Centurylink

Century Link has the worst customer service by FAR. If I could afford to I would dump them in an instant but they are the cheapest in town so my hands are tied. They don’t put a cap on your internet usage which is nice, but that’s about the only pro here:
They say they close at 6pm local time but that’s not true because they close at 4pm, and when I’ve tried to contact them via Internet chat one of their reps ended the chat because he wanted to get off work and no longer deal with me. Even the supervisors that are apparently trying to «help» you really don’t care whether or not you are having issues, they just want your money.
Also, you can never tell if you are actually signed up for autopay; when I changed addresses I was supposed to have been unsubscribed (apparently they take your account off autopay and paperless billing when you move, dumb) for roughly 2 months, being told I needed to signup again, when the card I had previously used for autopay was drafted out of nowhere for $ 75 dollars resulting in an overdraft fee. If they had their $*%# straight I would have had funds in that account but didn’t because they kept assuring me my account I was not on autopay. My fault, lesson learned!
Lastly, they are MUCH MORE concerned about selling you services you don’t want versus actually helping you; I’ve lost count how many reps I’ve talked to that only offered things I wasn’t interested in rather than solutions to my issues.
Century Link is garbage.

Absolutely the worst! Whatever money you’re assured you’ll save or promises that are made its all untruthful. DirectTV needs to partner with another for Internet, too bad they promote such an awful company to bundle with their TV service as an Internet provider. Steer clear of CenturyLink.

*cough* Someone got paid off. Ya Y. *cough*
I have used 5 different internet providers over the past 6 years and have never had a worse internet provider than centurylink. During the day. The internet speeds are generally (emphasis on «generally») not bad. The download speeds range from 15 to 6 megabytes per second. However, during the night around 8:30pm speeds drop significantly. It’s almost like clockwork. In most cases downloads speeds are around 0.6 MB per second. On occasion it reaches a stable 2MB per second.
Here’s the kicker though. When I test the speeds with speedtest they stay at the ranges previously mentioned. However, when testing with centurylink’s speed test service, it magically jumps to 30MB per second. Every time. It has gotten to the point where I just test on their site to boost my internet for a while.
These speeds wouldn’t be an issue if I paid for 7MB per second (which is slower than my phone). But, I pay $ 80 for at least 20MB per second. Centurylink pretty much has complete control of Bend. Which is why they can do whatever they want with their speeds.
If there was another large internet provider that covered the NW Bend, I’d have switched a long time ago.

Giving Centurylink even one star is far to generous. Their customer service is horrible. They have gotten my bill wrong every month since last September. When I called the number on my bill this month, January, and waited on hold for another 40 minutes, they said they had no record of my bill and that it was under Quest. When I asked how this could be he had no idea and was going to transfer me and put me on hold for another who knows how long. When I argued and thought he had put in the wrong account number the guy just hung up on me. Another problem is that I get the bill less than 7 days before it is due, since there is no office in Bend to pay it and for some reason it takes 7 days for bill pay through Chase it gets to them late and they tack on 7 to 10 dollars every month for a late fee. I have asked them repeatedly about this as well. Stay as far away from these people as you can.

Wow!
I came here to write a review thinking that I would inform the world of the completely appalling joke that they refer to as customer service.
It’s seems however that the world already knows! I can not remember ever seeing an average one star review with so many of the same complaints till now.
As of now, it’s been a week trying to get my internet to work. I’ve spent a total of 4 hours 19 minutes on the phone talking to people in the Philippines yet that I can barely understand.
I’ve been literally hung up on numerous times when I’ve become too much bother for someone resulting in an hour wasted. I can’t tell you how frustrating it is to have some jerk off just hang up after being transferred to 6 people, none of whom speak clear English.
I’ve had three technicians to my home now. The first one never showed for his appointment after I waited all afternoon. When I called, he argued with me that I wasn’t there when he was when in fact he had been to the wrong home. That’s amazing to me because there is a 2 foot sign plainly in front of my house. Not sure how he missed it and went to another house with an identical type sign with obviously different house numbers.
This guy that’s here now actually seems to know what he’s doing and showed up on time.
Just crossing my fingers hoping he can get things going.
In short, if you have any choice at all… DO NOT USE CENTURY LINK!!!
It’s amazing that this company even exists!

