I should have waited and gone to the garage I usually go to. Same lesson learned — patience.
I gave one star for this visit. They also do detailing and the car looked pretty good that was being worked on.