Best One Home Appliance

Kim is amazing. I had a fridge emergency and he made the time to get me back up and running before all my food spoiled. He worked past 7pm to get it done. He is professional and polite. A joy to work with. Very reasonable prices too. While I can’t say I look forward to my next appliance snafu, I’m really glad I have someone excellent to call when it inevitably happens.

Kim responded quickly to my call, fixed my fridge leak efficiently. He was polite and worked quickly, and his fee was very reasonable. I’d call him again and recommend him highly.

Problem with 15 yr old washing machine. Kim could come in 2 days. Prompt, phoned prior to arriving. Super knowledgeable, great communication skills and he quickly diagnosed a drum seal issue. My manufacturer no longer makes just the seal for this model (would have to buy a whole new drum), so Kim recommended not repairing, as a new drum and labor would be close to the cost of a new machine. Not used to such honesty, nor the reasonable price for a 45 minute house call visit. Thank you!

Wow, Kim new exactly what was wrong with my refrigerator just by talking over the phone. Walked me through how to fix it myself in just a few minutes. Good man. Good man.

Kim was a great help and very professional. Knowledgeable, identified the issue with our Bosch range-​oven. Timely, responsive, and reasonable price. Thanks! Highly recommended.

If you use this company, make sure that everything is working perfectly before you pay! He does not return calls if followup repair is needed. A couple of other reviews mention this too, but due to several other good reviews I used this company.
Our refrigerator wasn’t able to keep things cold. Kim diagnosed it to a faulty compressor. He replaced it for around $ 700 parts and labor. It has been working fine since then.
Our stove had ignition problems. He diagnosed it to faulty knobs /​switches. He ordered parts and replaced them for around $ 350 parts and labor. These knobs have an intermittent mode for simmer. We didn’t check this simmer mode before we paid. Looks like he didn’t test it either after replacing the parts. Later we realized that the simmer mode was not working correctly. He returned once more and said that he will order new parts for it. That was the end of his communication. It has been several months and he does not pick up the phone or respond to voice mail anymore.
After spending over $ 1000 total with him, he won’t return to take care of a problem with the new parts he replaced!

My mother has been using Best One Appliance service for several years at her rental properties. Kim has been really great. He has fixed many different appliances, he charges a reasonable rate and he has always shown up when he says he will be there. Very good service and he knows about most appliances. Very satisfied with his work. When Mom is happy, everyone is happy :)

Kim is great! He installed our dishwasher a few years ago and was very professional and quick. He also has very reasonable rates. I look forward to using him again to install the rest of our appliances!

Kim came out to check my washing machine, but the problem was in the drain in the wall, so while he was at my place, he taught me how to do all the ugly maintenance on the washing machine… by doing it for me. Really patient, gave me the confidence to do it myself the next time.
Then, since he was here, I had him look at our fridge and dishwasher, and he is ordering some stupid little parts for both that I’ve lost or broken over the years.
No hard sell, happy to help. Punctual. Kind. Respectful.
What’s not to love?

Kim is great — we have used him for years for all of our appliance repairs. He is friendly, knowledgable, and reasonable. Just what you want in an appliance repair person, but for some reason seems hard to find.
My fridge stopped working last night, and I called Kim this morning. He was at the house in less than two hours, diagnosed the problem immediately, ran back out to get the part, and came back later in the afternoon to install it. So within 24 hrs of the fridge conking out, it’s back up and running. That has NEVER happened with the extended warranty companies!
Kim will continue to be our first and only call when we need an appliance fixed. He has become friends with us over the years (which doesn’t speak well to the reliability of today’s appliances, does it???), so it’s always great to see him when he’s here.

Kim came over to fix our dryer and was very friendly and fair with his prices. He did a great job

I was really excited to call this repair company after reading all the glowing reviews from Unilocal.and SEVEN weeks later I’m extremely disappointed. Leaving someone hanging without a call back (or text back) sums up my experience, as well as an oven that STILL doesn’t heat up, and has some sort of gas leak. I’ve given up on them for good at this point.
At first, Kim came over and diagnosed my oven problem as a thermostat issue. Once he left, my oven was working again– I really thought he ‘magically’ fixed it but about a month later the oven stopped heating up completely. I went back to the original quote he gave me for parts/​labor (On July 1^st) and emailed him to ask if he can order the parts. It took about 3 – 4 weeks to get the part in and schedule a visit. I figured, this was my fault. I should’ve just believed the guy and ordered it when he quoted me back in June! But. upon coming back he said it was a gas leak or some other problem and that he would need someone else to come and help with pulling the range out. Ok, that’s fine, let’s get another person in here and help fix this problem… only problem is, he was never available to come back and help me fix my oven. I call about rescheduling and from what I understood he said the following week. The next week goes by and no call. no visit… I give him an extra week… I call, no answer and leave a vm. No call back. Okay, i say. I’ll give him ONE MORE WEEK… i should’ve known better, but for good measure I text him one last time to see if he maybe he’ll respond (he had been good about text messages in the past) but to no avail.
I think I got the hint– he’s not coming back and I may have to start a school year (which is starting in 9 days) without a working oven if I wait on him. Not happening! My son will have freshly baked cookies after his first day of Kindergarten!!! I’m going with someone else…

