Chase Bank

Peruvian counter attendant is great and very helpful. The bankers, John in particular, is very patient and helpful, although he may appear to-​the-​point, he really is and he’s resourceful. My local bank. And once you get to know the staffs personalities you understand they’re being themselves and have good intentions. I’ll keep coming back cause of personal choice and convenience.

Beware! This branch engages in what can only be called elder abuse.

I had actually left Chase many years ago when they bought my last bank, and was very happy with WAMU. Sadly, they’re now Chase & along w/​the other big bad banks who brought the global economy to the brink of ruin through their malfeseance.
Sure the people at this branch are super nice to you when they think you’ll open a new account or give them money.
As soon as they’ve got you in they will not respond to you at all.
If you follow up you get an impersonal letter telling you it «it’s been too long so they can’t address the issue» (because they ignore emails for at least a month!). So I guess she didn’t ignore me completely — she at least forwarded one of my emails to the corporate office for a rejection letter.
Closing my account & moving my money to Patelco credit union.

From Norma, a teller who has been there for years with a smile on her face, to the new kids on the block, Vern, John and Dalia they are all professional and helpful as anyone would want.

Wish I could give one star. These people run their bank like a dysfunctional fast food stand. Powerless and clueless employees tell you one thing, assistant manager has a different answer the next day, and low and behold on the third day the «branch manager» is not in, so it turns out nothing has been or can be resolved. I would not trust these people to make an order of fries let alone with my money. Untrustworthy, disorganized, unpleasant.

Went in to have a chat with a rep to find out what investing options they have (if any).
Was greeted by Emmett Peck who is the VP and a Certified Financial Planner (CFP)
I provided some background info and told him that I’ve had to go through a short sale and was looking for more information on other investment areas.
Bought a home 3 years ago for 350k and sold it for 155k. Pretty much worthless. (Mind you it was a conventional 30 year loan and I put down 35k for the downpayment)
1) He told me that it’s people like me walking away from our homes that are causing all these financial and economic problems we are facing today.
– yes, he stared at me point blank with total conviction that he believes this to be the truth.
2) He said that buying a home is NOT an investment. It’s to live in and is only for that purpose.
So if you are looking for some stellar advice from a condescending banker who blames the customer for the banking and economic problems (which apparently is caused by hardworking Americans who paid too much for their houses) — this is the bank you should make a beeline for.
No wonder the US economy is up shit creek with ass wipes like Emmett Peck around.
To quote a dear friend of mine Oletta when I told her what Emmett said:
– Are you fucking kidding me?! What about that low life bastard preying on people’s trust in financial institutions not to provide products intended for failure like selling subprime mortgages as standard. That person needs their ASS Occupied with my foot.”

I’ve got a few accounts and a safe deposit box at this location, and I’ve always had good service, when they were WaMu, and now that they are Chase. The same employees seem to have been hired on in the acquisition.
Each person who has helped me there has been courteous and polite, and they give good personal service. Using the ATM is cool because deposits can go in as a stack of checks that are scanned automatically (pretty good success rate, too).
There is a decent sized parking lot in the back, so that’s always a good way to avoid the militant meter maids, who will give you a parking ticket if you do so much as look at them funny.

Let me begin by saying that I am mortified with my experience as a new Chase customer post Wamu merge :-(
I recently have had some tragic mishaps as a customer of Chase that I do not wish to disclose, and that of which I hold Chase accountable for! Never once was Chase employees apologetic for the inconvenience they burdened me with, or for how the matter was mishandled in their hands until I acknowledged it LOUDLY!
And People let me tell you about my personal banking experience tooo!
After going back and forth with phone representatives, I had to physically make a trip to the bank to help resolve some of the issues promptly. Only to be treated like a pest, an inconvenience, when that was their bright and shinning moment to provide me with superb customer service. The manager of that location (can I write her name on here? She wears a name tag.) disregarded me as a customer and as a person; never acknowledging me, making eye contact with me, but in my presence speaking of me, loudly, and rudely. Her employee was trying to correct some of the mix ups and bad customer service, but he needed her approval to proceed, only for her to treat me so terribly. Oh please believe I went all loud and proud with insight for everyone in line and with a personal banker, including THAT manager. I let everyone know what kind of service I was getting and their lack of remorse.
If I can leave with a piece of advice, NEVER EVER BANK WITH CHASE EVER EVER EVER EVER, UNLESS YOU WANT YOUR PERSONAL INFO BETRAYED AND TO BE TAKEN ADVANTAGE OF, AND YOU WANT TO BE TREATED LIKE SHIT!

I was a Wamu customer prior to the buy out by Chase. I am very dissatisfied with the continual service I receive with Chase. On more than one occasion I have had to contact the bank to correct banking statements or withdraws from my account. Whether it be computer gliches, improper management, or faulty ATMs, I find that I have to watch Chase like I would a child, who only corrects thing when caught. As of late I have had to notify Chase about a check dollar amount that was incorrect, deposited into my account, I contacted Chase a week ago about the check and the problem was rectified on my statement within two days. However the checks original writer, (Whom is also a Wamu/​Chase customer) was drafted the incorrect amount even after the bank was notified. I called again today and was told that even though Chase ATM falsely read the deposited check, and was notified a prior about the discrepancy, the original check writer had to take the time out of her day to call Chase to rectify her bank statement. Basically long story short: If Chase makes a mistake; They won’t do anything about it until you are caught. I can only wonder how Chase can take such and unprofessional approach to business.

What used to be the best WaMu branch ever is now a Chase branch. I say they were the best branch because they saved my ass many a times and helped me work their system as avoid extra fees (nice since I’m poor :)
For the most part the staff is the same but they have a few new people and I do feel the overall feel isn’t what it used to be. None the less I still have all of my accounts here and I don’t plan on moving them soon, I will give them some time to get things back in order.
If you want to open an account and you don’t care if it’s at a big bank then I still think this is the best bet around.

The people I’ve dealt with at the Chase Branch on Solano Ave have been less than impressive. While they eventually kept their word and gave me a credit for opening an account, it took me at least 5 times following up over 2 months to make it happen. And the fact that they weren’t going to give me the credit until I complained doesn’t sit well, especially given the fact that they didn’t even mention that they weren’t going to give me the credit until I’d been there for 30 minutes. Don’t open an account here. You might consider another branch instead, or just a different bank all together.