Berkeley Glass Center

These guys are great. I totally messed up my order and they cut new glass for me without a fuss. I gave them wrong dimensions and thickness. They only charged the difference and didn’t make me feel like a dummy. Hehe. They are great! Super helpful. Really nice. Beyond fair.

I ordered a dual pane unit from this outfit. It had no frame on it since I was installing in my own frame in a wall. Craig said it would be ready within 3 or 4 days. About 10 days later I called and Craig said it hadn’t come in yet and he would phone me. He never did. About 2 weeks later I called and the manager said that the window was there and he wasn’t sure why Craig hadn’t phoned me. I sent a workman to pick op the unit. After he got it back here, and went to install it, the window had a 4″ difficult to see crack in it. I asked my workman (of 8 years) if he had dropped. He said no. I called the glass outfit. I said it looked to me that they had knowingly sold me a cracked unit and that was why I never got a call back. The manager said that Craig didn’t have my phone number. The other two times I called they never said they didn’t have my number. Craig also told me that when my workman picked up the window he examined it. That was false. Craig took a blanket from my workman and wrapped it around the window and taped it and loaded in my truck. Craig never invited or suggested that my workman inspect the window. His claim was untrue. I think this outfit sold me a window that they had broken in their shop.

Yeah, not so much! I called to get a quote on a broken glass door panel. «Craig» had me on hold for several minutes, then made it seem like he was doing me a favor just talking to me about the job. He was evasive about timing & when the job could get done even though I was clear I needed it done within a week or so. Craig had an attitude. He was unaccommodating, inflexible and generally the bearer of bad news. No thanks!

I had a fixed window replaced in my dining room– for cosmetic reasons only Berkeley glass was fast, friendly and reasonably priced. What more could you want?

The guy who did my initial install of a new mirror in the bathroom was great; professional, courteous, and efficient.
A few months later, I had a problem with one of the light fixtures on the mirror; not knowing I should phone Berkeley glass to repair it (mirror still worked), I phoned an electrician. They came out and said the wires were not secured correctly; I was out $ 265 for the electrical work.
I phoned Berkeley Glass to discuss this. I had to phone twice, the manager did not phone me back, but subsequently sent me a letter saying they will not pay anything as my first call should have been to them. It was the light not the mirror so I did not know that.
I wrote back asking for a least half what i paid since it had been a few months, and I thought that fair.
After a bit of back and forth, they agreed.
That said, the initial work is stellar and would use again and recommend

I broke the glass on a small 5×7 frame I like. Aaron brothers only had a piece of $ 20, UV protected glass or the advice to buy a cheap frame, take the glass and toss the frame. None of that worked for me. Berkeley Glass quickly cut me a perfect piece for $ 3– thanks so much! I hope someday I get to give you more business.

Really appreciated the customer service at Berkeley Glass. Had gone to Home Depot and tried to order a window through them. Their computer system was down and the person trying to help me was not willing to call the company. When I went to Berkeley Glass I explained I had a time crunch and my window was delivered within the timeframe provided. They were helpful in identifying what I actually needed and what products they could order for me that would meet my needs. Highly recommend them!

I broke a mirror moving (good thing I’m not superstitious!), and so I brought the frame here hoping to get it replaced. The guy at the desk was very nice and cool and figured out the best and cheapest way for me to get my mirror back. Very nice, casual, and efficient! It’s my only experience there, but if and when I have another mirror or glass project, I’ll be back!

They did a pretty crummy job on the small glass that I gave them a template for. The staff wasn’t very polite and the price was kinda high for a small piece of glass. I wanna support local businesses, but it’s kinda hard when they’re like this.

Berkeley Glass Center is so good I feel compelled to write my first review. They return phone calls, show up on time, and do good work. But there’s more: After they replaced my kitchen window, the burglar alarm contact in the window frame ceased to function, so I called the alarm company. The alarm company technician couldn’t figure out how to get the window out and move it, so I called Berkeley Glass again and asked them to meet with the alarm guy. They arrived on time on the appointed day. The alarm guy arrived more than half an hour late. They waited for him and when he arrived they showed him how to remove the window. They did not charge a penny for the trip.

