NY Cupcakery

Order cups for my daughters birthday looked like supermarket cupcakes and tasted awful. No designs when I asked for them had so one else pick up so I called when I saw them and was told to buy some sprinkles and put them on. Never again.

I purchased cupcakes from this bakery, and they tasted like super market cupcakes. The frosting was only partial of the cupcakes. When I called to complain, they told me to go to go get sprinkles, and decorate them myself. Never again

i ordered a baptism cake that was over $ 350 for 30 people… I expected way more, The designs were sliding off (owner– the lady– said they were not responsible to what happened during transport), the cake was dry, and they CHANGED the color of my cake! There were 3 layers alternating blue and white, when my sister in law picked it up it was all blue. Why? Because her husband (the decorator) thought it would like nicer… are you kidding? I wish I would have been the one to pick it up because no way would I have accepted it. After calling to complain and speaking with the lady, she said she’d give me $ 50 credit, Never step foot in that place again, there are plenty of better, friendlier, tastier cakes around

Ordered cupcakes for a baby shower and they did such a great job! I love their coconut cupcakes.

I love their cupcakes!!! to die for i made an order with them and everything came out perfect!

To start off the cake was delicious. I don’t want to seem completely heartless. To start off I asked for my sons 7^th bday to have a cake in the shape of the enderman from mine craft. If you don’t know what it is google it. It very easy and geometric. Basically all 1 color. When I picked up the cake it was a rectangle cake like you’d see in a supermarket wit the enderman drawn on it with black frosting. The background was blue with confetti all around with a purple sign saying happy bday to my son. It was sloppy messy and NOT what I ordered. The girl behind the counter called the boss. He offered to give me s discount and addtl items at no charge. Nice but that’s not what my son was expecting. I googled images of the cake u was expecting. She said they would redo it a few hrs later. I got the call earlier than expected. When I hit there it was sloppy. Messy. And parts were missing black icing. It looked nothing like the cake we googled AND the eyes were the wrong color. They fixed it. But was a complete disappointment. If you are daring to try this place make sure you go there with complete pictures because they don’t get the job done. The cakes on their site and on Facebook are beautiful and what I got I could have done myself. Complete disappointment!!! I cannot believe the boss of the place let a cake like this leave his shop knowing it could be reviewed like this.

I will be using them a second time for a cake. I had just ordered today, I have to say, the first one i tried was from a kids birthday (cake smash) cake for a photo shoot. The cake itself was great, and the butter cream was perfect. I went ahead and ordered one for my Nephews 1^st birthday in May. Curious George Theme, Butter Cream– I couldn’t have been happier with it. This time around, I ordered one for a Surprise 50^th Birthday, I ordered a custom cake fondant. Looking forward to how it will come out, but I trust they will do a fab job!

Cupcakes were amazing. Had an engagement party and we ordered a cupcake tower & everyone said how amazing the cupcakes were. The only thing that was disappointing was I paid a fee to have it set up and the girl was going to leave without setting it up until I asked her. Other then that, I would definitely recommend the place.

I ordered 10 dozen mini cupcakes from here to be delivered to the restaurant I had my baby shower at this past weekend. They arrived on time and they were moist and delicious. Everyone had 3 and 4 each. I was a little nervous because I didn’t have much other then fruit for dessert to serve to my guests if the cupcakes weren’t up to par. But everything was perfect. The order, the delivery and the fact that they were so fresh and moist there was no doubt they were baked the morning of. They did charge a delivery fee of $ 25 but I felt it was worth it instead of rushing around before the party to pick them up. The cup cakes aren’t cheap but if you go around tasting and comparing you’ll find yourself back at NY Cupcakery spending the extra few bucks a dozen. I will be back for my sons baptism and 1^st Birthday Party cakes. :-)

This bakery is excellent! The cookies cupcakes and regular cakes are all delicious. I got a cake for my son birthday and everyone was asking me where I bought it. The prices are more expensive but you get what you pay for

We got our daughter’s baptism cake from here with nutella and bavarian crème filling, and it was phenomenal. People kept coming up to me at the party, telling me its one of the best cakes they have had. The only small issue with the cake was the writing did not look very professional, but the flowers and other décor was very nice.
In addition, we ordered mini cupcakes and cake pops. The mini cupcakes were a huge hit with the children. I loved them– I had the mini hostess cupcake, which was amazing, so good. I could eat 100 of them.
The cake pops were the favors. There was a small issue when I went to pick them up and the service was great. They corrected the cake pops and delivered them to our event, which I thought was really outstanding customer service. The only small issue I observed, was that the top of the cake pops were flattened and the cake part is visible, but I guess that is to see what flavor pop it is.
A friend of mine, who is somewhat of a cake pop connoisseur, told me that she had never had a cake pop like this, and it was by far, the best one she has ever had, which really says a lot.
Overall, our experience w NY Cupcakery was A+ and we will definitely frequent this cakery again.

They just did a cake and specialty cupcakes for my husbands 40^th bday party. They did a great job. It was almost exactly what we had discussed. The cupcakes looked amazing. Everyone said that everything tasted great as well (I only tasted the cake). Would def use them again. I did speak to them on the phone but also followed up in person and confirmed via email. I would suggest that everything you want is specifically written into the order.
I tried to post the pics, but it wouldn’t cut and paster– sorry!

