Staples

I went today, 7/​2, to pick up an order for work that should have been ready on ⁷⁄₁ (was uploaded online on 6/​30, with a pickup time of 1:30 on ⁷⁄₁). They couldn’t «find» my order after looking around for 5 minutes. Then they proceeded to begin the process of printing my order from the beginning without giving me any updates that they were doing this. I waited for 15 minutes silently before finally asking how long it would be. It was only then that the woman doing my order said it would be another 15 – 20 minutes. I left and came back. When I came back it still wasn’t ready. Not having my order ready was bad enough, but the customer service was awful. This should have been in and out but instead the whole thing took nearly an hour of my time. These employees need customer service training badly. This wasn’t my first experience with poor customer service at this location. I will no longer be using Staples, we will be using FedEx Office for printing instead.

WORST PRINTING CUSTOMER SERVICE EMPLOYEES! That’s all I have to say… It was 9 am and not only did she give me an attitude about the PrintMe instructions but failed to reimburse me when the copy’s came out incorrectly. Normally any other staples will refund you and help you get everything situated etc. Not this place… Seriously that early in the morning and you can’t be helpful. It wasn’t busy at all. They need to work on customer service!!! Badly

The store is expensive. The only way to shop here is to take your phone or tablet and match prices. Not many people shop in there anymore. There are to many better buys elsewhere. Also there return policy is only 14 days which is hard to deal with.

I needed to print a document sent to me on my AOL account and on my phone. The person behind the copy desk blamed the very slow connection speed on their computer on me and then AOL. In this day and age why cant Staples get a wireless printer as an option? I paid $ 1.86 for absolutely nothing. I wasted my time and could not complete my task. The employee was not helpful and just assumed I was wrong. Only one computer was working and this one could have been broken too. So I drove 5 miles out of my way to another Staples to complete my business. I recommend you do the same.

If I could give zero stars, I would.
I live about 45 minutes from this Staples. I usually go to 2 other locations, but my mom lives between this Bensalem location and a another one, so we went here since I was in her neighborhood for the day.
I am getting married on Friday and am trying to save a few bucks where I can. So, I decided that I would design my own stationary. Most of it was printed through a well-​known website some time ago, and they did a phenomenal job. However, I decided that I would bring the ceremony papers to Staples to be printed — programs, signs for the bar for our signature drinks, signs for the bathroom baskets, ‘Reserved’ signs for some cocktail hour tables, poems for our memorial table, etc. Little stuff, amounting to a total of 205 pieces of paper.
Yesterday (Monday) I brought my USB file to Staples for this stuff to be printed. Since I wanted the paper to be a touch classier than regular old printing paper, I ordered pink parchment paper in advance — 250 pieces, amounting to $ 33.21. I brought this pre purchased paper to staples along with my files and directions yesterday morning, expecting them to tell me the turnaround time would be an hour or two (like every other Staples I’ve ever been to) and my mom and I would peruse the other shops in the strip mall while we waited. Nope. ‘Come back tomorrow’ they said. ‘We’ll have it done by then’ they said. Whatever. Now poor mom is inconvenienced today to drive 20 minutes out to Staples again to pick up stuff that should have been done yesterday. I digress.
She gets there… they SCREWED UP OUR PROGRAMS. It looks like a 2 year old took a pencil to the back of 20% of our programs. Not only that; we brought over the entire pack of paper I ordered (my first mistake) which was 250 pieces of paper. THEY ONLY NEEDED 205 FOR OUR ORDER. THEY WASTED ALMOST 50 PIECES OF THE PAPER THAT I BOUGHT IN ADVANCE AND BROUGHT THERE!!! And of course, Staples doesn’t carry marble print pink parchment paper so they can’t take a new pack out of the store’s stock to reprint, and I don’t have time to re-​order more paper and print again. What was there solution? ‘Well…you can’t really see it. It’s not that noticeable. But… We’ll give you $ 25 off your $ 58 order.’ Sounds great, right? Nah. Because you see, I bought the paper in advance. When you tally up the almost 50 pages they wasted and threw away, and add that to the ruined ones we are forced to take due to time constraints, they wasted over $ 10 worth of my paper. That I bought. Which really means they only gave us $ 15 off our order. Which is really only 25% off. Which any idiot with a coupon can get. Which this idiot (me) is now forced to bend over and take, out of sheer lack of time to do anything else.
Screw you Staples. If I wanted my WEDDING PROGRAMS to look like they were a homemade kindergarten art project, I would have printed them on my own computer, not paid you to screw them up anyway. You are a COPY AND PRINT CENTER. IT’S NOT THAT HARD TO COPY AND PRINT!!! DO YOUR JOB!!!

Every time I visit this Staples, I’m immediately surrounded on all sides by helpful but intrusive employees. Business often looks slow and It’s pretty obvious there’s too much pressure put on these people, to the point where they act unnatural– twice I’ve had managers hand me their business cards, asking me to contact them if I wished to make a purchase, even on some small office supplies. I’m a little creeped out by how desperate everyone seems.
I was confused as to why Staples opened up so close to the Office Max across the street, especially after it had been there so long. While I prefer Staples’ clean, carpeted store I often find OMAX has a better selection, particularly in electronics and furniture.

I think this is weird that suddenly I’m bizarrely attracted to Staples all over the country, but seriously I don’t know what I would do without Staples!
I have traveled quite a bit this summer over to the Midwest and East coast and always found something interesting to bring back from my travels. The caveat to this is that the item I bring back is more often than not some type of liquid which requires me to check in my bag. That’s good and all, but I have discovered TSA to be especially aggressively lately in checking my bags. There was an incident where I was absolutely shocked that they went through my bag and misplaced items of liquid in such a way that they were subsequently broken.
To avoid these incidents, in comes Staples!
They sell this giant roll of bubble wrap which is perfect for wrapping up to 12+ bottles for a mere $ 17! This was miles better than shipping it IMO and provided me with the comfort and security of knowing that no matter how much they mishandle my bag, that my bottles will arrive safe and sound. A+ for Staples!