Today my cat decided to destroy the mesh on the top of my snake’s terrarium. Of course, the terrarium needs a top to protect the snake and keep him from escaping, so this was a bit of an emergency fix. I went to the East Bay Vivarium, but they didn’t have a top. They referred me to OSH or Berkeley Glass Center. I tried OSH, they don’t re-​mesh anymore; tried Home Depot and Ace, they don’t either. Finally, I called Berkeley Glass Center and the guy on the phone said they could do it. Great!
I drove North on San Pablo… again… and arrived at Berkeley Glass Center at about 2:30pm. The guy looked it over and said he could do it tomorrow for $ 18. When I asked if they could do it today, he said they had a lot of other things to do. I told him I needed it today and, seeing no sympathy on his part, I asked him to cut me the mesh material so I could do it myself, which he did ($ 10!!).
Now, maybe I’m asking too much, but I feel like these are the situations in which a small business can really shine. The job took me less than a half an hour with the wrong tools and no expertise. Also, my work was shoddy and I’m probably going to need to replace the top again anyway. Berkeley Glass Center could have done the job properly in a couple minutes and earned a customer for life. I would have been happily singing their praises instead of cursing them as I tried to cut the wire mesh with a cheap box cutter.
Maybe try a little harder next time, guys, and a little genuine concern for customer needs wouldn’t hurt, either.

Back when I bought out my ex-wife’s half of the Albany house, I took the inspection report and started going through the list and prioritizing accordingly. The more expensive stuff (e.g., basement drainage, attic rewiring, etc.) would wait for budget and the confidence building small stuff could be done almost immediately. One of those «To Do» items was replacing the funky and cracked bathroom mirror.
I went to Berkeley Glass (who had previously and nicely replaced a broken window), told them what I wanted to do, and asked for advice. A few days later, I walked out with the right advice, adhesive, and glass plate to do the job. I love it when a good project comes together and Berkeley Glass helped me «Make it So». And a few years later, the only thing that has changed in my Bathroom is that still handsome (and modest) guy staring back at me.

First-​rate work and service. I brought in an antique double-​sided tabletop brass mirror with one broken and one spotted mirror. They advised me to replace only the broken side to maintain the value of the piece. They did the replacement on the spot for a very fair price and treated my antique very well.
They also quoted me prices for glass shower doors and were happy to look up all kinds of info for me while I was waiting. I was pleased to hear that they can do this job themselves and save me the price of a contractor if I don’t need tile work done. I may go back there for this.
They were very pleasant and professional and a pleasure to deal with.

Broke an original window in a 100-​yr old house while swatting at a mosquito.
Stopped in at 9:30 on a Friday morning and was seen immediately. I ordered my 15×32×1/8″ non-​tempered window glass (would have had to come back for tempered) and was asked if I needed glazing putty and points (which saved me a trip to the hardware store). $ 25 and 5 minutes later I was out the door with my goods.
They also had a selection of putty knives and silicone caulk for purchase at reasonable rates.
Would definitely recommend these guys.

This friendly and professional staff has won me over forever.
I am a single woman who needed my home secure with solid glass windows again. They juggled their schedule to make sure I had a safe home within 1 day.
Their glass master was fast, professional, neat, safe, and was genuine.
It’s these kind of people and businesses that make me feel good about the world again…
Yeah…that’s how good it was

TL;DR version
I am really impressed by Berkeley Glass Center. While all remodels are seemingly endless experiments in what it is like to live and breathe Murphy’s Law, every so often a happy miracle occurs. Berkeley Glass Center saved our bathroom remodel. Highly recommended.
The Long Ass Story:
Our little master bathroom was supposed to take 10 days to renovate, and we are now somewhere around 21 days. A few days before it began, we were alerted by Home Depot that the custom shower door set that we had ordered and paid in full 30 days prior, specifically so it would be delivered by our start date, was lost. The guy then proceeded to tell us that it could «take roughly 21 days or so… but it could be more like 30 days» due to some mix up in the order. Well, that was all bad. So we canceled it, got a refund, and moved on.
Unfortunately, moving on was easier said than done. Berkeley Glass Center is very affordable, most importantly. After looking at a lot of other places, we were shocked by how freaking expensive it is for both custom and standard shower doors, which is how we ended up initially using Home Depot. We were not only happily shocked by how affordable they are, but they were able to fulfill our order within 5 days. My wife made the order on Monday, and today, Friday, they were delivered. FOR FREE! The dudes that work there are awesome. The customer service at Berkeley Glass is some of the best I’ve experienced, not just in home improvement stores, but retail in general. Their shower door products are of great quality, and they really know their stuff. They do installation, and they also do local deliveries if you opt to install yourself. I highly, highly recommend this place.

I give customer service a BIG THUMBS DOWN. I spent several hundred dollars only to be yelled at by the owner (Tom) and his assistant (Craig) when they made two appointments on two different days and never showed up for installation of very large mirrors. Then when they installed the mirrors in the wrong place, I asked for them to be moved where I had said I wanted them. Instead they ranted and raved and left my house. That is when they proceeded to make appointments and never keep them. Finally, they arrived two weeks later yelling and berating us. I have never had such horrible service and I do not recommend this company at all. The strange thing is that I had wonderful service with this company 5 years ago, but it has changed ownership (however still in the same family Tom told us).