PODS

Good lord. I thought I’d be spending less than $ 500 to have a small container dropped in my driveway, fill it, then have it moved to my new apartment. The system is ingenious, it would have been brilliant except the local logistics were a nightmare. I should have just let them take the pod to storage the first time they showed up. They had my destination wrong, so they couldn’t pick it up. Then they picked it up but suddenly I needed to be present to accept delivery since it wqas being dropped in an apartment parking lot. I spent weeks making crabby and crazy phone calls begging them to find and deliver my pod. If you have any problems with processing your automated payments (nothing like that would happen when you’re in the middle of moving, right?!!) their website locks down, you can’t access your move itinerary or history or schedule or ANYTHING. And the goddamn AVALANCHE of paper mail was STAGGERING. I got all my shit in the house after finally, successfully, receiving my POD which was lost in space for a week and half, and as a souvenir of doing business with PODS I have a commemorative stack of unopened mail on my kitchen table. Sometimes they sent me 3 letters, *on the same day*. Someone at their headquarter’s getting reincarnated as a tree.

We were renovating our first floor and moved all of our furniture into the POD instead of trying to store everything in the garage. Turned out to be the best thing we could have done. The order process was very easy, the driver called right before drop off and the placement process was very easy. Pick-​up was just as easy. Highly recommend!

The experience was 1^st class! I received a good competitive price and the delivery method made my decision easy. The Podzilla made it easy for the driver to leave the Pod right in my driveway. The competition would not be able to get their whole truck there! The movement to the new house left everything perfectly in tact. They were on time for every phase of the move! Great experience!

I would never move any other way… pricey yes. However well worth it

Our move was exhausting enough when we had a month to pack, load, and unload. I don’t think we could have done it all in just a matter of a few days with a truck rental. PODS saved us a lot of stress and helped preserve our marriage.

ZERO CUSTOMER SERVICE!!! I absolutely should have listened to all of the reviews that I read about this company’s TERRIBLE customer service. Whenever I had an issue, it was a result of the «customer service» (using those words very loosely) team in Clearwater, Florida. So many people tried to warn me against using this company, especially because there are so many other options out there. As anyone would know, moving is extremely stressful! If you truly want to make your move even more stressful, use PODS!!!
Walter and his team at the PODS warehouse location in Bolingbrook, IL were my only saving grace!!! They were amazing… Thank god he and his team had their heads on straight.

The absolute worst customer service. Save yourself the hassle and go with a company who isn’t trying to scam you.
ABF u-​pack is an old school freight company that has an excellent branch handling residential moves and their pods are much more secure!

If you want the stress of moving day ratcheted up 500%, use PODS.

The POD never came. I scheduled in advance and I called customer service countless times to make sure they were coming with the thing. The number they provide online goes to the national customer service line, not the local site. So when I called, the operators could not help and had no clue what was going on (I should note that they were as helpful as they could be and were very kind. But the way PODs is structured you as the customer cannot contact the regional site– you have to go through the national customer service line and they will not have specific information about what is going on with your order. So if something goes wrong, there is a limit on what you can do to fix the problem).
So, again, the POD never came. I had a move scheduled the following day and when my movers showed up they had nothing to move my belongings into. I have no idea what happened on PODs end, but that is totally unacceptable. Of course, they still charged me even though they plainly did not fulfill their side of the contract. It is now several days later and no one has reached out to me, and there is still no POD at my (now former) apartment. Needless to say, I will not be using them ever again.

If a service like Pods wasn’t avalible I would have had to pack my apartment. Load everything into a storage locker. Then I would have had to move from the locker to my house. Wow, I guess if I had to do this I would have. But thankfully Pods exists and I didn’t have to do all of that.
So, picking up and dropping off, the Pod was there when I expected it. And it was removed from my new place in a timely fashion. But plenty of companies basically do what they are suppose to do.
I had to contact their customer service a few times. I typically hate calling up call centers, usually the CSRs are sound like robots and don’t really try to help, or they’re working at monolithic corporations which aren’t responsive to the customer. PODs however employs CSRs which act like real people. I had to call in for a very last minute postponement to my final delivery, and they were able to accommodate me. I was concerned that I was going to be charged and have to go through the paces to get the delivery rescheduled. None of that happened. They just rescheduled me and without any problems.
Finally the driver was a really nice guy and was happy to get the pod dropped in the right spot for me.
Although I hope I don’t have to go through what happened to me with this move. I would happily use pods again if I wasn’t going to be moving directly to my next location. I would also use them if I had the need for short term storage.

