Mastercraft Auto & Tire Center

While certainly the nicest and cleanest customer waiting area I’ve ever experienced (free coffee and beverages; flat screen TV; comfortable seats; and clean bathroom) I have a huge complaint and problem with the way they operate. Mastercraft is not my regular mechanic. I go because they have a good price on oil changes. I have a regular mechanic that I have been using for 15 years.
On two separate occasions, I brought my vehicle there for an oil change and once for a front-​end alignment. During the course of the oil change visits, I was told my vehicle needed repairs other than the oil change. The first time I was told I needed the sway bars to be replaced (I didn’t). The next time it was some other front-​end issue (that didn’t exist). When I went for a front-​end alignment, I was told the vehicle needed a lower control arm assembly which was preventing them from properly aligning the front-​end. This of course, did not stop them from ‘completing’ the alignment and charging me. I subsequently ordered the part and took it to my regular mechanic to be installed. Two things: 1) My front-​end was pulling because I had a bad tire that Mastercraft DIDN’T notice; and 2) as it turns out, the lower control arm was NOT in need of repair or replacement.
If you want free coffee and a $ 15.95 oil change. Go there. I would not recommend any repairs be done by them.