Zoom Room Dog Training

Love the Zoom Room and all that it offers. I don’t love the signing up for classes process at the web site. I received $ 200 worth of time as a gift certificate. The payment process would not allow me to use it by entering the code from the certificate as it directs you to do. There is absolutely no place to enter it! I had to use my debit card to sign up for classes then get it credited when I went to the first class. This means that I will have to call to sign up for each class and cannot use the on-​line process. The trainers at the Belmont location said that they have urged the corporate office to fix this. Not surprised that a corporate entity has not acted yet… I called the corporate offices and left a complaint voice mail about it. Hope that others that have gift certificates will too.

If I could give ZERO stars I would! This was the absolute worst customer service I have ever had. First, I was interested in throwing my almost 1 year old German Shepherd puppy a birthday here so me and my boyfriend thought we would take him to large breed play group, we also brought our 8 year old Shiba Inu. Within minutes my dogs did not want to be there and that should have been my first instinct to leave i practically had to carry my 8 year old dog into the place he wouldn’t go. Then this lady walked in with a Yellow Lab that she couldn’t even control she was so crazy, which got my puppy whirled up and when he tried to sniff her bottom LIKE DOGS DO she quickly snatched her dog away which confused my dog and made him think it was a game, within 10 minutes we were being asked to leave because she wouldn’t let her dog socialize. When I asked for a refund because we had been so frustrated she wasn’t letting the dogs socialize, the worker at the time did not want to give me my money back and then after a painful 10 minutes of waiting for him to finish I asked him of a receipt just to prove that he had returned my money and that took forever. Lastly, as I was leaving the lady had the nerve to tell me I should look into lessons for my dog and how to socialize him better. I will never go back to this place and advise you that if you would like your dog to become more social you are better off by just going to the dog park then this AWFUL place.

I just transferred services to Zoom Room in Walnut Creek due to our move to East Bay but my currently 6-​month old German Shepherd puppy started all his socialization and obedience training at this location. I was happy with preschool but sometimes it was like playing a lottery depending on other dogs who attended preschool. Initially, he was underweight for his age and was picked on sometimes but when he grew more, unfortunately, most of the dogs were very small compared to him and sometimes it worked out great anyways but, on one unlucky occasion, he pretty much had to be in time out a lot because there were too many small dogs and they didn’t really get along. I think playgroups are way better but they are not available for puppies under 4 months. Yuro also attended Obedience 1, and that was helpful. He graduated with passing his test, and, unfortunately, he didn’t get any certificates. I realized they were available when I saw other dogs graduate in-​class during his other Agility class. His puppy Agility class was excellent!!! Overall, I am satisfied with the services and products, great and friendly customer service and good trainers. Scheduling and rescheduling/​canceling due to medical issues was very easy and the staff was very understanding. In general though, for our puppy who is not very sensitive we were looking for additional private training that might seem somewhat harsh for zoom room. But if your puppy doesn’t respond to any methods to control his chewing, playful but hurtful chewing/​biting, you would need additional training, especially if you have a large dog and certain breeds that some people are scared of. I am recommending this place highly though and hopefully we will have great experience at WC location as well. I would still contact Belmont zoom room to get his certificates.

I bought a package of 3 group lessons and an initial consultation through Groupon. I was told at the initial consultation that my dog had to have private lessons first because she wasn’t able to handle the environment of being with other dogs. Though I agree with the assessment, I thought it was very unfair that this requirement wasn’t spelled out in the Groupon. I ended up paying $ 190 for 4 private lessons, and at the end, I was told she still wasn’t ready and that I would have to get and pay for additional lessons. I was 4 months pregnant at the time, and because it was a long trek (45 minutes from my house), life got in the way and I ended up not going back. So I lost the $ 55 on the Groupon (which they redeemed because I used the initial consultation) and had paid another $ 190 in lessons. The owners and staff were actually super nice and definitely have a genuine love for dogs and their professions, so if I were rating them for the quality of their work I’d give them 5 stars. Unfortunately, they lose a couple stars because of the misrepresentation in the Groupon.

This place is great! Our little furry kid Joey loves it here and the staff here is absolutely wonderful. Don the manager was great and you can tell absolutely loves dogs. Workouts for our furry kid is important. Don being into fitness himself at tells me that we have the right place for Joey. Thanks Don and staff for being so awesome!

