Best Western Quail Hollow Inn

I travel for a living and stay in hotels very regularly. If this was my first experience with a Best Western, I would never stay in another one again.
The woman at the front desk was helpful. But the rooms are not at all indicative of a best western. The rooms (I was in 2 different ones within 10 minutes of checkin) resemble a red roof inn or motel 6 room. The air conditioning was set to max in both rooms and it is cooler outside than inside. I have it set to 63 and my thermostat app says its 75 degrees in here. The doors are sticky and hard to open and close. There are no plugs beat the bed to charge devices.
You need the «coupon» from the front desk to be able to get breakfast. Who is really gonna run in from the street for this breakfast?! Nothing’s around, so someone would actually have to drive to the hotel just to sneak into the breakfast.
There are no restaurants around, except fast food. There is no elevator and only one set of stairs for the second floor. The «hardwood floors» are dirty. They definitely didn’t even vacuum. The toiletries are half full-​like someone used them already.
I can’t wait to get out of here and never return. This place doesn’t need renovations, it needs to be demolished and started over.
Almost forgot to add the train! Yeah, it goes by when you have just fallen asleep, and it’s not quiet at all.

I’m being generous and giving 3 stars instead of the two stars that I want to give, only because someone else I was traveling with and staying in a different room didn’t share my primary complaint.
The bed was terrible. Just like at a terrible casino I stayed over at, the bed here felt like a Home Ec project where the shell of a mattress was stuffed with fabric store poly fill. And the pillows are those small square throw pillows. Not the normal rectangular pillows that normal people sleep on.
The bed was so terrible that I only slept 3 or 4 hours. And if you’re staying with someone else and they need the bathroom in the night, the light will illuminate the entire hotel room until the person is able to close the bathroom door.
And if it’s not clear from whatever photos you’re looking at, this is a «motor inn» style place where you pull up to your room. Yes, there are still Best Westerns of this style. You’d think they’d sell them off to re-​establish the BW brand as more than the glorified truck stop that it still is in many people’s minds.
Granted, this is Benson, so you don’t exactly have your pick of the lot for nice places to stay. We stayed here because it was cheaper than Tucson in January, but next time we’ll shell out for a normal place in Tucson.
But as to this specific location, the beds are atrocious. On a positive note, the room had a small table that was nice to play games on.

Reservations were made 2 days before arriving. 3 days of hard travel, it was 5:30pm, I was ready to kick back. But the surly man at the front desk, Wayne, told me, «Come back in 2 hours. There are no roons ready, not my fault.» WHAT?! I found a housekeeper, Delany, and she had a room ready within 30 minutes! And it was her 2^nd day!
The room was clean and roomy. Breakfast was fantastic! And a wonderful variety.
What started rough, was made right through the customer service I received for my remaining stay.

I have been going to this Hotel to visit Wayne as I went there one night to apply and we hit it off on good conversation. Wayne has been at this Hotel the longest. Do not let anyone try to fool you that they know this or that about the Hotel because Wayne surely does. He may be a little off on one thing or another, but that is not his fault. He should be the General Manager because he knows his job so well, but with every new Owner comes a new Manager and he values his job more than to risk it accepting the General Manager position.

We arrived tired. Drove all day after visiting Carlsbad caverns. We were greeted by a very friendly gentleman who checked us in with s smile. The room was old but clean and comfortable. Breakfast is included and was ok but the staff made it great. They were sweet and willing to help with anything. Would definitely return.

