Abacus Tax Service

There isn’t even a completed project yet and they are horrible to work with. Months of delays.
No response to email.
No response to calls.
Horrid to Noam, like the nicest guy there is.
I’ll update if they manage to not screw up the issue I just found is in their hopper.
Edit: sounds like a new sheriff is in town. Our issues were in Alamo and that person seems gone, so good riddance.
Tread lightly.

I am choosing not to give any stars to Abacas. specifically I would like to point out that Sharon in the Alamo office failed to file my tax return. What type of accounting service fails to file or even follow up with a client on a return not being filed. I was under the impression that she files all returns electronically that is why I signed the form giving her permisssion. Now I have been sent a notice stating I have a failure to file and failure to pay penalty for my taxes. Great just what I wanted or needed. If only Abacas (Sharon) would return my calls. But nope no response! So now I am at the IRS and State Website trying to be my own CPA/​EA and figure this out on my own. But didn’t I pay her for this service. YES!!! In looking on how to file my taxes which Sharon should have done. I came across the complaint form for EA’s, I am filling that out and sending it to both the IRS and State. I am so upset and angry that I trusted this women with my personal information and also to file my returns. Now how do I know that my information is secure with her office. She is obviously neglectful with information and certainly not detail oriented. When you put your faith and trust in someone and that is broken, especially with a individual who is sworn to uphold her fidicuary responsibility it is very concerning. I would not recommend or trust Sharon to discuss, prepare or file any type of tax forms for you since she obviously has not been a responsible indivdual.

Stay Away!
I brought my taxes here and had a friendly consultation, left paying for two years of backed taxes and two schedule C’s that we’re gonna save me a bundle…
The problem is they are almost as good at avoiding my taxes as I am. It’s been 9 MONTHS and they’re still not done and I cant seem to get anyone on the phone who can help, never there when I drop in, and rarely respond to e-​mails.
STAY AWAY!