Up 2 Code Plumbing & Boiler

Great outfit. Mike saved our company a ton of $$. Recommending to everyone!

We had to have a new kitchen faucet installed. Mike gave us a price of 1 hour and with a senior discount we were expecting a charge of less than $ 100. seemed like a good deal — until — Joe showed up and installed. Work is perfect but he came at 10:12, finished at 11:45, but then took 20 mins or so to prepare the bill. With parts (not broken down as to type, price, etc,) (and a 2 hour labor charge of $ 200) the job cost nearly $ 250! My only consolation was the next day why my neighbor needed plumbing assistance and I was able to steer him away from this company. I would never use again.

I have had the unfortunate opportunity to have had two separate plumbing problems in the past year, but fortunately for me Up2Code limited the damage and delivered on their word of being a competent, thorough, efficient, professional, accountable company. Both times that I have used Up2Code an employee actually personally answered the call for service (rare these days), assessed my needs, and set an appointment immediately. The first time I used them, they were running a little late that day, but were professional enough to call a half hour before the appointment to let me know they would be about 15 – 30 minutes late (and apologized for it), the second time I used them they were 5 minutes early for our appointment (professional accountability is HUGE in customer service, considering the 4 hour windows other companies hold you hostage with).
On both occasions the problem was assessed and corrected on the first visit, one of which was surprising because the materials were extremely old (and rare) but they had already stocked the work truck with three versions of the part they anticipated needing to be sure that they would not need to waste a trip (or my time and money) having to leave the job to get it. They also took some time assessing one of the problems I was having (sewer back-​up) to see if the back-​up was beyond the responsibility of me (the homeowner) to see if the City was responsible depending on the location of the back up (which would have lost them business, but saved me a lot of money).
Finally, the last thing to mention is price. Although not «cheap,» I did not find their pricing unfair. The service was great, work timely and quality, and the price fair. I will continue to use Up2Code plumbing (hopefully not for a while) for any future problems, and I highly recommend them to any of my friends, family, and fellow Unilocaler’s!

This outfit is overpriced and incompetent. They charged over $ 1100 for a repair that took an hour plus $ 100 in materials. Highly recommend avoiding!