Jackson Hewitt

My GF got her taxes done her this year again prior to me. Somehow they charged $ 177 this year after a 25% discount. Last year even when she made the same and nothing changes, she was charged $ 73. She didn’t quite realize that thu charged so much more this year. Upon getting home and calling, Mike the general manager said the difference was from having a HSA. That’s an expensive HDA apparently added to the 1040 form she filled out. Be prepared if you have one!!! After asking for his last name and district manager or corporate office, he simply disconnected the call. When calling back to Howard, who was the branch manager, the best he could utter was it is justified and «if you publicly say different I will sue you». Yes we had the tax service a really threaten to sue us. Wow. Just wow. Be careful here. I recommend H&R Block or Countless other ethically operating businesses. They are a very litigious bunch it seems instead of customer friendly. Scary stuff. I’m still baffled who threatens to sue over this!

I will preface this review with the fact that i’m a returning customer of approximately 3 or 4 years to this same establishment/​location.
The lady that greeted me was very friendly and told me she’d be with me momentarily. I sat down at her desk and was interrupted repeatedly by other customers that she was dealing with prior and multiple phone calls that she both made and received.
I was handed off to another gentleman after approximately 15 minutes.
Overally, my tax return was very simple. I had one W-​2, filing single, with no children and I did not own a home. Also, my information was already in their system so this should have been fairly quick and simple.
Before I was switched to the second person who worked on my taxes the first lady told me that i had paid $ 73 last year to have my taxes prepared (please note that a friend of mine just had his done at H & R block for $ 40.00) so I was expecting something around the same price — certainly nothing more than what I had paid the prior year.
After multiple interruptions and what seemed like over an hour of doing taxes that should have taken about 20 minutes considering how fairly straight forward my tax return was (NOTHING had changed from the year prior) I was charged $ 177.00 and no one had bothered to explain the over $ 100 hike in price!
I asked to speak to someone and was told I would have to wait to speak to the manager until he was through with all of the other customers (which probably would have taken forever and a day so I stated that I would just contact their corporate office)
I was called the following evening at 9 pm from the General Manager. I returned his call the very next morning at approximately 11AM and did not receive a phone call back, so I called a second time at approximately 6 pm that night and spoke with the General Manager, Mike — who was incredibly unprofessional and out right rude. As he was «discussing» my tax return he admittedly confessed that he was doing so in front of another customer (not sure if that would violate some sort of HIPPA law or now?) but regardless — unprofessional. I asked for his last name or ID number so that I could reference him when I contacted their coprorate offices (because he was of very little assistance) and not only did he refuse to provide me with that information but he also hung up on me!
I then called back a second time and was greeted by (whom I can only suspect to be the branch manager of that office — Howard) who then told me that I was charged the additional premium ONLY because I have an HSA account — which literally took them all of about 10 minutes to process (again, no different than from the prior year) — on top of that, they claimed they had provided me with a 25% which would have made the original price approx $ 235?! So — $ 235 for a single person with no home and no children and no spouse… um, I don’t think so???
Because I was told not call back or they would report me to the police I then contacted the corporate office and am currently awaiting a callback…
long story short…
Go to H&R Block.