Sarah and Evelyn are amazing ladies– I had a great experience with them today at Zoom Room. I initially stopped in because my car died right outside of the store. My phone was also dead, as luck would have it, so I came in to use their phone and left a customer!
They were so courteous, and allowed me to use their phone to call AAA and even went above and beyond by allowing me to use their phone charger for my dead phone. While waiting for AAA, I browsed some of their dog treats and asked the ladies some questions about their training services. They were knowledgable and helpful, on top of the already amazing customer service they had provided me with in relation to my car! I bought 3 different kinds of treats, and wanted to buy more– the shop has so many unique dog treats and goodies (dried ducks feet!) that my dogs will love.
Sarah and Evelyn– I am so grateful for you, and Zoom Room has a new loyal customer because of you!

HORRIBLE EXPERIENCE! Great concept if if they had capable trainers/​supervision. Took my puppy to puppy play group and before I could even get his leash off two big dogs were on top of him growling. Within 5 minutes he had been pounced 3 times by dogs triple his size. My dog is 13 lbs and pretty playful so I didn’t think we’d have a problem. There was one trainer who’s only response was ‘they will calm down eventually’ ok so in the meantime my normally playful dog is cowering shaking in the corner climbing at my legs. He wasn’t the only small dog they were packing on and nobody including those misbehaved puppy parents would step in and stop it. The classes need to be by weight size as is the dog park, not just by age. When you have a puppy play group you need to know that some are not well trained so size matters. We were out within 5 minutes. The staff didn’t seem to care. What a waste of an early Saturday morning.

Love this place! We have worked with Chitra, who has been great for both Obedience 1 and 2, and my dog and I both have lots of fun, and cannot say how wonderful the flexible class schedule system is. Life happens, and with a 2 year old human baby, keeping a weekly schedule of classes is sometimes impossible. This way it fits into your life. And also makes great sense in terms of training… you move along when your dog is ready instead of being stuck having to complete a class series that the dog has advanced beyond. Will keep coming back, and am excited to try some of the workshops and CGC certification (fingers crossed!).

I had a lot of fun with my double doodle here for a private gym session on a Friday. For $ 10, we had the private gym to ourselves for 30 minutes where she was jumping over hurdles, going up ramps, going through the hoop and trying to walk through cones. We live in SF so it’s kind of far to take classes here but our pup had a great time here! Did I mention that it’s also a good work out for the humans?

This place is so much fun! Our dog loves it, we love it, and the staff is so friendly.
Initially, we though the concept of enrichment classes for our dog was pretty silly, but we’ve grown to love it — and you will too!

My dogs, Delilah and Dexter attended a birthday pawty here. A friend of mine brought her dog, Romo here for training and had great results. I would recommend this place to anyone looking to host a PAW-​ty or for training.

I brought my dog to Zoom Room for Obedience 1 and the Scent Workshop, and he LOVED both. Every time we pull into the parking lot he gets excited and starts whining to get out of the car. I was surprised at how quickly he picked up all the obedience and the scent work! They really teach you how to communicate with your dog in a way that they will understand and, more importantly, help you to understanding why your dog is behaving a certain way. My dog was afraid of the clicker and they taught me other ways to reinforce positive behavior, as well as providing me with a quieter clicker :)
Andrea is so knowledgable and fun to work with, my dog loves her! And Liz is a great trainer, always such positive reinforcement! You can really tell that she takes each triumph to heart. The whole staff is very attentive, and it seems like they know everyone by name! Even in the group classes you really feel like you’re getting 1-​on-​1 attention.
In terms of facilities, the gym is always clean and organized, and they have so many great foods, treats, and toys available! It is a very well curated collection. Parking is easy (they have a lot on the south side of the building), and even though I have to take the freeway, access is a breeze!
I would definitely recommend zoom room to any dog owner, with any age dog. My dog didn’t start going until he was 5.5 years old, and it definitely wasn’t too late! The owners’ 13-​year old dog participates in classes too, and really seems to enjoy them! We look forward to going back soon!

They taught us a few useful tips for our puppy but you’re basically paying for them to tell you what to do; it’s really up to the owner to reinforce this behavior and training at home. Was it worth the advice, given the sea of information available on the internet? maybe? It was near our old apartment and they had some interesting dog treats that our doges loved, but I don’t think I’d bring our next puppy here for training. We were really looking for a place where you can drop the dogs off and pick them up trained.

