One New York Furniture

I’ve never written a Unilocal review until now.
Back in December I was looking around the neighborhood for bedroom furniture for my new apt and came across this place. Ling assisted us and helped with my bed frame and mattress purchase. The total cost of both was very reasonable since you can haggle prices at the Asian places. Placed a cash deposit.
The guys who delivered my furniture were careless and assembled the frame in a rush. When the frame was put together, I pointed out the scratch to the left of the headboard and was told that «that’s how it comes.» They then left and I contacted Ling to explain why I was dissatisfied with the frame. She frustratingly lectured me, stating that I should have told her this while the movers were present, then defended the quality of their products — this is the first time something like this has occurred.
An agreement was made to have another headboard delivered a few days later. The (same) guys arrived to retrieve the first headboard and install the new one. I examined the frame as they were walking out and said «why is the same (problem)?» As they leave my apartment I could hear one chuckling and reiterating my statement to the other. Once again Ling was contacted. Once again the same response. But why am I receiving another headboard with even more blemishes, though you claim this has never been a problem for other customers? To make it worse, one of the movers chipped the paint off my wall when he carried the first headboard out. I sent Ling the pictures soon after our phone call. Upset over the headboard and with the customer service, I showed up the next day demanding a refund.
To wrap the story up (because there is much more to it), I couldn’t get a full refund and ended up traveling to their warehouse over by the Gowanus to choose my own headboard. Felt like I was in a scene in a movie where shit was about to go down.
Throughout the course of the transaction Ling had insisted that I was dissatisfied because I am «too picky.» I won’t disagree that I am picky, but who wants to pay a few hundred dollars for something blemished before it arrives, and then feel disrespected when problems are presented? Needless to say, I had a terrible experience with them and would not recommend this place to anyone.