The years promotional is over and without any notice my bill jumped to $ 75 for internet only. They have a monopoly on phone line based Internet and they’re prices reflect it.
Called and got locked in on 2 yr plan, same speeds $ 5 more. But they got me for two months at $ 75 because I had it on auto pay and forgot to count my months.

Can you be any worse of a company century link. I switched to you to save some money. Was not told that I would need autopay and paperless billing to get the discount that was promised then I’m charged a total of 60 $ 20 $ over 3 months for install and a one time charge of 19.95 $ for activation fee none of which I was told about. Then I call to figure out what to do about the bill and wait on hold for 20 minutes just to be told I’m in the wrong department, I’m transfered, wait on hold another 10 minutes just to be hung up on. This has happened at least 7 different times over the last month. So finally fed up because the service sucks I called to cancel can you guess what happened? (Hint read above) I was on hold since 4 o’clock with the above happening 4 more times, the ending result? I’m sorry the department you need is closed. The customer service people are rude and the service sucks

I was thrilled to find an Internet provider without a data cap (bend broadband you are greedy greedy terrible people) and for a reasonable price. However, this company is a nightmare to deal with. Sure you can get a hold of someone when you win up but forget it after that! Their internet «chat help» is a complete joke. I was transferred three times before giving up. Hey kept saying that they couldn’t serve my area. I gave them my address all three times and got the same generic response. My phone number is wrong on her account and I have asked them to change it several times. My email address will not work for my log in even though they have no problem sending me a bill to that same email.

WORST customer service I have ever had with a company. I don’t normally comment, but I had to on this the worst customer service. I started to joke that I would get hung up on at least 2 times and transferred three, but the sad thing is it happened every time. A lot of hidden fees and they advertise way 20 mbps and I can only have 7. They also promise 30 bucks a month, but a lot of hoops you have to jump through. If you don’t mind be on the phone a lot for hours to fix a simple problem then yeah its kinda cheaper, but if you don’t have the modem and haven’t signed up I would go with someone else

DO NOT do business with Century Link. They have the worst customer service I have EVER experienced. Everything is stacked against you to charge you extra fees, to make it difficult to pay your bill on time, and to make it impossible to lodge any complaints. They are, however, very accommodating in giving you their sales pitch on adding additional services. They are awful. Do yourself a favor and do business somewhere else.

They get 1 star because: A) I actually got the internet in my house, and B) there is nothing less than 1 star.
I had been a Qwest customer for many years until they switched to Centurylink. I continued with them for years, as well, mainly out of convenience. Qwest had great customer service and I never had problems. Once it switched to Centurylink things really went downhill. Then, I had to move twice in three months as I sold a home, rented, and bought a new home. What. A. DISASTER. Centurylink created multiple accounts, shipped me new equipment (exact same modems) twice and tried to charge me both times (in fact, they tried to charge me a third time a full YEAR later and I got that eliminated after I disputed it), and managed to charge me for two different accounts simultaneously while I should have only had one. I even asked them where my tv bill was (I bundled a tv account all the prior years) and they told me multiple times over three months that it would show up in the «next billing cycle.» Not wanting three months of tv bills to come all at once, I was persistent in trying to get billed for it.
Turns out, they billed it to the additional account they had open for me. When I tried to sort it all out with customer service, I had to go up the chain of command with manager after manager and no one was willing to assist me with what was now an outrageous bill.
Not only were they unwilling to help, but they condescended to me in every phone call as though I were some degenerate trying to get away with something. Had they looked at my YEARS of loyalty with Qwest and Centurylink, they’d have seen zero missed payments all that time. This company is full of incompetent JERKS. They not only don’t know how to help anyone, they treat you like you’re the problem. Customers should not be treated like this. It’s absurd.
Now that my last 12 month contract is up, I’m done. I’m moving on to a service provider that doesn’t treat their customers (aka, their revenue) so very poorly.

1 star is generous, too bad 0 isn’t an option. They’re rude, treat you like you’re an idiot, and don’t deserve anyone’s business. Listen to the reviews — go with bend broadband.

