Puget Sound Cosmetic Laser

I am very pleased with the care I have recieved at PS Cosmetic Laser. Nancy Repanich did an excellent job in removing my pesky chin hairs. She also worked on some spots that I had and I saw good improvement. I am very pleased with the anti-​aging skin care consultation we had and I would recommend her services to others.

Terrible experience. I only saw Nancy Repanich, RN, who specializes in laser procedures. I originally went on a consultation regarding Photofacials and to upgrade my current skincare products. We discussed both and she recommended the Obagi line of products, including an anti-​aging product called Tretinoin, of which she was out of stock. She assured me she about to place an order and would let me know when the product was available. She further assured me she was very responsive to all contact, including email. I bought other skincare products while I was there.
After about a week and a half, I still hadn’t heard from her so I followed up via email, asking about the Tretinoin and stating that I wanted to schedule my first Photofacial. Without going into minute detail, it took days for her to respond and several emails from me to finally find out, after three weeks, that she was then out of the country on vacation. At that point, I gave up and purchased the Tretinoin from Amazon.
I experienced some uncomfortable side effects after using the product, so I emailed Nancy again to ask if this was normal. Oh, to THIS she responded — responded that since she hadn’t sold me the product, she couldn’t «counsel» me on its use. WHAT? Further, she THEN informed me that this was a «prescription only» product and «that’s the problem with ordering prescription-​only products on the internet without a prescription.»
Nancy never advised me prior to that email that Tretinoin was prescription only and I didn’t buy it from some sketchy, out of the country website — I bought it from Amazon. Further, she certainly DID recommend this product to me, yet she would not provide even the most basic guidelines on its use because I didn’t buy it from HER — nevermind that I TRIED to buy it from her and only her unavailability made me look elsewhere.
Terrible business practice.