I would highly recommended the Quail Hollow Inn to fellow travelers. It is probably the nicest Best Western my husband and I have ever stayed in, and better than some higher-​end hotels we’ve experienced! Every staff member we encountered was professional, pleasant, and seemed to genuinely care about guests. They were all friendly and eager to please. We felt very welcomed from the start. The lobby smelled clean and fresh, and the night clerk took time to explain all we needed to know. He said he had turned on the AC so we wouldn’t enter a hot room — how nice! I have checked into other hotels where the room was either too hot or cold due to weather conditions, and sometimes smelled musty, so it was a pleasure entering a room that had been prepared for our immediate comfort. The room was clean and the décor was quite nice. It was great to have a refrigerator to keep our bottled water cold, and a microwave for popping corn later. The maid service did a lovely job of arranging the bed to make it attractive, and the towels were nicely folded into pleasing shapes; lots of nice little details that enhanced the stay. Most importantly the bed was very comfy; firm and supportive while soft, and no morning backache. The free buffet we felt was a great value; hot scrambled eggs, sausage, gravy and biscuits. You could make your own waffles. There was a variety of breads, rolls, bagels, muffins and morning pastries, three kinds of cereal, yogurt, fruit, several fruit juices, and a variety of teas and coffees. All the food was fresh or freshly prepared. The room was pleasant and had adequate seating, newspapers and TV. The lady who ran the breakfast did a nice job of keeping everything clean and tidy, and was pleasantly conversant with guests. The only downsides have to do with location; there is a low hum from the nearby freeway. However, if you run an AC even on low it drowns that out with white noise. Trains do run in the morning and the whistles may wake you up, but if you’re traveling in AZ you know you better start early due to the heat so it didn’t bother us. We would definitely stay here again and probably will in the near future.
While Benson doesn’t seem to be the center of the universe for attractions, you might be surprised. The town of Dragoon is nearby which has picturesque stacked rock formations, a dude ranch (Triangle T) where you can trail ride, and the Amerind Museum and Art Gallery where you can spend the greater part of a day. This Best Western is convenient to those locations.

Was originally going to give the place 4 stars because of a couple of large dead bugs plus a couple of small crawlers we saw in the room overnight, but the service we got the next morning made up for it! The lady helping around in the breakfast room was so sweet and helpful and the fact that area was separate from the lobby gave it a more home-​y feel. Even had time to go to the pool afterward and the pool manager was very attentive, asking me if the water was okay and showed me how to control the water in the hot tub. Hotel has several amenities, with everything neatly placed and organized… not to mention we got a corporate discount from my mom’s job. Roughly one night was under $ 70 and it was worth it!

Very nice and clean rooms! The breakfast was great and Rose was very sweet and kind in the breakfast room. The only issue I had was that the cable machines in the fitness room were broken and I couldn’t use them. Besides that we loved it and the price was great.

I stayed here while heading back home don a very long road trip. I wasn’t able to check in until 4am. The woman working graveyard was extremely nice and helpful. I wish I could remember her name. She allowed me late checkout the next day since I got in so late.
The next morning, front desk attendant, Denise, was just as nice and helpful allowing me to take my time getting out of the room, well after my late checkout.
She too understood that I got in extremely late and needed the time.
The staff was so sweet and helpful. I recommend staying here if you’re ever in the area.

Stayed here last night, room OK, not a Best Western Plus, breakfast one of the smallest we have had in Best Westerns!

What a great little treasure this hotel is. First of all, it is right off of the 10 if you need an overnight place to stay in the area. It sure beats staying in Tucson or Phoenix.
The cool thing is if you want to side track, tombstone Arizona is about 20 minutes away.
Okay, about the hotel. From the outside, the structure that is, it looks like a motel. nothing fancy.
However, the staff and the way it is decorated will make you feel like you are a guest at a bed-​and-​breakfast, sorta…
They are pet friendly and have rooms that are good just for you and your critter…
The breakfast lady is very attentive although the breakfast itself is not that fantastic. It’s basically all carbs. You know, bagels, muffins, waffles, the average kind of thing. All junky food for the most part.
The accommodations were very nice and nicely appointed. Debbie, who checked me in, was a hoot. at the end of my stay, there was a discrepancy with the bill and it seems like they didn’t quite work it out. I’m hoping when I review my credit card statement that it is correct… but the manager who checked me out said to call if there was a problem at all, so I feel good about it!

If driving west on I-​10 and thinking of here or tucson I would recommend here. Meets the criteria: clean, comfortable and value.
The rooms are clean, large and in good working order. There is a fridge, microwave, coffee pot and free wi fi. As it is below freezing outside the heater working was very nice. Had to turn down in the middle of the night. Bed was comfortable.
Now to the other stuff. Made a reservation over the phone and was taken care of by a professional and cheerful young lady. Arrived and greeted with the same. I requested a handicapped room as I am still a bit wobbly at times. She apologized when I made the reservation that it wasn’t available. She did make sure I had an accessible first floor room. Very much appreciated.
The morning breakfast was a very pleasant surprise. First off it is well maintained. There was a room full of children (families well behaved) and the food was replenished quickly. There was lots of variety to replenish. The ubiquitous waffles along with sausage, eggs, biscuits, gravy, cereals, breads and more. Even more so was the cleanliness of the area. I was there at the end of the meal service and everywhere was clean. The lady doing the service was working hard for sure.
As usual the people working are working hard so tip.