I WOULD NEVER RECOMMEND CENTURYLINK TO ANYONE! I would give them less stars if I could.
I have been a Centurylink customer for just over a month and am already TERRIBLY DISSATISFIED!
I don’t even know where to start.
Setting up seemed pretty easy and I had my internet up and running in just a few days. From the time that I spoke with the lady to set up service, the next correspondence that I had was a disconnect notice. That was a bit of a shock. I immediately called and paid my first month of service plus the $ 20 setup fee and didn’t think too much of it. Well, when I set up the account I was told it would be $ 29.99/ month as long as I set up auto-​pay. I was okay with that and gave her all of my information (bank info and such) and thought I was good to go. After paying my first bill and the next one came shortly after, it was TWICE as much as I was quoted and signed up to pay! Ridiculous! I called their customer service line to try and get it figured out. The first time, dude that I talked to was pretty short with and disrespectful to me (I wasn’t even being mean or anything) and quickly transferred me to billing where I was on hold for nearly an hour before I gave up and called back the next day. The next day, I was hung up on/​disconnected/​whatever two times from the billing department before I finally told the first girl I talked to in customer service what was going on. She was the only thing positive about this experience. She credited me back the $ 6 charge I incurred for ‘paying my bill late’ when I thought I was already set up for auto-​pay. After speaking to her, she connected me with George in billing who was very pushy trying to sell me DirectTV services. I finally told him that I just wanted to talk about my bill and he told me that since I didn’t set up auto-​pay by myself in the first 30 days (which I thought I did when I set up the account) that I could not have my discount. I’ve only had my account for probably 38 days. He escalated my call to some lady who was very rude and had ZERO EMPATHY! I told her how shady I thought they were and went on my way.
In the end, it’s really only like $ 20 that they’re charging me for unnecessary things, which really isn’t that much money. I just can’t believe how ABSOLUTELY TERRIBLE their customer service is! It blows me away. I suppose it’s just how the rich stay rich and build big football stadiums: by ripping people off and having hidden fees.

ZERO STARS Wwould be more realistic. I have never reeived such appalling customer service in my life. This company puts you into a customer service call loop where it took me no less than speaking with 6 people, while being disconnected once after being on hold for over 15 minutes, incorrectly transferred 5 times, and spending no less than a total of 60 minutes on hold while listening to a recording tell me how important my call was to them.
I contracted internet from Century link in July 2014. I immediately disconnected my service because their signal was so weak, I couldn’t even get WIFI in the living room of my own house. I disconnected within 10 days of receiving their service. In March of 2015, I began rreceiving collection notices from an agency called Robinson, Reagan & Yong for an amount I did not owe. $ 41.60. This was my second call to Century Link to have this situation remedied, which it has not been.
They couldn’t do anything for me at Century Link and told me I had to deal with the collection agency. Thus I have a black mark on my credit report for a $ 41.60 bill that is not a legitimate debt.
I went back to Bend Broadband who may charge a little more, but at least they have a stronger signal and their customer service and technical support is an overwhelming 10. Be very careful before you do business with Century Link if customer service and your valuable time is important to you.

Incompetent Frustrating, Annoying!!!
After 13 years as a customer, auto pay never missed a payment, out of the blue they ’”accidently” canceled our internet — TWICE. They apologized signed us back up but now we are a «new customer». They added «new customer» charges to reinstate our service — plus they said since our old account number was now gone so was the 5 year promotion we were on. Our bill was hundreds of dollars more then we owed. When I called to complain they said sorry we cannot see your pricing for 30 days — I called back in 30 days and now they said — sorry it will be another 30 days. This mess started in February and now we are into April with nothing resolved.
I am filing complaints against this company and taking more action if our credit rating is touched. I have no clue how they can stay in business. If I could I would have scored them a MINUS 5 stars

They should receive a 0 star, the WORST company I’ve ever dealt with in my life.
I ordered their internet service in Sep. 2014, because they said there’s no contract. (I knew the I’d move out of town by the end of 2014).
That’s when my nightmare started. During my phone call, they said there’s NO contract and I can get out at any time. Monthly charge is $ 29.99, waived delivery, setup fee, and no any other charges what so ever. Sounds neat, right? When I received the first bill, it was $ 84, for less than a month! It turned out that they charged me for the setup and delivery. The monthly fee increased from $ 29.99 to $ 49.99! I called over and over again but they refused to change the amount.
After 3 months, when I tried to close the account, they told me I was under contract! I was shocked and asked them to check the history of the account. They told me the record has been deleted and I had to prove that there’s no contract. When I tried to argue, they put me on hold for almost an hour!
After multiple phone calls and talking to the manager, they agreed to close my account and send me the shipping label for the modem to my new address in California. But I never received the shipping label. Instead, I received another bill of $ 99.99 for the modem. Then I called FOUR times for the shipping label. Every time I was told that my address was not updated and I should receive the label in the next day or two. 10 days passed and I’m still waiting for the label. Don’t know how many times I have to call them.
Avoid centurylink, for your time and health.

