Dick’s Bakery

Their date nut cake is amazing. I am not a sweets fan (I can hear all women yelling «how dare she not like chocolate! «), but their date nut cake… I can eat for days. Best ever!
The employees are always kind to me. If I have my son with me, they always offer him a cookie. Seriously, the nicest. You just don’t get that service or kindness these days!

i got a cream filled doughnut one night on my way home from work– was in the neighborhood running an errand and noticed this place. they are open until 6pm! the doughnut was phenomenal. cannot stress this enough. never in my life have I had such a good doughnut ¹⁰⁄₁₀

We just ordered a variety of 450 Christmas cookies for our monthly church program that features entertainment followed by lunch. We ordered the cookies because we thought they would be a special dessert treat, and WOW, what a treat!!! They looked beautiful and tasted even better!!! We had 157 guests and not a single left-​over cookie. Thank you Dick’s for exceptional service and terrific dessert cookies!

I love this bakery! It is a shame that people can’t give a break to an employee who was just not aware of the guidelines regarding Service Dogs! There are far worse things going on in our world that really could use our attention! This little instance is not one of them!!!
So…as for the bakery that I so love… their Date Nut Cake with that frosting is to die for!!! I live probably 12 miles or so from Berea, but I would drive 50 if I had to! The staff is always so kind and considerate! You have to admit there are not many free-​standing bakeries left in our area and this one is the best! Freshly baked breads, cakes and pasteries! YUM! Does not get any better! Also… their prices are very reasonable!!! Super Market cakes can cost close to twice as much, and the quality is just not there!
Hope Dick’s remains open for a long time to come!!! Love my Bakery!!! Will do all I can to continue to support them!!!

This is to all ignorant people! The apology was offered, the APOLOGY WAS ACCEPTED, then it went on social media, and I think the customers family wanted more attention.
FABULOUS BAKERY!!! My family and I (I am one of 7) have been going here for years! It’s a shame some people want and need attention for something so lame. Here’s a point. You go to dinner, your dinner is awful you complain and they apologize and bring you something else and take it off the bill. There are a lot of ignorant people!

I’ve gone to Dick’s for years; Carol has waited on me for years. She has worked there longer than I have been alive. The food is fantastic and inexpensive, a Berea staple. You can get half a dozen fresh cookies for something like $ 1.20. The coffee is excellent.
As a BW Conservatory student I saw how the Dick’s workers were regularly (usually unintentionally) harassed by loud, excited college students. They were generally really nice about it and we usually settled down.
Certainly this doesn’t excuse asking a blind woman to leave because the employee didn’t recognize a service dog. However, Carol made an honest mistake based on past experience. She publicly and privately apologized for it as soon as she understood what she’d done. The blind woman and her family have publicly stated that they do not want backlash on Dick’s because of this situation. They only want awareness and compassion for all involved.
Now the internet is out to excoriate a small, locally owned family business and the 74-​year-​old employee who has never worked anywhere else. Carol isn’t a manager, she isn’t the owner. She’s a lady who worked in a bakery for 60 years and royally screwed up once on a Tuesday.
Four stars because it seems to me that Dick’s has not backed Carol up. It’s possible to advocate for your business and support your employees at the same time.
People. A little compassion is hardly ever misplaced.

This is a great bakery, always has been… but let’s also make sure we clear some things up.
The bakery employee made a mistake; they said no to allowing a service dog in the store. Upon learning the service dog should be allowed in, the employee and store apologized and invited her back in. Mistakes happen — instead of denying it, they admitted their error. Instead of using this as a teaching moment and learning from this to avoid it happening again, social media took over.
Mistakes happen but this bakery did everything afterwords to right their wrong.
Oh, they also have great Date Nut cakes and chocolate chip cookies.

Great place ! Love the raspberry princess slices ! & the chocolate chip cookies (chocolate dipped or just regular) are decadent! The bread is good too and it makes my family happy on holidays :)

It’s the Mom and Pop bakery of old. Love the parker house rolls fresh and only 2.50 a dozen

Date Nut Cake with buttercream frosting. One of the most delicious things I have ever had the insane pleasure to enjoy. Sweet mother of mercy you will love this cake! No matter where you are in NEO you’re not that far from Dicks you can’t indulge yourself. It’s not a cake it’s an investment in pleasure.

Here’s how you lose the business of someone who has ordered cakes from your bakery for more than 15 years:
Woman at counter: Your total is $ 21.00.
Me (taking out pre-​written check for $ 19.00, as they do not take credit cards): Oh… the woman on the phone told me $ 19.00. Let me see if I have some cash.
Woman at counter: No, it’s $ 21.00. It’s a $ 2.00 charge for the cake being marble.
Me: OK. Would the woman who took my order on the phone not have known that?
Woman at counter: I took your order, and there is no way I could’ve told you the wrong total. We always charge $ 2.00 for marble, and I always tell customers. You must have misunderstood.
Me (wondering how I would have written a check for $ 19.00 if the person on the phone didn’t tell me that was the total): No problem, but I’m pretty sure you told me $ 19.00. Thanks.
Woman at counter, to fellow employee, as I’m walking toward the door: I really don’t appreciate people telling me I don’t know how to do my job!
Me: And I don’t appreciate someone telling me they are incapable of making mistakes.
Woman at counter: [mumbles something under her breath and refuses to look up]
Me: This is how you lose customers. It’s TWO DOLLARS!

What cute little place! My friend and I were in Berea for a recital at the BW Conservatory and after we passed by this place on our way to a late lunch, we decided to stop back before the recital for a treat. Even though it was before closing, there still was a decent selection. The counter girls were nice, though the only thing was they gave sort of vague descriptions of some of the items left.
The most surprising thing was the cost. I don