I had trouble with my Amana bottom-​freezer fridge. I had repairmen from two other businesses out to try to fix the fridge. They both failed. I finally was lucky enough to call Best One Home Appliance. Kim came out and found the real problem within two minutes. He fixed it in about 15 minutes. The cost was more than reasonable and Kim was friendly and professional. I highly recommend Best One!

I’ve had Kim work on a few repairs around the house — washer and dryer, oven, etc. Some things he was able to fix, while others he told us were un-​fixable and needed to be replaced. In the cases where things could not be repaired, he did not charge us for his time in coming over and determining the issues, which was nice.
Some of the others reviews mention that he can be hard to reach at times. It is a one-​man company, so if he’s busy or out of town, it might take longer for him to return a call. For real emergency situations, it might be faster to contact a company that specializes in emergency service. Otherwise, for regular repair work, Kim’s service and prices are excellent.

Made the BEST of the worst. You know, when the ice is melting in the freezer and all the meat ($$$$) you just bought from Costco isn’t freezing. .. the day before you’re giving a dinner party for eight!
Thank God for Unilocal and thank God for Kim Nelson. I called him based on the reviews, he came to our home WITHIN TWO HOURS, gave the refrigerator a freon charge, and then ordered the parts for the permanent fix.
The dinner party was a success. Two weeks later, the fridge was still cold, Kim called to schedule the repair, reduced the price on the parts b/​c they cost a bit more than his estimate — when does that happen?
Kim is polite, efficient and trustworthy. I hope nothing else breaks, but when it does, I know whom to call.

I thought I was going to have to replace my GE fridge but somehow they brought it back to life and stop the leak. If I get a few more years out of it, I’ll be happy. Good investment and good service.

My wife and I had an exceptional experience with the tech that came out several times from Best One for a variety of appliance issues (refrigerator, dishwasher and washer/​dryer). I wish I could remember the fellow’s name but he was african american, about 50, 5’10 ish, super polite and incredible knowledgeable on all things home appliance. His signature is impossible to read — sorry!
The work was done exactly on time and as promised. Appointment was made and he came literally on the dot on all three visits to our house.
Refrigerator fixed on visit one with parts on his truck.
He diagnosed dishwasher problem and needed to order a part which he brought back two days later and fixed in less than an hour.
Visit three was a bit more complicated and very very expensive. If I could give Best One a 6 star I would only because after several hours and several hundreds of dollars of repairs, the washer eventually failed again. He came back on visit #4, said he found a new problem, and that «honestly, you are better off purchasing a new one from Home Depot or Sears than me putting in $ 500 more into this machine. If you do that, I will reimburse you the parts and costs of my last trip since it did not fix the problem».
Literally, his visit #3 check with parts came to my house 2 days later. I am floored. An honest, hard working, straight talking repair person.
I could not have been happier with this company and its attitude/​ability.
Highly recommend.

I can’t believe I have not written a review for Kim Nelson of Best One Home Appliance before now. Over the years he’s fixed our oven, microwave, washer and dryer, and in some instances, on numerous occasions. What can I say, our appliances are getting older, but he keeps them hobbling longer.
Kim originally came to us through another appliance repair company. The problem at that time was our oven door would not close properly. The original guy could not fix it. Since he could not repair it he said he knew of someone who would — and voila, Kim! I recall, Kim walked in, inserted two blocks in the door i.e. he figured out a workaround and he walked out ten minutes later. This was easily five years ago. Oven has been great ever since.
Kim has come over so many times, he’s almost a part of the family! He’s honest, respectful of your home (he puts on painter’s booties), he’s delightful to chat to, competent and his prices are fair. We’ve had instances where parts have failed before they should have (Kim is not responsible for faulty parts), and he will waive the cost of the part when he recognizes it stopped working before it should have.
I would not hesitate to recommend Kim!

Since my first review, Kim has been at our house multiple times to repair our kitchen appliances. He continues to be reliable and capable. What a relief to know that I have someone I can rely on!

I had the worst experience with Kim — he is unprofessional. incompetent and uncaring.
When in a few days after his «repairs» my refrigerator broke again, and I asked him to come back and honor the 30-​day work guarantee, he showed up at my house about 3 hrs late, promised to come back the next day to fix still broken refrigerator, and disappeared. I had to use my friend’s phones because he was simply avoiding my phone calls.
STAY AWAY FROM THIS GUY!!!