Lowe’s Home Improvement

I had to run in here for a very obscure item (screws to hold the toilet seat in place, I had no idea those even existed but when you don’t have them you notice pretty quickly!).
Our visit had a pretty bumpy start. The special carts that are created to hold an infant seat were all the way at the back of the row. There was a garage door on the other end where the carts were held, and when we asked an employee to help us retrieve the cart we needed, he said the door was broken. There is a bit of irony in the fact that a home improvement store has broken doors… We needed two carts now, one to hold the baby and one to hold our purchases. Thank goodness I was not alone!
I couldn’t walk into a store like this and only grab what I was looking for, plus my husband had some other things for work he needed to purchase. I meandered up and down aisles, drooled over their succulent selection, and had a wonderful conversation with an employee about cleaning supplies. There weren’t a ton of sales people around, and only one person asked if I needed anything, but I wasn’t exactly looking for help either.
My husband had an interesting interaction at the paint counter. The head guy running things was very knowledgeable/​helpful. However, when we returned to pick up the paint he had mixed we were helped by a different young man. He had no clue what he was doing, and couldn’t answer any of the questions my husband asked, such as what kind of paintbrush to use with this particular paint.
I love the selection of items at this store, and could spend way too much money here. Next time I will go without the baby.

Came here to grab Round Up for my lawn project. Well for a spray bottle its $ 5. Pretty good deal. I came here couple times for a few things. However, I do find Lowe’s is similar to Home Depot but I prefer Home Depot because Home Depot has better prices. Well overall this place is not bad. I do like shopping here.
Its big and is great for grabbing your project material needs. Its like a one stop place. Staff are friendly here and helpful. I mean I like Lowe’s but its the prices that don’t have me put them first on the list on my mind.

I have now had three Horribly frustrating experiences with the delivery department. Essentially if you are ordering anything that you are having delivered to your house, don’t! If you can carry it yourself or borrow a truck, do it that way but do not depend on the delivery department because they are completely screwed up and rude to boot. Three strikes and you’re out. I won’t be shopping there again which is too bad as it is a convenient store with a nice selection and decent prices.

Would it interest you to know that a big box store known for major home repair projects can also handle minor ones? I had two small tasks that I needed done.
First, I needed a new battery for my smoke detector that began chirping at regular intervals. I thought about driving across town to head to Radio Shack which is known to carry every battery type at a decent price, but I wanted to handle both of my repair tasks in the same place.
Second, I needed a short, fat, light bulb for my bathroom vanity. I was fairly certain that Lowes had a light department, so I was optimistic that I might find what I was looking for at a reasonable price. I brought my old bulb so I could match it exactly.
I was delighted to walk into the store, find both of the items I needed without even asking for help, check out for $ 12, and complete everything within a 10 minute period. Not only did they have my battery and bulb, but I didn’t have to buy a package of 20 of each. They both came in packs of 2, but I was fine with having one extra on hand for replacement purposes. Furthermore, Lowes took my old, burnt, light bulb and dead battery and recycled them for me.
This big box store is not just for home builders and contractors. You too can complete you minor maintenance needs here. Get’r done!

Just want to say how refreshing it was to deal with someone who knew what they were talking about and took care of my questions and followed through! I called today to order some appliances (I tried to order them online but kept getting weird messages about deliver so thought it would be best to call) I had to call 3x because the line kept ringing in the appliance dept. Finally, Molly answers and asks if they had answered my question. By this time, I am already irritated because we all know how this plays out… Instead, she helped me figure out what I needed, and because she couldn’t find the item in my cart, helped me find a replacement, worked out our deliver issues, etc… she was very delightful, didn’t talk to me like a robot or get defensive when I was clearly frustrated. I really appreciate her service and I will be a returning customer. That kind of service is a long lost art. I really appreciate it!

Had a great experience with Shawn today. Had to return a dishwasher and he made it simple. He greeted us right away, listened to the problem and fixed it perfectly. Will look for him again next time we are in. That is how customer service is suppose to work.

Very good customer service. Bought some valspar paint for my home and service was quick and friendly. Lowes has everything you need to do it yourself and save money.

Normally, I don’t like the large Home Improvement places. They typically SUCK for Customer Service and don’t know their products. HOWEVER, on a visit to there with a friend a few weeks ago, I witnessed a HUGE shocker. On a nearly $ 500 item… well past the return-​policy time-​frame, the manager looked at the machine, saw it truly had not been used but once, and failed the second time around. I was SHOCKED at how well they treated my buddy. I will keep this in mind next time I need to go deal w/​a large Home Improvement place!