Edible Arrangements

I had to order a last minute gift and contacted the store directly. They were really helpful. I ordered in the am and had the basket delivered the same day. I would definitely recommend this store. Good Job.

I’ve never had a worse experience at an Edible Arrangements store. I ordered an anniversary gift for my husband and was charged $ 14 for it to be delivered to his work place. They never delivered it on our anniversary. When I asked my husband about it, he said that he didn’t get any call on his work or cell number. I called the store and they refused to refund the delivery charges, saying that they attempted delivery and no one was available. It is a 1000 person company, so really… no one was available at the front desk? Very upset that my anniversary surprise was ruined, and they don’t even stand by the big brand name!
Update–
The manager Justin called me to discuss this, and told me that they do not refund delivery charges, because they wasted all this time and effort to deliver my gift and I should have known that my husband was not available (which he was). He repeatedly told me how they had wasted so much money and time on my order and how this has been a big loss for them, and how they typically should have charged me twice for delivery!
He also said that I should have specified the delivery time in the instructions, which I had done. I told him that and he said that he didn’t see it on my order, so what I was saying was not true. I had to call the company and ask for a copy as proof!
Finally, I told Justin that the lady I spoke with had actually asked if I still want the gift delivered, and when I asked her what would happen to the charges if I chose to not have the gift delivered, and the lady said — You will still be charged for it! So of course I asked to have it delivered (next day). When he heard this, he did agree to refund the delivery charges. This has been a terrible experience! I don’t think I’ve ever been spoken to like this by anyone. worse than my worst customer service experience to date!

During Administrative Day I tried ordering 10 edible arrangement from the SAN MATEO branch and it took them more than an hour to get my order to which all 10 was the same and to be delivered at the same place. The person taking the order for some reason may have a hearing problem that I have to repeat and spell all every name and word I say. Then I got transferred to another person who said she was the manager to talk about delivery to which she said they can not commit to the delivery time and stated if we can’t delivery it tomorrow they will give me a refund. So after everything was finalized they had a problem with my payment stating it would not take my card! At that point I said Forget it!!!
I called BELMONT BRANCH and spoke with Iiesha. She was very pleasant and took my order without a problem. Confirmed with her manager Justin who said will try their best for early delivery and process my payment with the same card I tried using with the San Mateo Branch without any problem. Got a call in the morning stating my orders is being delivered early as requested.
I highly recommend to CLOSE San Mateo branch or rehire another staff.
Thank you Iiesha and Justin of BELMONT BRANCH!

No problems here. Ordered a box of dipped fruit to send to a friend who just had to put her dog down and it arrived within 2 hours of me ordering it and it looks great.

My third time ordering from this location. Great service and arrange beautifully every single time like what I see online.

do not order nothing from this store or the one in san mateo on norfolk!!!
i should have read the reviews first

Embarrassed me — terrible customer service. Ordered on Sunday to be delivered Wed Dec 24 — said they tried to deliver, said they called (I have no call on my cell phone which is the number I provided — nor did my sister on her cell phone, the only 2 numbers provided). Christmas Day I did not hear from my Mom and Sister — fumbled around the Edible Fruit website and found a tracking site, typed in the order number — no tracking info was to be found. Stumbled around further finally found a way to submit a complaint /​concern — entered in phone, email (2x)… Did not get any response — Finally called, got the whatever BS run-​around. They did not give any kind of sincere apology, offer any kind of correction… — I had to ask for a refund, was told we can give you a refund if you want? seriously — Christmas only comes once a year, people only gather for a get together on one day — Do not risk anything that would be important to you with these people — I can see I am not alone! Should have read the reviews first **** Update, after talking with my mom & sister, there was someone there virtually all day — further there is a barking dog in the house, hard to miss any knocking. No one can understand this, and challenge the insinuation there was an attempted delivery

If I can give NO star, for sure I will!!! Here’s what happen:
This is the first time I order edible arrangements for my boyfriend birthday which was yesterday. I sent in the order at 11am and expected to send the same business day. Around 4pm, they called me and left me a voicemail saying that they couldn’t deliver since they were too busy. I was at work and couldn’t pick up the call, so they called my boyfriend and let him know about this which doesn’t make sence since this is a surprise gift for him. I called back around 4:30pm, the lady told me that they were extremely busy and couldn’t send the same day, they will send the next day morning. I was so upset since there is not point to send him a gift after his birthday!!! The lady was nice and said that they will send another gift box as a accomplimentary. Since she appologized and nice, so I didn’t cancel the order. BUT end up the deliver was late this morning and they didn’t send another box to him as PROMISED!!!
This is a very bad experience and I will DEFINITELY not gonna choose Edible Arrangements and will not recommand to any of my friends!!!

