Gondolier

This restaurant’s whole staff needs an attitude adjustment.

April 18, 2015
I am so upset with this place. We got carry out. We ordered 2 gyro plates to go. We decided to get the cheese sticks appx. 3.95 and the zucchini appx. 3.75 instead of the French fries they force on you. We have semi high blood sugar levels and don’t eat potatoes. The old chubby guy at the register said he would subtract the French fry amount which was 1.75 from the amount of cheese sticks and the other 1.75 from the zucchini. After it was done, they had tied the bag In A tight knot so that I could not go through our order to see what we got from them in our order to make sure it was right. After I suffered to get it open to check it, I found they did not give us any sauce at all for the 2 gyro platters. The salad was as small as a handful with no olives and the cheese sticks looked like they were cut in half of 5 very small sticks. And to top all that off we got charged more for the zucchini and the cheese sticks than the price on the menu. They lost our business and I am very angry about getting ripped off and you could tell they were upset we looked into the bag. The sauce they gave us after I insisted they did NOT give us any for the gyro was the tiniest amount that you would not believe. They charged us 31.57 all together with no drinks at all and hardly any gyro meat in the box. I have gotten much better dinners at this price other places and with drinks. Then he kept insisting we got a discount which was a lie. I will never ever go there again. I am not going to go to a rip off artist shysters restaurant again. They wouldn’t even give me a ticket of what I bought, they just give you a ticket with a price at the end. I hope you decide to use another restaurant and save yourself the frustration of them penny, nickel and diming you to the max. This is the second time they have done this in a three year period so it’s not just the particular people working there. And I just went to eat the gyro, no onions at all!
The manager at the Cleveland TN restaurant more than satisfied this problem we had, so I gave it a 3 star instead of a one star!!! Thank you Gondoliers! We love your soup at the Cleveland TN location, I wish the Ocoee one had the soup also. We will probably give this Ocoee restaurant another chance. If they do well then we will raise the rating even higher!

Horrible dining experience and I only placed a to go order. When we arrived the 2 waitresses were hanging out with their friend in the sunroom dining area drinking coffee. Appeared completely annoyed we were even there, took order, make my salad and laid it out for the 25 min wait. They went back to booth to sit down and drink more coffee which they refilled yet NEVER checked on us. Order was complete and again very rude and rolling her eyes to the cook an other waitress. Will never return based on the wait staff, very disappointing.

We went to the Ocoee Gondolier on the recommendation of our river guide after a day of rafting. We arrived at 7pm– over an hour before closing– and still the «hostess/​server» looked annoyed that we were even there. We asked to sit outside and she rolled her eyes and said fine, while shoving menus in our hand.
We waited over an hour for a pizza and a salad and 20 minutes for an initial drink. The food was surprisingly good, considering how poor the experience was. (I would have rated the food alone a 4)
The server tried. She was new and struggled with taking our order, forgot our silverware, didn’t give us any napkins, forgot our condiments and refills, but she did at least try. The other «servers» were downright rude. So I guess we were lucky we got the service we did.
The patio table was dirty and had cobwebs underneath it. The parking lot was disgusting and had a layer of slick grease (not oil– it was grease from a grease trap) on most of the parking spaces. The bathrooms would pass health code… barely. but they were at least clean.
I will never step foot in there again. I guess the lack of competition keeps them in business. it sure is not the service.

This was a plain and simply an unpleasant experience that didn’t have to be.
We arrived at 8:10 pm (an hour and twenty minutes before closing) on a Friday night. I’d estimate there were a dozen people there when we arrived. The wait staff were already vacuuming and breaking the place down. It was very apparent that they weren’t happy to see us rolling in on them «at the last minute» before closing. When our waitress came to the table she mentioned something about needing to vacuum and did we know what we wanted. «No, we’ll need a few minutes».from this point on
the service was silly and unprofessional.
She showed up a few minutes later, we ordered and it took forever. When she finally came back she promptly vacated our area again only to return with a drink refill and our check. There was no checking to see if we were ok, if our food was good, no offering dessert, no nothing but these parting words …“whenever you are done, She can ring you up at the front register”…
The funny thing is was there were 3 waitress’ working this place and all 3 of them were standing by the front register huffing, puffing, hands on their hips and rolling their eyes at their remaining customers. I can only assume their was some sort of season première of Duck Dynasty, honey boo-​boo or Wrestling on tonight and these ladies were dying to get home to watch it.
The food was nothing I couldn’t have found at a primary school cafeteria. Seriously.
The service was a joke and therefore all I’ll remember about this place was how unwelcome we were treated.
Tipped our award winning waitress over 20% and then walked out agreeing we’d never step foot in here ever again.

We enjoyed our pizza and service was quick. It was a perfect candidate for mission restaurant, with a crazy menu of Greek, Italian, seafood, etc and plastic greenery and old booths — but in the end, food was really good.

Not the best pizza I’ve ever had but certainly not the worst! Only Italian option so close to Benton. Excellent service.

I went to this restaurant on the recommendation of an Ocoee River raft guide. Fortunately, the guide was better at guiding than recommending restaurants.
The menu looked promising, but on what was hardly a busy night the service was beyond awful. We waited more than an hour for our order of 4 pizzas for our table of 8. We finally got 2 of the 4 pizzas delivered, and continued to wait for the other two for another 20 minutes. We flagged down the server who said they would be ready in «5 minutes.» 20 minutes later, we get 3 pizzas: 2 that we did not order (both cold) and a third that we did order… but were still missing the 4^th pizza. A total of 2 hours went by before we finally took the last pizza to go, and we found when we got it back to our cabin (we were out of town guests) it wasn’t even fully cooked.
For the part of the country this place is in, it looks to have a lot of promise, but they failed miserably in service and put a big damper on what was otherwise an incredible day floating the Ocoee River.
We plan to return to the river, but the Ocoee Gondolier will never see another dime from me or my group of friends.

I did like the pizzas we got. The cheese sticks are good and the sauce was delightful.
Things I didn’t care for:
TV with The Simpons playing with the volume up.
The waitress did not refill the drinks often enough.
They still get four stars almost pushing five.
I will visit again.