Didn’t know how hard and expensive it would be to find a hotel that was pet friendly till we traveled cross country from AZ to NC with our doggy. We normally stay at Marriots but Fairfield in southern Tucson denied us because of our dog. so we drove on and called best western. They only charge $ 10 for pets. The other places were charging $ 50+. They gave us the military rate (much appreciated) costing us less than $ 80 total.
The room was decent, a little dated but for the one night we were staying it was perfect. The bed was comfy and the shades kept the light out. They do serve a free continental breakfast, this morning they had biscuits and gravy :) The employees that work there are all very friendly and helpful.

Humble, clean, quiet accommodations. Kind, attentive customer service. Just the place to stay when you break down and things aren’t going well. Wayne was helpful and gave recommendations on mechanic.

So not planning to stay in benson, i was so glad i did. Felt safe and relaxed. This place has everything u need and then some. Wayne was super nice and had great customer service. He really made everything go good. Wifi worked fine. Bedrooms were big, had nice décor, really clean. And super comfy. The breakfast was amazing, especially the bacon, which is all free. They have a laundry matt, fridge microwave, tv, cable. And its around 70. If u reserve it online u can get cheaper deals most of the time. They accept pets and AAA gives discounts. Great safe place to stay.

The hotel was very comfortable, and the staff was quite friendly. When checking in, Wayne, noticing I was a single woman, checked me into a room on the inner court of the hotel facing the pool for safety, which I appreciated. The rooms are spacious, and the continental breakfast is good. The only thing I would say needs improvement would be that the fridge doesn’t keep things cold enough. It may have been that I needed a new one. Oh, the bed and the sheets are awesome! Loved those, especially the pillow cases! The small gym they have on site is nice. I’ve never stayed at a Best Western where they had a gym, so this was a bonus.
The hotel is just off of the highway, and you can see it when you exit. You CAN hear the traffic at night as well as the train. However, after my first night, I guess I just didn’t hear either. All in all, it was a good stay.

I stayed here while traveling to a job interview, so I didn’t have my dogs with me as I usually do. But I did notice they were pet friendly.
The most commendable part of the experience was the staff. Both at check in and check out they were friendly and helpful. I had trouble with the internet, and the clerk rebooted it then called later to make sure I was set up. The place was clean and quiet (there are trains that go by but I consider that part of the Western experience and they didn’t bother me). I also thought the cost was reasonable, given that places along the Interstates often charge more for much less.
While I didn’t partake, I was told that they have a FULL breakfast spread, not just a continental offering. I’m not a breakfast person and needed to get on the road, but that might be of interest to some. I can recommend this place.

Absolutely fantastic deal. This is a very clean and well cared for hotel. The parking is easy, even for a car pulling a trailer. The rooms are large and come with a refrigerator and a microwave and extremely comfortable bed. The A/​C cooled the room down quickly even in the summer heat. The breakfast isn’t fancy, but the sausages are excellent! Best thing is that they allowed us to bring our three large well-​behaved dogs. Going cross country with 3 dogs is not easy. These folks didn’t blink and the dogs were very happy there.

For Benson this place is very nice. I believe it is an old Holiday Inn. Front desk person was nice and checked us in quickly.
From my room on the first floor the Wi-​Fi signal was very good. My laptop showed two signals with the «pool» being the much stronger one.
Our non-​smoking room with double beds was clean and reasonably comfortable.

This place is outstanding! The owners and staff are very friendly and helpful. The place is spotless and the amenities are exactly what you want on a road trip. They have a hot breakfast each day that is good, and right across the street is a fantastic «home cooking» type local place. One of my peeves is hotel/​motel «fitness centers» which are usually just a couple of broken treadmills in an old guest room. These guys actually have some resistance gear. Very nice, and it all works. The pool and Jacuzzi area are perfect and you can generally park your car right in front of your room.
I’ll make it a point to stay there again. You won;t be disappointed if you choose to stay there too.