Frank Howard Allen Realtors

This review is for Jennifer Dunbar at Frank Howard Allen in Tiburon, who was absolutely outstanding in every way. I had a very torturous short sale which few realtors are experienced in to start with, and then had to fire my original realtor when he couldn’t even manage to fax two pieces of paper competently!
I got up early the next morning and said to myself ’ I’m going around the offices first thing this morning and whoever is up and working at 8:00 AM, that’s the one for me!’ Jennifer was there at her desk — the only one in the whole city of Tiburon I might add — and the rest is history. She was on top of the process every step of the way, took over communications with my bank, set up most documents electronically since I work 300 miles away most weeks, and made the whole transaction as smooth as it could possibly be.
Highly recommend! You can’t do better than Jennifer.

This agency is unprofessional. There was a theft of my designer handbags (stolen out of my closed closet doors) during an open house. The agency claimed that I was the one legally responsible for this loss because I signed the typical Realtor document which absolves them of theft liability. Legally they are right. However, this was the second time in less than 3 months that the same crime was committed during an open house hosted by an agent from Frank Howard Allen Tiburon. I asked the office manager why he did not alert his clients to this type of thefts — since the first one was committed within walking distance from my house during one of his agent’s showing. At first, the office manager denied the theft. Then I gave him the police report number, the location and date of the previous theft. He reluctantly acknowledged it happened. He once again cited the legal document I had signed and said they were not liable. When I asked him if he thought I would have left any designer handbags in my closet if I had known there was a similar theft down the street in a home that they were represented, he repeated that the agency had no liability in that crime either. I will never know if an agent in their office was stealing designer handbags or if it was a random agent who needed extra cash. (We believe it was an agent because both crimes happened during the Brokers’ Open.) What I do know is that they failed to disclose this crime within their brokerage until I forced them to so and that they do not care about doing the right thing for their clients. Full disclosure, I did not fire them, but I should have. There are many professional brokers in Marin and they will take care of their customers and their customers’ belongings. I recommend that you work with them, not Frank Howard Allen Tiburon. The management of this office does not care about their clients or obviously their reputation.