Gallagher & Stefan Memorials

My family has been put through an unwarranted amount of stress while dealing with LifeStone by Stefan, and its many apparent subsidiaries. They are also so notorious in the business community that our funeral director warned us of them and their deceptive business practices. Specifically mailing very official looking invoices (they claim quotes) to families once an obituary has been posted. We managed to dodge that mis-​leading tactic but fell for the next, namely their over one dozen physical locations that do not bear the name «LifeStone» at all.
Memorial style and shape was selected from a catalog using stock artwork, and it was paid in full on April 12, 2014. The stone itself being 2.0×4.0×0.4 feet in size and of a flush head mount style. At that point, the clock began ticking on its installation. The promised time frame was 24 to 28 weeks weather contingent; the contingency applying only to rain or snow cover obscuring the site.
The stone was installed today (January 13, 2015). To save you the work, that’s 39 weeks or more than 11 weeks past the deadline. When my mother or I tried to contact them to ascertain the installation date, starting October 16^th, we were fed a steady diet of lies and incorrect information. Since December 15^th, we have been promised roughly a half-​dozen dates before the actual delivery today. To add insult to injury, they would also no longer answer the phones after learning my and my family’s caller ID information. This is evident in the 82 phone calls I’ve placed to their offices since December 29^th — only about a dozen of which resulted in me speaking with an employee. The more often I checked in the longer it took for them to answer the phone.
When I questioned directly, and in person, Greg Stefan as to the issues with the install. He would only comment that he did not know why it took so long. He further insinuated that «he wasn’t sure that the stone wasn’t custom», an insinuation which would allow him to wiggle into the 32 to 40 week installation window. [The paper work signed makes no indication of a custom job.]
In my opinion, this company is unscrupulous and people need to be readily aware of what happened so they can make informed decisions about their memorial company.
Currently LifeStone by Stefan lists the following as it’s locations.
Alessi Memorials
1000 Cedar Avenue
Darby, PA 19 023
Cartledge Memorials
8501 N. Lansdowne Avenue
Upper Darby, PA 19 082
Gallagher Memorials
3400 W. Cheltenham Avenue
Philadelphia, PA 19 150
Gallagher & Stefan Memorials
4150 Hulmeville Road
Bensalem, PA 19 020
New Britain Granite & Bronze
470 W. Butler Avenue
New Britain, PA 18 901
Quakertown Memorials
140 N. 9^th Street
Quakertown, PA 18 951
Easton Memorials
1275 Glenlivet Drive
Allentown, PA 18 106
South Philadelphia Memorials
Two Penn Charter Plaza
Philadelphia, PA 19 102
G.A. Kaeppler Memorials
150 N. Radnor Chester Road
Radnor, PA 19 087
Stefan Memorials
151 Matsonford Road
Gulph Mills, PA 19 428
Hillside Memorials
1060 First Avenue
King of Prussia, PA 19 406
Jersey Shore Memorials
One Greentree Centre
Marlton, NJ 8 053
McKinney Memorials
600 West Germantown Pike
Plymouth Meeting, PA 19 462
Shellenberger Memorials
Two Bala Plaza
Bala Cynwyd, PA 19 004
As well as locations in New Jersey, Delaware, New York and Maryland. These location however do not attempt to hide the «LifeStone.»
If you need further convincing search for «LifeStone by Stefan» and BBB (Better Business Bureau)