Cleaners and Tailoring

I have never gotten anything altered here, so can’t comment on that, but the drycleaning/​laundry has also been quite good and affordable. I’ve also brought in an area rug and have gotten in cleaned within a week (I don’t remember the price, but it was very reasonable). I’m a bit shocked at the bad reviews for customer service — the woman who works there has always been very nice and hospitable to me.

Big mistake coming here. These ladies must think white people are purdy stoopid. I dropped off a jacket for a rip repair. I specifically asked if it could fixed. «Oh no pobbem no pobbem!» So I show up to pick it up and the repair looks like a seagull took a giant shit on it. The jacket is green and the repair is white.
Another lady proceeds to tell me that it actually looks good because young people like this style (the shit on the sleeve look). No joke. They actually tried to convince me that it looked cool. So I said, «I’m 36 not 15 and this jacket is going in the garbage.» So she says, «why you say? My husband wear this style too and he your age.» No joke — I could not believe what I was hearing.
Of course they charged me. And because I have too much dignity to waste my time haggling with these two jackasses, I paid and left.
I cannot believe these dip-​shits. They tried to convince me that what I thought was crap work was in fact a good repair job. But if it wasn’t, then at least it was a cool look. Wow!

I’ve been taking my premium denim here for well over 2 years now. The work has been 3.5 — 4 star, and I have not had much to complain about… until the last 2 times I’ve been here.
Each time I bring anything in, I try the items on, and let the owner pin the items to ensure that the length meets my satisfaction.
Last month, I brought in a pair of jeans and followed the same routine. I picked up the jeans the following week, didn’t bother to look at the length since had not had any previous issues… it was when i was ready to put them away that I realized they were at least 2 inches too long. I called them the next day, and no apology… i was just asked to bring them in. She fixed them in the 5 day normal timeframe that she gets all others done… i figured since it was her mistake that she would get it done quicker, but apparently no.
Earlier this month, I brought 3 dresses in. 2 to get shortened, and 1 to get fixed because the bottom tore. The 2 to get shortened, I tried on shoes and everything, to ensure the correct length.
I picked them up and found out later that night, 1 of the 2 that i had tried on, was again TWO INCHES TOO LONG!!! Even worse, I was leaving for LA the next day to attend a wedding, and I was to wear that dress. My mother-​in-​law had to temporarily fix the hem, in order for me to wear the dress.
I called the woman the next day and again, no apology… she just said bring it in. I brought it in the following week when i was back from LA and i had asked if someone new was hemming the items. she said no… then she said I probably used shoes that were too short… implying that it was MY FAULT!!! I told her the shoes I used were the exact same height as the pair I wore when she pinned the dress up. she just gave me a weird look like I was lying.
what happened to the customer is always right?! ugh. never, ever, EVER going back to her again!

New owners and a new name. This place used to be called «Major Cleaners.» Now it’s under new ownership as of about a month ago.
Major Cleaners was my new favorite place to bring my *special* jeans for hemming — at a fabulous price of $ 10 (original hem). Now, the prices have gone up to $ 12 — but it wasn’t the price bump I was scared about it, it was the quality. Would the hemming be good enough or would I have to set out and find another place?
Here’s the verdict:
— the hemming is still good (they send it out which may account for the price increase)
— it takes longer to get back (before, I could get my jeans back in a few days, now it’s a week — try to negotiate if you want)
So, for now, I’m still on board.