The UPS Store

This place is horrible. I had a package shipped and when they charged me they kept my debit card instead of handing it back. They claimed to mail it to me (not via UPS for some reason) and I still have yet to to get it. I might forgive if they would apologize but they keep trying to make excuses. Terrible customer service.

What a great spot. We go there for all our postal, and computer needs (we refuse to put a computer in our home). The lady in charge is the mom, and her son works there as well as other nice people.
They treat us like gold everytime. They have great greeting cards and using the computer and copy machines is easy and very cheap. We use this place for all our business needs. It’s a family business and one we are happy to support.
I would recommend this place to anyone needing office supplies, greeting cards or to ship and receive packages. Thank you.

I’m not one to post bad reviews, but man the customer service is bad! To caveat this I did just come from the post office and their system was down, so I really just wanted to get this thing mailed. So on to the review, there there is no critical thinking going and a little rudeness. The young lady didn’t know how to help me and wouldn’t ask for help and then other woman behind the counter just laughed and went to help another customer. How hard is it to mail something to the IRS? What a horrible experience!!! I will never use this store again… Ever!

We’ve been going to this store for a very long time and they are always friendly and helpful.

In the future we will be using businesses like UPS more and more to ship products. After my experience today and reading the other comments on Unilocal,I will use another option or go to another UPS store.
I was trying to meet a deadline in shipping a return package and this store closed 10 minutes early. Even saw the clerks getting in their car and smiling as they said they were closed. They claimed it was past closing time but it was clearly not. Neither my phone, nor my vehicle clock showed it was past closing time. I went to Rite Aid nearby to pick up a product and they told me the time was yet past the closing time.
I know, I should have been attempted this shipping earlier but regardless, a posted closing time should be the posted closing time!

Two recommendations for prospective customers:
1. Don’t print labels at this store for prepaid items
2. Use the post office if you need to mail a package
I base this on having walked in with two packages. One needed a label that was saved in email the other needed shipping to be paid for. I asked to use a computer to print the one label, with no mention of how much it cost I was pointed to the corner. After agreeing to pay $ 13 to ship an already boxed set of slippers to LA by ground, the owner slid by and whispered in the cashier’s ear. It was obviously to tell him to charge me for the computer, like it was a secret. Add $ 2.65 to my tab for «one hour» of computer use and a copy.
Just tell me up front what it’s going to cost and seriously fix your prices. Those other one star reviews seem much more believable. Save yourself the convincing.

Worst UPS store ever!!! I get to the store at 6:27 and it’s all locked up. The assholes inside are waiving at me. WTF!!! They will get a notice from the Benicia Chamber of Commerce for sure!!! Your suppose to honor your posted business hours you ass fucks!!!

Total sham store. I just watched them totally scam a poor old grandpa in front of me in line. Quoted him $ 100 and then wrapped up the package and told him it would be $ 170. He was confused and distraught but they had his package behind the counter held hostage. When he went to pay they charged him $ 206 without his permission. The owner said the $ 170 was for shipping only and the rest for the box and packing peanuts. Fleecing a sweet grandpa with a veteran hat shipping his grandkids Christmas gifts! Then they were total jerks to me and did not take back my package to Amazon because they werent making money off shipping it because it was a prepaid shipping label on a huge package. Told me to schedule a pick up from UPS!!! This place needs to be investigated!!!

Amol and Sudha provided great customer service when I needed a Living Trust Package notarized on a weekend. They were flexible, very courteous and went above and beyond expectations. I will work with them again in the future.

I’ve been a customer here for a few years now and have had no issues. I have shipped packages (I package them on my own), made copies and had them notarize a few documents. Everyone I’ve met is friendly enough so totally fine if you have basic needs.

I have been using different UPS Stores for printing and mailbox’s over 2 decades. I have been disappointed in experience of this UPS store.
Shipping has been ok and no issue there. My need around printing and scanning suffers greatly and prices are high compared to other UPS Store.
Their prices on scanning is ridiculous. I took a job to them and they quoted $ 32 for a job I had done at the Lafayette store for under $ 3. Requesting a printing job of files on a thumb drive they charged me workstation time.
It is convent having them in my area yet I find myself going to other UPS Stores for my needs.

$ 16 for a shipping label on an already packaged tiny box? Are you kidding me? Should’ve took the box back and went to USPS and spent $ 5 instead. The prices are incredibly marked and outrageous. 1+ star for David who was nice, other than that, I won’t be coming back.

