US Post Office

I too have had a terrible experience for my passport application. Living in San Rafael it took over an hour round trip so a big commitment of time off work. Got home, phone rings, and its the Tiburon post office asking if I photocopied my drivers license. What? I gave it to him there, he wrote down the license number then handed it back to me. I told him I didnt have another hour to spare and wasn’t driving back. He said, ok fax it. Did that today — took another half hour off work, phoned them to confirm when I got home — yep, they rec’d the fax but a fax can’t produce the resolution that’s needed. Now have to figure something else out or waste an hour round trip again. Extremely frustrated — this guy has blown it twice now. Low marks for competence.

Best ever. I can’t believe people would give low ratings to these guys…
it’s always empty, always quick, always friendly. It’s probably worth the drive compared to the disaster that is the Sausalito PO

I have always been a fan of the customer service at this post office. However, I am very upset with how they handled my passport application. I opted to pay the post office the $ 15 fee to take the passport photo to be sure that the photo was exactly what was needed to process the application. Three weeks later, I received a rejection letter in the mail from the US Dept of State for the rejection of the application for unacceptable photographs. The post office refused to refund the $ 15 fee, but offered to retake the photos. The photos really were bad and I know that I can submit much better photos on my own. Shame on the post office for wasting my valuable time and for submitting such a poor photo and then for not refunding the fee. I’d have to be an idiot to allow them to retake and resubmit another photo on my behalf. I am posting this review so that someone else does not get ripped off another $ 15 the way I did. Thanks to the post office, the entire application has been delayed, which is exactly what I was trying to avoid in the first place.

Unbelievable! A post office that you never have to wait more than 5 minutes in. .. . even during the holidays! Unheard of.
They always seem to have enough staff to accommodate whatever the need is. Fast, efficient and courteous. Are we talking about the United States Postal Service? The business that helped coin the phrase «going postal?»
Yep, in Tiburon they’ve figured it out. Take care of your customers and everything runs smoothly. It’s a concept that I wish some other businesses would figure out. Glad I live in this one.