They signed me up unauthorized. I was talking to someone interested in signing up two weeks ago after realizing my modem was incapable I told the guy I didn’t want to sign up and I would call back later if I was still interested, he got really upset hung up on me.
Two weeks later I receive a bill! With a ton a fees, I don’t even have internet with them!

Four stars? How is that even remotely possible?
I’ve had a business account with these people for more than two years now. Theoretically, I’m paying a premium price for guaranteed bandwidth and better service — neither of which I’m getting.
The problem is one of insufficient infrastructure. After months of wrangling, I finally got their technical support people to admit that their Portland servers constantly get overloaded which, for me, resolves to 200ms+ ping times pretty much constantly.
Because I’m in the software business, I wanted a service with no data cap, but the lack of an upper limit isn’t worth this pain. As soon as I can get out of this contract, I’m switching. BendBroadband may overcharge, but I used them at my office and got nothing but solid service. Centurylink seems incapable of delivering much of anything.
Once I’ve managed to extricate myself from Centurylink’s clutches, I will never EVER do business with these clowns again.

The worst, as in nothing could be worse, customer service and performance that I have ever experienced.
Technician number 6 is coming out on Tuesday to upgrade my internet to the 7mbps I had and was to have upon my move 3 weeks ago. And that $ 19.94 rate I was offered when I put in the move request? Oh, everyone can see it in the computer, they acknowledge it, but «There’s no way I can honor that» or «I have no idea how she came up with that» or «You only have 1.5 mbps, that’s what you’re paying for.»
My other favorite when speaking to someone in the billing department about the rate and the credit I would like for the time without internet: «I’ll call you at 10am on Monday and if you don’t answer, there’s nothing I can do for you.» I can’t make this stuff up. Ask to speak to a supervisor? Did, about a dozen times during the approximately 4.5 hours I have spent on the phone with various people. What happened? Ignored, each time.
Ogled by a technician sitting in my house for over an hour. Check. Telling me his personal stories while giving me the up and down over and over. Then when he came back, he called to say, «I say you had the slowest speed but I didn’t have time to mess with it.»
It’s not just one person doing a poor job, it’s the culture, the training, the company, the business model.
It’s despicable.

Four Stars for Century Link ISP, really?
Well, they are graded on a bell-​curve. However, that curve only had two data points: CenturyLink ISP and BendBroadband ISP.
BendBroadband lowest tier of Internet Service costs, currently, $ 51/​month for 12Mbps and 125GB data cap. When you go over the data cap, they will charge you $ 10/​GB! That is outrageous. BB’s slogan… «we’re the local guys, we have to be better». That sounds «better»?
CenturyLink: $ 47/​month for 7MBps and NO DATA CAP. NO OVERAGES. NO outrageous $ 10/​GB overage fees. Kind of slow service for not much less than BB. How can I rate them so much higher?
So, CL charges Five Bucks less a month than BB for about half the speed, but no limits. But you say, «it’s only half the speed?» Well, for our two-​person household, that is more than enough.
My wife and I are web developers and we only download and stream video for entertainment. We don’t have or want cable-​TV. 7Mbps is just fine. We can download a half hour show in a couple of minute minutes; a two-​hour movie in 15 to 30 minutes. 15 min is for 720p — fine by me; and 30 min for very good 1080p video. And we stream video without a problem. So, 7Mbps is fine for us.
Since we are web-​developers we care more about bandwidth than speed. With CL we don’t have to watch our download budget. We don’t get any bill surprises. Read the BendBroadband reviews. A woman got hit with a $ 250 bill because she went way over her 125GB monthly budget. That really sounds like BB cares about the locals by gouging them on overage charges.
So, I’m nowhere thrilled with CL and their pricing, but when you only have two competitors and no real competition, high prices comes with the territory.
I have had both BendBroadband and CenturyLink ISP services. Both have always performed well for me, and I’d say I have been equally satisfied with customer service from both.