Jim Walters Construction

We selected Jim Walters Construction for our complete kitchen and family room remodel. Jim was the first contractor I met with, and while I felt he was a strong match for our needs, I felt compelled to interview others before making a decision. After 3 months of interviewing other contractors, I became more and more confident Jim was the right fit for us. He was punctual and the most responsive, thoroughly discussed our needs and shared ideas, provided a complete and comprehensive proposal, addressed all questions, and was very knowledgeable and realistic about the process and project.
Once we started, I was exceptionally pleased with the caliber of his staff. Our project managers were responsive (email, phone and text), approachable, knowledgeable, and very focused on our client satisfaction. This was a great surprise to me as I had not met them in the selection process. They became my critical resources during our project. The specialists who were part of his staff were extremely pleasant. I never once was concerned about any of them working in our home while we were not there. We have an older dog and they all were very accommodating to her. They worked very hard at allowing our life to «continue as normal» during the project. They cleaned up their workspace completely at the end of each day.
In comparison to most remodel projects I’ve heard about, ours was exceptionally smooth, on target and within our budget range — there were no major budgetary surprises or hiccups once we started. While his pricing was not the lowest, paying more of a premium resulted in more of a premium experience. The end result is what we were expecting and Jim’s team jumped through hoops to make sure we were able to host holiday gatherings.
Since the completion of the project, I’ve been contacted by the project manager to see if we had any concerns or required follow-​ups. I have no concern that they will address and fix anything that might come up or need attention.

I have had so many bad experiences with contractors and I am happy to report i have finally found one with integrity. Jim Walters has made my house gorgeous. He is responsible, affiable and again, (most important to me) integrity. He is the poster child of ‘deliver on time’ with good project management. I don’t think i ever heard the word ‘no’ once b/​c he always found a reasonable ‘work — around.’ The only thing i would say is get in his queue early because he gets very busy; however he always makes time for us. I especially like that he doesn’t gouge the pricing either – very fair.

Jim Walters and his team simply are the best.
Jim remodeled our kitchen, which included moving part of a wall, installing cabinets, granite, appliances etc. He is so experienced, we did not need a designer — he has worked on so many kitchens he was able to give us suggestions and a plan that we love. Jim stopped by every day to review the quality of his team’s work.
Jim also remodeled our daughter’s bathroom and again did a beautiful job. His attention to detail and follow up on every question deserves an A+. In addition Jim built us a beautiful media cabinet, and bookshelves in two bedrooms and a hallway. Jim and his team did a perfect job installing crown moulding, a custom fireplace mantel and installing LED recessed lighting. He also has replaced all the windows and painted the interior of our home.
Jim met with us before each project and could not have been more professional. His bid included an itemized list of each component of the job and the price. He is honest and operates his business with integrity. Each member of his team was hardworking and polite. Every day they cleaned up the area in which they were working. With a family member with severe allergies, his team went the extra mile to eliminate the dust. Every project was completed on time and within the budget. Jim was often onsite, and always available by cell phone.
I can’t speak highly enough about Jim Walters and recommend him without reservation.
Suzanne P.

We’ve been working with Jim Walters’ team on two contracts, one for an extended list of updates to the older home we purchased this year, the other for a very specific project to re-​construct several bathrooms at the same time. We’ve found the attention to detail and quality of work excellent, and the team of workers on Jim’s team are extremely nice and helpful guys (they have helped move heavy packages delivered, are very nice to my dog); (some of the trade subcontractors might be a bit less social, but they’re typically in and out and supervised by JWC staff).
On our remodeling project, we’ve defined the work as we’ve gone along, discussed options with Jim and have issued over 10 Change Orders (COs). I review them carefully and they’ve all been fair. On the very large bathroom project (moving plumbing, walls, windows), we are completely on budget. Where we exceeded or came in less on materials (tile, plumbing fixtures) than the contract allowance, a CO simply adjusted the difference and it’s all netted out to be the original number.
Now that we’re down to minor punch-​list items, some of the things I’ve appreciated most with Jim Walters’ team are:
— Daily check-​in by the project manager, Jesse; frequent stop-​ins by Jessica; Jim comes by as needed, usually in planning stages or when major activities are under way.
— Fast response by email by Jessica any time there are questions — immediate call or text reply in the case of anything that seems significant
— If there are any errors (e.g., paint drips), the team addresses them and corrects them right away, no extra charge
— Team is attentive to detail — checks in with placement of hardware, style of trim, every little detail, including things I didn’t know anything about until they asked
— Recommendations to improve on our original idea, for safety/​code/​aesthetic reasons
We’ve worked with contractors before for minor remodels, hardware floor installation, etc, and have never had such a positive experience, and this is a major project. There have been a few minor hitches, and the price tag is high, but it’s comparable to other high quality contractors who meet/​exceed code and for the quality and thoroughness of the team. When I ask about the schedule, they respond, and while we’re behind the original timeline, but primarily due to materials orders, etc.
Overall, the impression I’m left with is that Jim and his team care about delivering a beautiful renovation and that we’ll be happy in our home. We strongly recommend Jim and will almost certainly be working with him in the future.

