The UPS Store

I couldn’t be happier with the owner of this store. I ordered a product that had labels on the seams saying the item couldn’t be returned if the label was breached. I get there all excited for the product ready to sign for it and runaway. The owner stops me and points out that the label on the bottom was cut and resealed. The owner also dealt with the UPS driver who insisted that he couldn’t accept it back since it had been resealed. After the owner spoke with him they took it back and the owner had saved from a very expensive mistake. I really suggest giving them a shot.

I cannot praise the Belmont UPS Store highly enough. Professional and friendly.
I visited this morning, with a large carton of assorted breakable items that needed to be repacked and sent to 5 separate addresses. I was helped by Eli who was patient and courteous. To help economize on shipping costs, he cut down the large, standard boxes (purchased from the UPS Store) into shorter boxes (to better fit what I was sending). The experience was totally positive. Kudos to Eli and the rest of the staff.

The staff at the Belmont UPS Store are great. They are friendly, flexible and customer-​oriented. We recently had an emergency pick up and delivery situation that Jason handled in a timely, graceful and cost effective manner, which we greatly appreciate. Everyone there is always pleasant and it’s a pleasure having them in our community.
Bravo to Jason and the staff of the Belmont UPS store!

I went in for some color copies. The service was prompt and friendly. The price of the copes was very reasonable. I have no complaints.
I am a Belmont resident and live about a half-​mile from this UPS store. Some other reviews for this business seem to be from people who live out of state. I don’t really understand that. Just my two cents.

Been using them for about 2 years shipping regularly products to the US and Canada. NEVER had any issues with them. Really don’t understand the negative comments.

⁶⁄₂₀₁₁
I felt compelled to use this location again due to time constraints.
Good News
There is a new vibe (né ownership/​management)
The staff is great; competent and friendly, and
the place is efficient and clean!

I wish I had read more of these reviews before I trusted these bozos. I don’t think I can add much of value to what’s already been said here and elsewhere, which can be summarized by this: I will never trust them again, they are unprofessional, and I strongly recommend you steer clear.

I was shocked to have read the bad reviews of this store because I have had nothing but good experiences here. The new management is great and they go the extra mile to help you get your packages delivered.

I’ve always had good service. Not sure why others have had problems.

I can confirm that in the past, this UPS store was awful and to be avoided at costs. However, I’m happy to report that they’ve really shaped up over the past year or so (new management, maybe?). I go in about once a month to send packages, and the staff is always friendly, helpful, and efficient.

UPDATE: There is a new ownership in place. These guys really take care of things. They’re proactive, and provide friendly and helpful service. They offered to call when I get important things in the mailbox, which is awesome — saves me a lot of unnecessary trips to check the mail.
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I have a mailbox there. I often receive other people’s mail, because they are not careful about which box they put your mail into. They never admit their mistakes, such as the time that I received an important contract 1 month late (they said it had just come in, even though the USPS tracking showed it had arrived on time). Their work is sloppy, and most of the employees seem frusterated.
If you call, they can get irritable. I once called, and the guy barked that he was too busy and hung up on me! I had to call 2x more until he answered my question. Then, I called the UPS Store feedback toll-​free number to complain. They screwed it up, because they told the guys in this branch that I called to complain and now they’re especially cold — with the exception of Lee who is suddenly friendly!
The positive is that if you get a mailbox, you can check it anytime, because you’ll get a key.

I don’t think I’ve ever been so annoyed with an establishment in my life. I went in to make some copies of a few documents for my accountant, and the copier wouldn’t turn on. When I mentioned this to the owner (at least I assume it was the owner), he proceeded to walk to the machine and treat me like I’ve never made a copy before in my life — AND he started making copies incorrectly. He switched the orientation of my document (while looking at me like I was an imbecile), and refused to believe that you could actually copy a document 1-​sided to 2-​sided (which was particularly insulting to me, as I spent 6 years of my life working in print/​copy shops). When I questioned him on his assertion that 1-​to-​2-​sided was impossible, I finally said, «I can handle it myself, thanks,» and he responded with a snippy «fine — do it your way» and walked away.
The worst part, however, was when I had to do my shipping. It was a simple job — just three large envelopes with magazines that I was mailing to a colleague. I specifically requested that it be just Priority Mail (which I’ve done plenty of times before at the Post Office, and I’ve done at this UPS store as well) — he decided to offer me Parcel Post instead, and charged me the 2-​pound rate, even though each package was a little over a pound. When I questioned the $ 7.60 that he was trying to charge (since it should have been about $ 4.60 at the most, according to the USPS website) and asked «is this the Post Office rate?» he insisted that it was. It was only when I got home and checked the website that I realized that this man had ripped me off and charged me twice as much as I should have paid.
I never would have gone in there if I didn’t need to make a copy (I usually go to the Post Office up near White Street), but I will never walk in there again, even if I do need to make copies. The combination of rude service, refusal to listen to the customer’s specific requests, and generally being ripped off is more than enough reason to avoid this place — especially since there’s a wonderful Post Office just up the street (and closer to me!).
Just walk away if you’re thinking about it.