My sister-​in-​law ordered a fruit arrangement a few weeks ago and it was for a funeral reception. She told the people at Edible Arrangements that that’s what it was for and the place where the funeral reception was is only TWO BLOCKS from their store. She BEGGED them to get the arrangement there before 2:00 — especially since they were just two blocks away — and the driver didn’t show up until almost 9:00 at NIGHT. What do you do with a bouquet of fruit (that won’t really fit in the refrigerator). The customer service was awful, too, because she tried to at least get them to apologize and they refused to. They are unprofessional and the fruit (that was delivered at night) didn’t last through the rest of the day. Waste of money. Waste of time (ordering and calling several times the day of). Very bad review.

i’ve sent edible arrangements to several people before… and if this is how it turned out i’m super embarrassed.
while i was happy my bf was thoughtful, he was really unhappy and here’s why…
–some of the fruit had was starting to grow mold on it… the fuzzy white kind (he has a picture of one of the strawberries that he will probably upload later); the pineapples looked old.
–the fruit arrived WARM and you could see the condensation (little water droplets) inside the plastic.
–they sent happy birthday balloons even though that wasn’t the right order (not for birthday).
–he booked over a month in advance and somehow the order was missed and delivered many hours late.
–horribly packaged… looks like someone did it at their house and not a store? the balloons were scotch taped to pieces of short string which were then tied to multiple longer pieces of string which were knotted around the wrapped gift in a way where it could not be opened? it was really peculiar.
i’m personally never ordering from edible arrangements ever again.

Fruit was fresh, but the arrangement was small in size for the price. On top of that, I order a martini glass base but found out after it was delivered that the glass was actually made of cheap plastic. While my daughter enjoyed the birthday treat, I was very disappointed in the value for what I paid.

Not satisfied with the service at all! I placed an order yesterday to surprise my boyfriend and was unable to be delivered. He received multiple calls to attempt delivery, but for whatever reason, they failed! They said they would arrive between a certain time and didn’t bother to call they wouldn’t show up. I called today to follow up and had the same issue. Luckily, I’m getting a full refund… management discretion.

My first thought of this place, is that it would be to expensive; my mind was changed after the first order which was the chocolate covered strawberries and apples. They were so good and of good size. My wife loved them. So you know I will be back.

I ordered an arrangement for my friend’s birthday yesterday and found out several hours later that my friend would be leaving work early today (which is her birthday) at 2.
I called them frantically at 9 this morning explaining my situation and the woman on the phone told me they would try their best to have it delivered by 1pm. My friend got it before 1 and she loves it!

the arrangement never made it on mothers’ day, we called nobody answer and voice mail full.
Next day Monday morning I called but was left on hold for 10 minutes. Called them again, put on hold, call again and I told them not to put me on hold. I explained a female person what had happen, I wanted to make sure we got our money back. The woman said you will get the delivery today, I said unfortunately the party is over my mother left and there is not need for the arrangement. She said barely ok and hang up. Around 6:30pm the arrangement arrived at my home, we told the poor delivery person that we expected this a day before and that we had called the office in the morning to make sure they gave us a reimbursement now we do not even know if we will get our money back. Poor really poor customer service.

So, I admit… my room mate is funny. She ordered from Edible arrangements last week to have her dog send her something on Mothers Day. Mothers Day was two days ago and the stuff just got here this afternoon (Tuesday 5÷13÷2014) with a card on it saying «Deliver Sunday 5÷11÷2014» all high lighted in purple. Wow. If I were dating a chick I would never use this place. I wouldn’t even pretend to be my dog and have something sent to myself.

Do not use this store if you expect to get your gift delivered on time. Not only do they lack time management, they also lack the customer service to at least apologize for it.
I attempted to buy my mother a box of strawberries for Mother’s Day from this location. I was told they would be delivered to her business before 5pm. At 3pm, she still hadn’t gotten anything. I called the store and they told me it was on route. So she waited. At 4:45pm, I called again and they assured me still it would be delivered before 5pm. Finally at 5:30pm, after calling again they told me the driver hadn’t left until 4:50pm. I told her I was shocked considering I was told before it had left at 3pm. Whoever was on the phone told me «oh well, nothing I can do» and hung up. Only after calling back and requesting a manager did they offer to deliver it to my house. Except now it might not come until 8pm.
Bottom line, don’t use this store. Find another one or you will have wasted your time.

