Home Instead Senior Care

«To us it’s personal,» is what Home Instead’s Moto is…
Recently my 91 year old mother needed care while we were away. We hired Home Instead who promised to take great care of «mom». We paid $ 670 Up front for this care. We traveled out of state and from hundreds of miles away got the phone call from home instead saying that the care giver had car trouble and would not be coming. The receptionist was rude and had an attitude. She’d tried other care givers but no one wanted to work on Halloween. Not only did they not show up for services already paid for, but suggested that we should get a friend to look in on her. The next morning she fell, injuring herself, friends had to take care of mom. We get another call from home instead saying, our care giver is sick… not sure if we can come out today either… but you’ll be home anyway so it won’t matter, right? (this was before 9am and we were scheduled to be home by midnight.) As it turned out, they found someone that day.
Upon our return, I called and was told, «I’m so sorry, I’ve worked for this company for 12 years and this is never happened. Our staff did violate company policy, unfortunately you were just an unlucky family.» I requested that the owner be notified so this wouldn’t happen again to someone else. I asked for a refund for the day they didn’t show up and was told of course. When I checked the mail, did I get a refund, no, I got a bill for $ 400+. When I called again, no pretense of being nice this time, I was briskly told that they hadn’t applied my payment yet.
I still don’t have a refund. The owner never called to apologize. Needless to say, I would never use or recommend Home Instead again.
Beware, you could be the next unfortunate family.