I love PODS… so convenient, so easy to set up. I’ve used them a few times and the experience from beginning to end has been nothing but perfect. I truly appreciate good customer service and love it when you hire a service and things go smoothly. I called several times & customer service was always helpful and pleasant. Great experience, I will use again for sure!

I thought Pods was a good experience until I tried to get it picked up before my billing date. I gave them the required 3 day notice but they were all booked up for picking containers up. So I called customer service who told me there was no availability on July 3 or 6^th but they could pick it up on July 7^th. Only problem is that is after my bill date of the 4^th so I would still be billed for the whole month of July even though it was not my fault that they are all booked up and could not pick up my container. I am very disappointed in them. I told the agent I would report them as cheats on Unilocal

The storage pods were excellent condition. It was a very good experience with them dropping off pod and taking our time to pack. BEWARE the prices quoted are not the prices they collect on your credit card!!! They quoted me one thing, and they sent me a paid invoice for the same thing, but the charge was way more!

We just finished our experience with PODS. We moved out of our bigger home and while looking for the perfect downsized home, used PODS to store our things. It took 8 months, but we finally found our new home. What a great way to manage this interval of storage. I cannot imagine what it would have been like to have to rent a storage shed, get it all there, have to go back and pick it up myself and deliver it to our new home. Everyone involved was knowledgeable, courteous and willing to help with all my questions. I was impressed with the drivers and their expertise and getting that huge container on the driveways, taking extra care not to disturb the landscaping close to the driveway. The pricing was reasonable and never a problem with payment. I would use them again in a minute … although I do hope this was my last move !!

Great experience with the Lisle PODS. Drivers were on time and placed the POD exactly where we asked. POD was clean and we
Had plenty of space.

PODS phone call was very informative & reassuring. Price quote was fair. I called
U-​Haul first and their quote was much higher and they don’t deliver their pod. I was so relieved that PODS was able to deliver and pick up my POD. Great service provider!!!

Great experience! Great People! Did not no khow long we would rent, but was easy, convenient and the care taken by the drivers picking up and delivery was excellent. Have only good things to say.
We used it to pack the first round of de-​cluttering before the sale and it was the last thing we received after everything else was already moved. This was by far a more positive experience than the movers. We loaded it and we unpacked it, no surprises, The care take in handling the full containers on pickup and redelivery was exemplary. Extra care was taken for the lawn areas and driveway to insure the container was exactly where I wanted. The drivers attention to detail and the «Rare» pride in workmanship that was displayed was truly refreshing!
I would recommend them in a heartbeat!

I would recommend PODS to anyone moving long distance. This process was easy and stress free. They followed through with all their reminders, scheduling, and processes.
The 30 day rental was extremely convenient and for a moment there, I didn’t even have to think about it between everything else going on at such a crazy time. I was also impressed they were able to pick up/​deliver in a small outdoors storage center.
Note to self: pack your beloved, most used, valuable stuff first… Though you want to hold on to it, you may NOT have room when your wrapping up!

We had a great experience with PODS. The only suggestion I would is to have the same pricing for online as well as a call in. The gentleman that delivered the PODS were both friendly and professional. I could not believe how much stuff we jammed into the POD. It was a real help for our family having the POD delivered right to the front door of our new house!

Experience with PODS from start to finish was excellent! Professional, courteous phone reps. Delivery driver had a difficult time delivering the POD due to location; however, he was patient and professional despite a trying delivery. In addition, moved back the delivery time at the last minute, due to closing date changing and POD was delivered on-​time. Very impressed with company from start to finish. Customer service is first and foremost — which is a thing of the past for most companies today — but POD has gotten it right! Will highly recommend!