I apologize in advance, as this is a long review…
My fiancé purchased a box of dipped strawberries to be delivered to me on Valentine’s Day.
All day, he texted me asking if I had received anything and I kept telling him no. By 4pm, I call customer service to find out what was going on. After being on hold for about 15-​mins, the woman I spoke with told me that they have until 5pm to deliver to business locations, but to call the store to get more detailed information. Fine. I call the store, and it goes straight to voicemail. I literally tried to call for 20-​minutes straight, and there was no answer. I left work at 4:45 and asked reception to put the strawberries in the refrigerator if they ever showed up, and I’d get them next week.
Come Tuesday, I find that they never came. I call the store, and speak with a representative and explain my situation. She apologizes and asks if they can send an upgraded order on that day. I said no, we would just prefer to get a refund. So she tells me that the manager is the only person who can give the refund and puts me on hold. 20 minutes later, I’m still on hold, so I hang up and call back. Straight to voicemail. Five minutes later, I try again, and the manager answers, but she is on the phone helping a customer with a sale, so she asks me to call back in 20-​minutes. I said no, and ask her to call me after she is finished with the customer. She says she is sorry and that she will call me back…
By 1:30pm, I still haven’t heard anything, so I call the store back and the employee indicates that the manager has been locked up in her office busy all day. Well… I was expecting her call at 11am, so I’m frustrated at this point. The employee offers to take my name and number down, and I said no… the manager has my name and number, so she needs to call me ASAP. After not hearing back by 2:30pm I call the customer service number, and I’m on hold for 30 freaking minutes. Finally, I get ahold of someone and they put in a case so there is an «official record» that the refund needs to be processed by the store. Well, 3 hours later the manager calls me at 5:30pm, apologizing and saying she didn’t forget about me, but she was busy with this that and the other, but she finally processes my refund (so she says). I’ll have to double-​check next week that I actually do get my money back.
I can empathize with being busy, and it sounds like I’m not the only person who didn’t receive their order on Valentine’s Day, but it was such a hassle that was a complete waste of my day for something that took only a couple of minutes.
We had ordered with Edible Arrangements before, and quite honestly, I’d say that the customer service from Edible Arrangements as a whole… not just this store… is just poor in general. We will definitely spend the extra money to get our dipped from Godiva or anywhere else moving forward.

RAHUL D. — I agree — If I could give this place ZERO or negative stars, I would!
Yesterday was the most horrible Valentine’s Day I’ve had to experience, thanks to this Edible Arrangements location!
My boyfriend Alex wanted to surprise me with something special on Valentine’s Day, so he decided to place an order with this Edible Arrangements location & have goodies delivered to my work. (Stanford’s Outpatient center)
One very sweet lady, by the name of Ann, that works at the Guest Services desk @ Stanford called my desk yesterday morning, and told me I had a package waiting for me. (I already kinda knew what to expect) I head down to the guest services desk and am handed a red box of chocolate covered strawberries. I’m thinking to myself, «Oh, nice… Chocolate covered strawberries. That’s all alex got me? «(Haha hey, I’m being honest!) Appreciative that I even got something, I decide to call Alex & thank him for the gift. I told him, «Thanks hunny for the strawberries! I can’t wait to eat them!» And he asks me, «What about the other bouquet of fruit, flowers & balloons? Did you not receive them?» I tell him no & walk back to the guest services desk to ask Ann if anything else was delivered. Ann then tells me Edible Arrangements has been in & out all morning long dropping off packages, but it was just that 1 box of strawberries that was left for me. Meanwhile, Alex is still on the phone with me very upset stating that he spent more than $ 100 in gifts and wants to know what happened to the rest. I tell both Ann & Alex that I have to return to work and that we’ll eventually figure it out. Ann & Alex both told me that they’ll go ahead and try to get though to someone from Edible Arrangements to find out where the rest of the order went.
All morning & afternoon long, BOTH Alex and Ann called Edible Arrangements at least 20+ times trying to get through to someone but the phone lines kept staying busy (go figure –it’s their busiest day of the year) Finally, Ann was able to get through to someone only to be put on hold for 27 minutes and then have someone hang up on her. She calls again & is able to speak to a supervisor who apologizes about the situation & tells her they’ll look into it and get back to her within the next couple hours.
3:30pm comes by and both Ann & I are ready to go home for the day. She calls my desk extension and even emails me to ask if I received anything yet or heard back from Edible arrangements. I tell her NO.
Ann then starts apologizing about the situation & I tell her she shouldn’t be & that Edible Arrangements should! She tells me, «I’m just so sorry about the situation. I feel bad for Alex and I feel bad that the both of you had to go through this.» — see what I mean, when I tell you how very sweet she is! (And she doesn’t even work for Edible Arrangements)
4:00pm comes by and I head home with JUST my box of chocolate covered strawberries. Everything else Alex had ordered me was never seen or «found».
The very next morning (2÷15÷14 TODAY) I get a phone call from a girl that works at Edible Arrangements, and she asks me «Hi, Katherine. We have your order. Where would you like for us to deliver it to?» I’m like are you fcking kidding me?! I tell her, «IT’S NOT VALENTINE’S DAY. I DON’T WANT ANYTHING ANYMORE. TODAY IS FEBRUARY 15TH, NOT VALENTINE’S DAY. YOUR LOCATION MADE OUR VALENTINE’S DAY NOTHING BUT A COMPLETE HEADACHE FOR ME, MY BOYFRIEND, & THE GUEST SERVICES REP THAT WORKS @ STANFORD! ALEX DESERVES A FULL REFUND ON EVERYTHING INCLUDING THE STRAWBERRIES!!!»
She then starts apologizing and tells me that she was never aware of what had happened & that she’s only the person in charge of making follow up phone calls. I tell her I’m not mad at HER but mad about what had happened & how Edible Arrangements never followed up with us yesterday. She then tells me that in the notes she sees in their system, «The order was not delivered because the recipient was unavailable. «
Are you fcking kidding me?! (AGAIN!)
I then start laughing and become even more upset yelling «HOW THE HELL DOES THAT MAKE SENSE?!» I GOT THE STRAWBERRIES, YET I WAS UNAVAILABLE FOR THE REST?! WHO ARE YOU TRYING TO FOOL?! JUST ADMIT THAT YOUR COMPANY SCREWED UP & LOST MY ORDER OR HAD IT ACCIDENTALLY SEPARATED!» She then tells me, «Again, I’m so sorry, I’m just going based off the notes.»
I tell the girl that I had to go (they’ve already wasted enough of our time) and get my day started so she should be contacting Alex because he’s the one who made the order and paid $ 100+. She told me she’ll go ahead and give him a call.
It’s 4:00pm now & Alex has still NOT heard from anyone.
FCK YOU EDIBLE ARRANGEMENTS.

