Swedish Connection Sales & Service

I have a 99 Saab 9 – 3, which I have had for about 6 years. I am a do it your selfer, but there are things that are out of my league especially when fixing a Saab. This car is a great car and love it, but its a PITA to fix. When I have a major issue, that I cant do, I always bring it to Joe. He knows Saab really well and knows exactly what needs to be done. He is very honest and really tries to help you out. For example: I had brought my Saab in for a repair about two weeks ago. Then something else started to go. I thought it was my water pump, but turned out to be something else. Not only did Joe fix what was really wrong with my car, he didn’t charge me for the more expensive repair that I thought needed to be done. Joe was honest and could have «fixed» something that didn’t need to be fixed based on my incorrect diagnosis. In addition, he knew I couldn’t afford another car repair expense. Joe significantly helped me out financially. He is a real «Mensch!» Thanks Joe!

If you’re looking for a great neighborhood shop to repair almost any car then Swedish Connection is your place. I’ve been servicing my cars here for years and have purchased several used cars. Joe (the owner) has encyclopedic knowledge of cars and is an expert on SAAB and Volvo. Joe will always tell you like it is and get your car back on the road ASAP.

Joe, was a professional as you can get. He gave me a quote on my Saab and he was on point with the repair. My car is working great with no extra works, like other mechanics that I took my car for repairs. I recommend this place for all Saab or any cars repairs. Really, nice people and pleasant.

This is a review of a different sort. I stopped at this shop today trying to offer a service of selling shop supplies. I was greeted with the owner yelling «get the F out of my shop!!!» I said excuse me? And was yelled at again. When I told the owner that there are better ways to say this he told me to «go F myself!!» I then told him that he did not need to be an A-​hole about it and told him that I hope he treats his customers better that this. After reading the other reviews I see that he treats them the same. Maybe it is karma that the car company that he specializes in has pulled out of the States.

I have to said, that for a reputable business that has been around for many years, I was very disappointed with the CUSTUMER service. The TRANSACTION WAS FAST AND EFFECIENT. KUDOS !!!
But, After buying a $ 7000 car from Swedish connection; Unfortunately I had to go back in less than 30 days for a repair and had to pay extra!
I don’t know how anyone will feel if this happens to you.
YOU BE THE JUDGE .
Buy a car from a dealer that offers at least 30 days warranty!
You cant trust, reputation nowadays
that’s the lesson I learned.
cheers!

Service here was absolutely awful. The employee who answered the phone was extremely rude, unhelpful, and condescending. The staff needs to take a class on professionalism, customer service skills, and how to not come off as total d bags.

I’ve had my car serviced there once before and they were decent.
I just phone them to tell them my car died, asking if there were insterested in in because I didn’t think they could fix it.
The owner yelled «Do you know who the fuck I am?» Then he told me to go fuck myself and my car. I had insulted his ego.
Give him the kind of trade that that kind of customer «service» deserves.
Pretty shocking.

I believe that I was dealing with the owner but I am not sure. I approached him politely with respect but he was arrogant and disrespectful. The owner does not own up any of his mistake. Bad service.

Very professional and friendly service. I got phone updates for the work being done too.

Great place and great value from a real SAAB enthusiast. Just bought my second 1994 Aero (first was in 1994). Ron got it in great shape at a very reasonable price (for a SAAB) because he knows what he’s doing.