After a number of lessons I think that I can fairly gage what the rest of my experience with Zoom Room will be like. The staff is kind and welcoming, remembering me and my puppy despite them meeting so many throughout the day. They are professional and seem to have an appropriate answer for everything. I’ve taken a few of their puppy preschool classes and I originally planned on hiring a separate trainer for all of the other training, I like ZR so much that I am going to continue seeing them.
They offer a wide selection of puppy/​dog equipment. I buy my puppy treats here but other than that I find that a lot of these products can be found for less elsewhere.
Numerous people recommended me to the ZR and I can see why, they cater toward all kinds of dogs, and are very professional and handle the badly behaved ones with
ease.

The classroom is clean, the staff is friendly, and the trainer is awesome. Whether it’s a shy dog, a fearful one, or an over-​excited one, Andrea knows how to help each dog differently. The wide variety of classes provides different metal and physical stimulation for the dogs. Besides tiring out everyone, it’s a great bonding experience for the handlers and the pups.
I also like how the courses are designed, so I can walk in to any class as long as my dog passed the prerequisite. I don’t have to sign up for a whole series of classes nor worry about missing anything when I can’t make a single class. Works great for me, who need to go on business trips or get super busy at work on occasion.
Going to training classes at Zoom Room is super addicting! Highly recommended to every dog and its owners!

We brought our 4.5 month puppy here for puppy obedience. You have to sign up each week for the class. I like that concept except when the next week is already filled up! We started with an orientation class and learned that they train using clickers and treats. They provided us a clicker and told us how to load the clicker and that timing was key.
For each class we had Andrea helping us train the puppies. There are about 6 puppies max in each class. Only one puppy passed obedience 1 while we were there, but our puppy was ALMOST there. We took 5 classes so I was expecting to pass level 1 but it’s probably trainer error (i.e, ME!).
The place has a good selection of foods, treats, toys, bedding, training stuff, etc at reasonable prices.

Really nice place. The people there are friendly and they are very helpful when it comes to my inability to make decisions. Took some training classes with my pup and all worked out okay. Andrea explains everything well and I’m glad she hasn’t given up on one particularly yippy dog.
Only thing is that I don’t like repeating commands in a class if my pup already knows it backwards, felt like I wasted money on that lesson but I should’ve gotten her evaluated anyway.

This place is absolutely wonderful! We took our westie puppy, Jax, here for puppy preschool and he can’t stop barking about it! He LOVES it! Such a great class for learning basic manners (looking when their name is called, sit, watch me, touch and more), and socialization with other puppies and other puppy owners! Additionally, they allow them to do some agility/​motor skills (which Jax LOVES). Andrea and Ivano are very talented and professional! Jax is more excited to see them than he is us!
I would definitely recommend this place for dogs of ALL ages! The owners ’ 13 year old Don Don participates in doggy agility class (soooo cute).
Couldn’t think of one complaint, even if i tried!

I have a miniature poodle and a lab/​pit mix. I have taken both dogs to Zoom Room Belmont and they love it! I was surprised by how well my poodle, Berbie, did in the classes. He showed me the athlete in him that I had not seen, and the way he was able to respond to commands on cue was just mind blowing.
This is a great place for them to get the exercise they need both physically and mentally. My aging dogs have been growing out of shape since we moved to the Bay Area. My schedule doesn’t allow me to take them jogging and hiking as often as I use to. Good thing there is Zoom Room. It is a special thing to go to these classes with my dogs and infinitely gratifying to see the progress we’ve made together. Andrea also is very knowledgable in giving advices in dealing with behavioral problems outside of the classroom. The staffs here are ultra friendly. The space is clean, fun, and welcoming. The air is saturated with exuberance. I have started buying my doggy supplies here just so I can use the excuse to come here. Oh, did I mention they have great selection of goodies and good prices on food?

My dogs LOVE Zoom Room! We’ve done a few Private Gym sessions so far, and look forward to taking classes too! My 6 year old Yorkie has knee issues, so she’s been using the Pup-​lates equipment at the gym. My Lhasa is learning the agility equipment and has a blast every time! It’s a great work out for them. Andrea is so nice, fun, and knowledgeable! They also have an amazing selection of healthy food, yummy treats, and fun toys. My dogs are crazy for their new toys :) We look forward to going again soon!