If I could, I would give them ZERO stars!
****DO NOT GO HERE UNLESS YOU WANT BAD SERVICE OR A HORRIFIC TIME TRYING TO GET YOUR GIFT!!!*****
Today is Valentines day and they dropped the ball and then tried to tell me that it was my fault.
I placed an order on Wednesday, February 12, 2014. It was suppose to be delivered on Thursday the 14^th, since the 15^th was sold out. I woke up on the 15^th to make sure all the orders I had placed were delivered. I noticed this particular order had been «Cancelled». I contacted the store in which i placed the order online with store #1178 in San Mateo. However to find out that they had switched my order over to store #286 in Belmont. While still speaking with the store manager named Velma, she said she would take care of it and even upgrade me to a Large since it had been «cancelled». She told me she would give me a call once the package was delivered. About 5 minutes later i received a call back from her saying that she spoke to the manager at the Belmont store and that the package had been delivered on Thursday. The same time they sent me a invoice that had the 15^th as the date, but the delivery on the 14^th with a new tracking number. I explained to the lady that it now seemed fishy that the package was delivered but the tracking showed it was «cancelled». I went ahead and contacted the recipient and gave away the anticipation of the surprise. The recipient told me that she never received the edible arrangement. I then tried to call the Belmont store to speak to the manager, except the phone kept ringing and eventually placed me in there system. After 44 minutes being on hold, someone picked up the phone and disconnected it. I tried to call back right away but the phone line was busy and kept being busy for the next 4 hours. I then contacted the San Mateo store again and was told that it was delivered at noon on Thursday, and that the store manager at Belmont named Valerie would be calling me to address all this. That didn’t make any sense when the delivery driver called me at Noon on Thursday to let me know that the contact number for the recipient wasn’t working and if there was any other contact information or when they would be home. I told the driver that NO ONE will be home until after 3pm. He said he would make sure to deliver after that time. He even called me at 3:23pm to ask where exactly the apartment was in the apartments because he was not able to locate it. I kept trying to get a hold of valerie but she would not contact me, but instead contact the other store manager to refer information over. After 4 hours of trying to contact Valerie at the belmont store, I gave up and called Corporate. They then took down my complaint but told me there was nothing they could do since these are all owned independently as franchises. They said they would place the complaint in and that the store could go ahead and issue me the refund or would be calling me to settle the complaint which has not happened.
BOTTOM LINE: DO NOT BUY HERE. THIS WAS A WASTE OF MY TIME FROM START TO FINISH AND I WILL MOST LIKELY HAVE TO DEAL WITH MY CREDIT CARD COMPANY ANYWAYS TO GET THE CASH BACK!!!