I am again compelled to applaud the Jim Walters Construction team. This is one of those rare contracting companies that you do not mind welcoming into your home. The first project Jim’s team did for me was a remodel of the master bathroom in my condo, and it turned out great. What I really appreciated was the time Jim took to understand the project, talk to me about what I wanted and help me understand the options available. He does a great job of making sure he understands what I wanted and telling me what could be done, and he suggested improvements that hadn’t even occurred to me.
Once the work began, the attention to detail when his guys prepared to do the work blew me away. Every square inch of the floor was protected before they brought in a single tool, so I was not worried about my hardwood floor at all. They made good progress and cleaned up after themselves every day. In the end I had a bathroom I really liked.
The most recent project Jim worked on for me was smaller; my dishwasher had stopped working and I wasn’t sure what the problem was. I was worried because the kitchen counter-​top that had been installed after the dishwasher would probably not allow for easy removal of the old machine if it needed replacement. So I called Jim and there was no problem — he figured out how to get it out and directed me to replacement dishwashers that would fit the space. Then his team removed the old machine, installed the new dishwasher (improving the plumbing hookups along the way) and, as always, left the kitchen in immaculate condition. I really appreciated the fact that even though this was a small project the quality of work did not fall off one bit.
Like most of us I look around my house and think about remodeling it. If I am even in a position to update it the way I would like I will be calling Jim Walters to get it done.

We had Jim Walters company rebuilt our garage and had a great experience. Everyone on his team are top notch people. They do great work and our really friendly. The work was so high quality from the planning, permits, removal of the old garage and building of the new. We also requested some additional electrical and painting work that they did for us. When our neighbors came by and saw the completed job, they were so impressed as were we. We would highly recommend Jim and his entire team to anyone who needs construction work done.