My sister recommended this place to me for my husband’s birthday cake and I have to say everyone was amazed how delicious and gorgeous it looked. We had a custom design (in the shape of NY Nets basketball) and it turned out perfect. I also ordered matching cupcakes in different flavors and they were equally as delicious– even a few days later they tasted the same. The cake and cupcakes were so moist, which is especially hard to do with red velvet since it can get dry. Loved it! Prices are great as well! If you book them, I would recommend to do it in person or follow up a few times. I had to call them a couple of times about my order and I’m glad I did since they didn’t have my order scheduled for delivery as originally agreed. I will definitely use them again and recommend to others.

This place is awesome! The cupcakes are fresh and delicious! Way better than crumbs! They made a beautiful cake for my daughters 1^st bday! And they were soooo fair with the pricing! The cake was amazing and absolutely delicious! Thank you guys so much! Will def be back for another cake in April! Best buttercream ever. You guys are awesome! Sad that people leave stupid reviews! I’ve been to your place many times and the cupcakes and cookies are moist, fresh and Incredible! :) I posted a pic of the cake! Thanks again!!!

I’m SURE you know that these kinda places are very EXPENSIVE! lots of «show» and little else.

I WILL NEVER EVER ORDER ANYTHING FROM HER AGAIN!!!
I threw my MIL a surprise 65^th bday party in Atlantic beach. I live on the north shore and was afraid to order the cake by me for fear that I knew it needed to travel well over an hour to get to the party. So someone told me about NY Cupcakery. I called and ordered a two tier cake for 50 ppl. Over the course of the planning I spoke to the same person there several times and we went over the exact design that I wanted. I even sent some pictures of cakes I liked. I was very specific!!!
They gave me a big quote. I knew it was a TON of money but I felt that I was going to blown away w/​the end result so I ordered it anyways.
Well yesterday was the party and I can’t begin to express how disappointed and angry I am! The cake was huge — could have feed over 150 ppl — and so amateurish — there was no attention to detail at all!!! It was plain and empty. SO NOT WORTH WHAT THEY CHARGED ME! What happened to all the details we some about?
Ive ordered several specialty cakes before and I just love the reaction guests have to an amazing cake. But guess what? Not one person said anything about this cake that I spent a ridiculous amount of money on!!!
There are way too many amazing cake people around. Call Taste in Woodbury, Sweets by Jennie in Plainview, Dortinos in Levittown but DO NOT Order a specialty cake from these people!!! I know I never will again.
The party was Sat. I called immediately to express my disappointment and request a phone call in return. Today is Thursday and I still have not gotten a phone call about my complaint. I own a biz as well and that’s just awful customer service!

What talent they have! Visited twice this weekend to pick up 2 custom cakes for family events and I was definitely jazzed. First cake was a stack of books and not only was it gorgeous, it was delicious! I believe it was chocolate and yellow cake with chocolate buttercream in the center (and fondant décor for the books). What a perfect blend of flavors! I did not place the order for the cake and I did hear someone say that it did not look exactly as the example picture had shown, but I thought it was really excellent. Second cake was a game of thrones themed cake with a peanut butter filling. Did not eat this one but it was also really well crafted, and I heard it was also delicious. Because I was only picking up the cake for someone else, I am not aware of pricing but I imagine that it was very expensive considering the talent and work put into those cakes.
While picking up the cakes, I could not help but buy myself a cupcake. Picked a yellow batter cake with chocolate frosting and m&m topping. Yum! Surprised that the other reviewers thought their cupcakes were dry because I definitely disagree — I thought it was well made. Sampled a salted caramel mini cupcake the previous day and was not as impressed with the flavor but it was moist. Definitely returning here for a cupcake and I recommend others give it a try. Better than Crumbs Bakeshop! (Sorry, Crumbs)
Impressed that they helped us bring the first cake to the car. We also had to sign a waiver for this one to understand that a cake of that size and shape could give problems during transportation if it is not held carefully and protected. Of course, nothing happened to the cake as it was made sturdy and I held it carefully. The bakery itself is very small and barely any walking room but it is nicely decorated and clean. The staff was very nice. The parking lot is very small and tight. Location is easy to find, right on Merrick road.
Try this place out, especially if you’re looking for a custom cake. I think you’ll love it!

Its a shame that they don’t know how to make the cake that you ask them to. I had a cake made for my daughters communion, and we wont over the design a few times. I picked it up and it was nothing like I had asked or hoped for.
Time was tight with no time to repair it, I left unhappy with the cake.
although it was very tasty and fresh, the minis that they had in the case looked as if they were going to fall apart.

Wow I can not believe all these great reviews! Was I there on a bad day.
I bought and assortment of 12 mini cupcakes, and 1 regular size cupcake.
The 1 regular size cupcake was the rainbow cookie one. It was so dry that I cut it open, at the inside of the jelly, and then threw it out. It was actually horrible and did not even taste like a rainbow cookie. Just plain bad.
As for the little ones. I think the flavors were there, but they were just so incredibly dry. Seriously some of them were so gross and dry I needed so much water to get it down. There was like one cupcake I remember that was awesome. I think it was the cookie dough one. It was very moist and the icing was yummy. I remember I was shocked this one was in the bunch because it was so different from the others…
I am sad this place was not good and confused by the other reviews.

Four stars for Yum! Presentation is a 5 star! People are super and even offered to switch out the icing… said it would just take a sec. but it wouldn’t have been chocolate. If they had more cream cheese based icings it would be a 5 all around. (not a butter cream fan/​hydrogonateds) lol I brought a few minis home, and the chocolate cherry went over huge. Decorating is awesome.