Prices are extremely unfair. I shipped a laptop and it cost me 50 dollars. I was first told the price was 34 dollars, then as I reached for my wallet she said 50, she said it was the difference for shipping materials. No way shipping a box with a laptop should cost 50 dollars, I only came here because USPS was closed and I am in a rush to get my laptop replaced but I am very dissatisfied. They told me to send the company the bill they might pay it off, as if its okay to charge me so much because the company might pay the bill is ridiculous

I want to say thank you David for taking great care of my package and really showing that you cared about the customer. You deserve FIVE STARS and should be recognized for your customer service. But this review is not just for you it’s for this UPS store and for that reason only one star. I came in with a very important package that was fragile and needed to be shipped overnight to NC. David from the beginning was very helpful and truly appeared to care and took pride in his job but the other two employees not so much. Who I believe was one of the owners was not friendly at all and didn’t care just wanted David to hurry up and at one point questioned how much supplies he was using to protect my package and did this on front of the customer. Which I thought was not just poor service but they advertise to ship and pack guarantee. When all said and done the owner gave me the price which was outrageous and simply just taking advantage of the situation. Even the way she said it sounded like she new it was highway robbery and was unsure if I would pay it. Well… I did because I love my fiancé very much and this meant a lot to her. It bothered me so much that I later called three different UPS stores within 15 miles of here and asked for pricing with all the same info and even gave them the box size I would purchase and all came back well OVER $ 100 less with the same guarantee. Can we say rip off. But again THANK YOU DAVID FOR YOU SERVICE AND MY PACKAGE ALTHOUGH BEAT UP MADE IT OKAY!

Service here was ok but I only came for a drop off. Had to get bubble wrap but no prices posted anywhere. Guy that rang me up had to ask the owner (at least I’m guessing she was) what the price was. I think she made up the price on the fly as it was very high and my receipt was rung up as «misc office supplies». Would recommend that they list prices where people can see.

Completely incompetent. I went in to have live scan fingerprinting done and the lady quoted me $ 74. She was incredibly rude and gave me no instructions for how to put my fingers on the scanner, so I followed the lights on the scanner itself. She yelled, «what are you doing, haven’t you done this before?». Well, no.
When she couldn’t find my country of birth she asked what the «nearest country to it» was. I explained to her that you can’t use another country for background checks, the information wouldn’t line up. Eventually she found it.
The total ended up being $ 99. When I asked her what happened to $ 74, she said she didn’t say that. And then changed it to, «I don’t come up with the prices!».
When the other lady asked her when to close the store she said to go ahead and do it right now, to which the other lady replied that it was only 4:45 pm and they got into a passive aggressive argument, but I left.
Shockingly terrible service. I would’ve left, but I needed it done that day. If the manager of this location would like to contact me I will give him dates, times and names. My guess is they won’t, looking at all the other one star reviews.

I’ve used their services various times over the years, usually for color copies or printing, sometimes mailing things. I don’t think anyone’s ever been rude to me. They’re not overly polite, but I prefer that.
I’ve thought they charged an awful lot for mail before, like the time it was $ 18 to send a half page sized padded envelope to Oregon, regular speed, but I went for it out of a desire for convenience and speed. Of course, the PO would have sent it for a third of that. Okay.
But I’ve reached the last straw with them charging me $ 7 to print out 5 pages in color. That included $ 2.50 to plug my thumbdrive into the computer and hit print. Okay, you guys got that money, but you lost my business. I won’t come back unless I absolutely have to. Hope it was worth it.
You can print color at the library for a dollar a page. Not cheap, but at least it’s going to the library, and you know they’re not going to gouge you with invented fees.

Packing was dismal! Tape everywhere with folds and bubbles. I had to ask to touch it up because there wasn’t tight, too much play between the folds.
Quoted $ 20 for the packing. Ended up spending $ 40!!! She said «$ 20 was an estimate.»
Not very competent packagers considering that’s the main reason they exist.

Do not go here. The prices are exorbitant. The customer service is terrible! I swear I stood in line for 15 minutes. These people are so slow and not very nice. I would not recommend this place at all.

This is the kind of place that hurries to get your item packaged so you won’t question the price. No questions about whether you need overnight, ground, whatever, they just quote you the highest possible price and hope you won’t blink. Some kind of crazy price markup system they use here.
They dropped $ 105 on me, then after more discussion, the price went to $ 65, then $ 50. Went to the post office and sent for $ 26.
An unscrupulous business. I would avoid them.