If I could give zero stars, this would be it. I feel like I am suffering through an abusive relationship.
We were referred to Jim Walters Construction through my wife’s coworker, and we thoroughly vetted them. We asked for references, we interviewed their references, we inspected their work at previous jobs, thanks to the generosity of their previous clients, and we of course shopped around for different bids. Rob, our project manager, was very accommodating and very friendly. We liked him from the start. He regaled us with stories about how JWC would bend over backwards to rescue missing dogs, replace dented appliances on short notice, and finish a minimum of two weeks ahead of schedule. So, even though they were on the high end of the bids, we happily signed the contract thinking we were in good hands.
Let’s just say, none of that happened. They left our back door open on multiple occasions, allowing our cats to go missing several times. The last time it happened, they said they can’t be held responsible for the cats. They didn’t install a lock on the new deck doors for months. The front door of the house was left unlocked twice. The first time, they broke the key in the lock. They argued that the dents in the dishwasher were part of the design. We had to call the appliance store and the manufacturer to obtain proof that it was not, in fact, part of the design.
They charged us $ 1600 for surface protection – to protect the floor, cabinets, and appliances from the vagaries of construction work. We reminded them several times that we felt that protection was inadequate, and we were rebuffed several times, as it was «not necessary». The cabinets were damaged while the countertops were being installed, the floor has paint drops on it from repainting the door, the dishwasher was dented during floor finishing.
The quality of craftsmanship has been only so-​so. Every contractor that we’ve brought through since, to bid on finishing the painting, repair the damaged cabinets, and other assorted things, whether they are looking at the cabinet installation or the floors, has repeated the same mantra:
«You paid too much. The quality of the work deserves an F.»
I think the F grade is a reflection of expectations based on price minus reality. To be fair, the job is probably a C. Average. That is, if we paid 60% less.
We’re now four weeks behind schedule, and they are slowly inching towards completion. Met with Rob and talked with Jim on the phone today and they were both very apologetic.
Jim seems nice. He seems genuinely concerned about any negative feedback. But his credibility is questionable given that he was the one who suggested that the dents in the dishwasher were part of the design, and he advised us that a 600 CFM hood was sufficient for our range. We cannot help but suspect that this recommendation was because he did not want to install the external blower we had already purchased months in advance, given that it would mean that he would have to redo all of the venting he put in place. The manufacturer recommended at least 720 CFM.
Jessica is tough. She doesn’t budge on anything. Mentioning that you’re pregnant won’t get any sympathy points, whether it’s to get the workers to clean up after themselves or to get money back for «clean up». If you’re owed money back for choosing cheaper materials or are dissatisfied with the work and want to contest the latest progress billing, expect to be bullied to pay by the 3-​days-​to-​pay clause in the contract and threats to stop work (After 3 days they reserve the right to charge you interest, 18% annualized). If you are surprised by something in a CO and refuse to sign, you may be threatened with a work stoppage. Getting a refund may require a CO, even if it is to reduce JWC’s liability to you as the home owner.
If you’re going to do business with JWC, get everything you want in the first contract, so you know exactly what to expect. They don’t charge a CO fee, but they do charge a 26% fee on everything, labor AND materials, so if you have an eye for expensive materials (e.g. appliances, granite, high-​end plumbing fixtures), you will be paying them for that. If your project does require a CO, make sure everything you want is included in the proposal. Who installs new doors and baseboards but doesn’t include paint?

We have worked with Jim’s team on several projects on our house, including a significant remodel. Not only are his team members polite and professional, but they are nice folks. They try really hard to minimize disruption and work is done on time (when that’s not the case it’s because they supplier messed up). All work was high quality and the crew was flexible in order to get us what we want (one cabinet stain went through about four or five sample iterations before the shade was what we wanted). Jim himself also has a great «eye» and helped us with some design ideas.

We hired Jim for a number of home projects, and I am thoroughly impressed with the quality of his work and the professionalism of his operation. Work was completed timely and with minimal hassle/​involvement needed from me or my husband, who both work full-​time. Jim is extremely knowledgeable about all aspects of construction/​remodel. We were initially introduced to Jim by a close friend, and I’m so glad we found him. We will not hesitate to hire him for future work on our aging house.

Jim and his team are beyond amazing! We found out about Jim through our house’s previous owner. Jim had done quite some work on the house before we bought it, and we were really impressed by his previous work, so when we decided that we needed something done, we called Jim. We also did our homework, met and got estimates from a couple of other contractors, but in the end, it’s Jim’s proven quality of work, fair estimate and his easy-​going personality won us over!
Jim made sure everything was on track throughout the project. He would stop by in the morning to give instructions to his team and check on the work done on the previous day. He is nothing short of a perfectionist when it comes to his work, Jim knows what would look good and would give honest opinions, which we really appreciated. His crew is very professional and courteous, and they are super thoughtful too. We briefly mentioned to Jim that we’d like them to leave the existing carpet cover behind for our move, his team ended up doing that and covering all the carpet and hardwood floor in the hallway, on the stairs to make sure our newly installed carpet and floor is protected and ready for the move. Like the previous post mentioned, «they always seem to go the extra mile», and that extra mile makes a huge difference! We feel so lucky to have found Jim and worked with him. Now we know that we’ll be in good hands no matter what types of projects we want to do in the future, we’ve got Jim!

My parents used Jim Walters construction for several remodel projects in their home in the early 2000’s and were always pleased with his work and professionalism.
When it was time to remodel the bathrooms in our home last year, I didn’t hesitate to call Jim. He quickly came out to our place, talked us through all of our options, and quickly had a detailed quote back to us. Once the project started, things went smoothly. His team was super easy to work with and they kept things neat and tidy throughout the home, as much as can be expected! Jessica, who was our project manager, kept things on time and moving smoothly. If there was ever an issue, we quickly dealt with it over the phone/​email/​in person.
We are pleased with the end result, and will be giving him a call again when we are ready to do the kitchen! :)