Boscov’s

Went here just to look around on Saturday 19, 2015. Nasty, RUDE STAFF! Bought 2 purses … The first cashier said she couldn’t help us because she had to put clothes back on the rack. The second cashier acted like we were bothering her, she kept giving a bad attitude and when we asked her the prices for our items again she said «I TOLD YOU…» I spoke with the manger, Kristen, who stated who she would go «observe» them but she offered nothing other than a weak apology. The treatment by the store employees on this visit makes me never want to go here again. I would advise to avoid this store at all costs. I know I will never go here again. WHAT A DISAPPOINTMENT!!!

I’m generally not a fan of department stores, but I have grown to really like Boscov’s. And for those that don’t know, Boscov’s offers a no-​hassle military and veteran discount. Just go to customer service and show them your veterans card, or military ID and they’ll give you a slip of paper good for 15% off your purchase for the day. You can get this every single time you go to the store. I have saved hundreds and hundreds of dollars using this on everything from furniture to clothing.

What happened to Boscov’s?
I know I’ve been gone a long time. I shopped at Boscov’s around the time when they closed their Ports stores and converted them. They cared.
Today, I went into a couple of Boscov’s, as I did last year about this time. I couldn’t believe the change. There were boxes where people should have been able to walk, and it was tough to find someone to finish a sale at a register.
Many of the prices seemed better than when I used to shop, but if those prices mean that they don’t have enough staff to sell them, why bother staying open?
I managed to buy something but I stepped away from the register 3 separate times, in order to let other people go ahead of me. The employee who handled the transaction was friendly and efficient, but I wonder if the company isn’t a problem for itself.

I have to stop at Boscov’s when I am in the mall, it is a reasonably priced department store. It is a mecca for the older-​lady community but hey, I can deal. The one thing I like about this store is you can smell the perfumes on the counter without them bombarding you, like they do at Macys down the mall. I come in this store for inexpensive, good quality clothes or gifts. I did have one expirence here where the employee told me rudely they did not make a size of a tshirt I wanted, but came back a week or so later to find the size I originally wanted, but other then that I never had a problem with their service. If the auditorium is open, be sure to check it out they always have neat things in there.

This store just lost a $ 350 sale and enfuriated a good customer all because they shut down ALL the cash registers without the regard for customers still remaining in the store at closing time. Yes, I heard the announcement about the store closing for the evening, and while heading towards a register, heard another announcement for all the cashiers to go ahead and close down their registers. I passed by several registers a few minutes before the closing (most of them not busy!), and none of these ignorant women bothered to say something like, «Miss, if you’d like to check out, I can help you right now». The manager’s excuse? «Well, they are supposed to call me and let me know if there are still any customers in the store.» So, what am I, chopped liver??? Really, none of your «well-​trained» employees bothered to do that, perhaps they were more pre-​occupied by chatting with each other or bailing out for the night. A cardinal sin for a retail store is to NOT serve a customer already inside the store, regardless of whether it’s past the closing time. Especially since I literally spent two hours out of my busy life shopping there for the holidays. Shame on you, Boscov’s management and employees, for such LOUSY and INDIFFERENT customer service, or lack thereof.