St Charles Urgent Care

Great care here! There was no wait and the staff were very compassionate and thorough with their assessments and my treatment. I would go back here for any urgent care needs of mine or my family.

Great experience! I went to Immediate Care at about 10:30a on a Friday for a suspected UTI. There was literally no wait! I was seen promptly, diagnosed and was on my way to pick up the prescription within 30 minutes. They had sent the prescription electronically to the pharmacy before I left so that part of the process went smoothly, as well. The staff were pleasant and competent; all I could ask for.

My cough was’t getting any better, was going over 10 days. I’m thinking i had strep throat. OTC medicine wasn’t doing it and not being from here I had to seek help. I first went Bend Memorial Clinic in Sisters, OR, but they weren’t able to take me. So they sent me to St. Charles. It was about 30 min. drive.
This place was very welcoming. When you enter there are signs saying if you are sick to please wear a mask and sanitize your hands, And they provide the masks for you! The two ladies at the check-​in window were very helpful. And also very excited to find out I was visiting from Hawaii. So we ended up talking a bit. That was comforting. I filled out my paper work and waited to be called in. Didn’t have to wait long, maybe 20 minutes. The nurse took me to one of the exam rooms. Asked me standard questions and checked my vitals. Waited for the doctor. He asked questions and checked my throat, breathing, and etc. Found out I had fluid in my tubes. Prescribed me my medication and i was good to go!

Two stars, a generous yet realistic number for the two sided experience I’ve had. Went in for a knuckle/​skin infection (the multitude of different people that I experienced never told me their verdict) and at first the reflection seemed smooth with a twinge of weirdness as the undercurrent of feelings. Friendly in a cultish way is one way of describing the initial experience but not quite as well worded as I would like. Then the rabbit hole became weirder and stranger. First off every single person that came in was a different person, I would say I saw between 10 – 15 different persons who neither gave qualification nor seemed to want to be anyone other than vague. I could give multiple example but in leu of time I shall only give a few. When I was taken into a room to get my hand x rayed, I was left in the room without any explanation of what to do so I started entertaining myself by observing all of the interesting equipment. at least five minutes pass and finally one of the two ladies discussing the fact that this was my first time and seemingly wondering how to go about running a simple hand X-​ray of which they only needed three or four takes, decides to speak up and apologize for the wait. And the waiting which seemed to be a consistent theme that I did not mind, but keep in mind that there was only the slightest communication as to what they were doing and why. Seemed that one could take that in multiple ways, one of which could be «why would you assume that I could not handle the information that you so obviously are not willing to give» or another
perspective could be that they are trying to get things dome and talking «takes time away from the process.» But when in the blessed and cursed history of western or any other direction of medicine was it necessary to see «15» doctors to get to the obvious conclusion that I could use some strong antibiotics to aid my immune systems response to whatever happened to infect? I already knew that before I stepped foot in the «step ford wife feel» of St. Charles. Who is this St. Charles? Surely he would think their procedure were less than efficient. To top this honest review off with a bit of humor (as if the entire experience was anything less), the nice lady that came in to mark the area of infection so that I may measure the progress or digress of the antibiotics affect over the next day. While she was quietly working, I noticed a beautiful tattoo with a language I could not read. I politely asked what her tattoo said. She proceeds in my opinion with a slight hesitancy that «It’s French…,» fine she’s up and leaves the room without a single response to my simple request. Anyhow, the experience was not terrible. It was just incredibly strange the way everything was «managed» if one cared to utilize any amount of objective observational awareness. But what do I know, I am only a high school graduate. My words will pass away with the rest of the absolute universal truth of impermanence. May you always be aware and happy, peace and understanding guiding your every step…

We had to visit this place on the DAY we moved to Bend. My wife broke her finger and required surgery the next day. Everyone was very friendly and sympathetic. The medical billing was confusing, as we kept getting statements but not bills, and they were always changing amounts. But I guess that is par for the course with medical stuff.

So-​so. I fell off my mtn bike and when the pain didn’t go away I went to urgent care. They only have nurse practitioners and the one assigned to me did not seem particularly knowledgeable and didn’t spend much time with me. I got much more thorough diagnostics from the person volunteering in the medical tent at a local bike race.
Urgent Care did x-​ray the area and my ribs, which was good. They charge significantly more if you have insurance, so I only recommend you go here if you don’t have insurance. Probably a good resource for the uninsured.